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Exetel partners with Dubber to revolutionise customer experience with unique AI capabilities

Exetel partners with Dubber to revolutionise customer experience with unique AI capabilities

Investors Product news

Exetel today announced a game-changing partnership with Dubber, a global leader in Unified Call Recording and Voice Intelligence solutions.

Integrating Dubber’s voice data and artificial intelligence into Banter, its own scalable cloud PBX, unified communications and collaboration platform for business customers, Exetel announced the Australian-first functionality was available as a standard and in-built feature of its VOIP services for business customers. Dubber’s Unified Call Recording will automatically record and transform every conversation on Banter into rich voice data for compliance, customer experience, call sentiment, evidence and performance improvement. Dubber will allow Exetel clients to eliminate the cost, complexity and risk of legacy call recording and unlock the benefits of voice data at scale.

Richard Purdy, Exetel Chief Executive Officer, said he was excited about the potential for business customers. “Bringing the power and intelligence of Dubber’s industry-leading solutions together with Banter’s intuitive and collaborative enterprise platform will drive a step-change in customer service levels not available on any other network in the country.

Steve McGovern, CEO, Dubber, said:

“We are delighted to be working with Exetel to bring the power of Dubber’s unified call recording services to customers on their Banter product suite. Exetel and Dubber share a common view about the importance of cloud-based communications driving the next wave of telecommunications innovation both in Australia and globally. We look forward to working closely with the Exetel team to bring scalable call recording and voice data to their business customers and helping clients to ‘end not knowing,” he said.

Responding last year to a suspected in-office case of COVID-19, the Exetel team deployed its own Banter service, a VOIP service that enabled its team to stand up a remote office and continue to work as if from their desk across fixed, desktop and mobile applications on the same day.

Purdy noted Banter was developed to provide all the functionality its business customers needed into a fully hosted business-grade collaboration platform. “It is fast to install, easy to use, fully flexible and will evolve and grow with a customer’s business. It has been a particularly attractive tool for our customers grappling with the evolving needs of working from home during the COVID period. Integrating Dubber’s Unified Call Recording and Voice Intelligence Solution into Banter takes the offering to another level altogether.”

“Voice sentiment identification is at the cutting edge of complaint resolution and Exetel is proud to partner with Dubber in bringing this service to market. Recording and storing conversations for proactive compliance and dispute resolution, continues to drive the need for voice data and intelligence at scale and Dubber is fast becoming known for its proven leadership in this space,” said Purdy.

For further information, please contact:Geoff Fowlstone

E: geoff@fowlstone.com.au

M: 0413746949

For additional information on Dubber on Banter, please visit:

https://www.dubber.net

https://www.exetel.com.au

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

claudia.dickinson@dubber.net | 17 Jun 2021
Dubber now a standard feature of Cisco Webex Calling and UCM Cloud

Dubber now a standard feature of Cisco Webex Calling and UCM Cloud

Investors Product news
  • Dubber now a standard feature on Cisco Webex Calling and UCM Cloud
  • Dubber compliant Call Recording included in all subscriptions
  • Cisco first Dubber Foundation Partner

Melbourne, Australia and Dallas, Texas – 3 June 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced that Cisco Webex Calling and Cisco Unified Communications Manager Cloud (UCM) will now include Dubber call recording as part of all Cisco Webex and UCM services at no additional cost to users. See related blog post here.

Now, Webex Calling and UCM users with the ability to record any and all conversations as an included feature of their Webex subscription. If a user or business requires additional features such as extended storage, video recording, transcription, sentiment analysis or AI-enriched insights, they can simply upgrade their Dubber plan from within Cisco’s Control Hub with immediate access and effect.

Business users that have compliance or regulatory requirements to record and store calls can easily ensure recording, replay and data storage via the Cisco Webex platform, meeting their compliance obligations, regardless of the employee work location – a major concern for businesses as a result of the significant shift to remote and hybrid workforce arrangements.

“Cisco and Dubber share a common vision of the way that voice data will become a critical resource for all businesses and users in the future. This marks a major milestone in increasing the ubiquity of Dubber as the Unified Call Recording and voice data layer for the world’s leading collaboration platforms,” said Steve McGovern, CEO, Dubber

Cisco as a Foundation Partner

Additionally, Cisco will become Dubber’s first major Foundation Partner. The Dubber Foundation Partner Program utilises the scale and native cloud capability of the Dubber platform, enabling a service provider to embed Dubber within their core service and make basic call recording available for every user as a standard feature. Dubber and its Foundation Partners are then able to cross and upsell richer functionality for compliance, AI services, additional storage, insights and more.

McGovern added: “Dubber Foundation benefits Cisco and Dubber customers with a required capability as a standard feature while providing for the broader journey whereby the content of calls can be transformed into rich, usable data for compliance, productivity, insights and customer engagement.

“Customers worldwide are responding to increased regulatory and compliance obligations for their businesses. Embedding tools, like Dubber call recording, as a standard service that is available to Webex users will help customers meet those requirements while enabling easy access to powerful advanced voice data services,” said Lorrissa Horton, Vice President and General Manager of Webex Calling and Online.

“The Foundation Partner Program provides Dubber with a significant additional revenue stream while preserving our current revenue models and creating the opportunity to accelerate growth in our core products. Having 100% of a customer base enabled provides Dubber and Cisco the opportunity to significantly drive consumption and uptake of call recording and voice data services on the platform,” said McGovern.

As well as being an embedded solution, Dubber addresses critical data, privacy and regulatory requirements while providing a simple and easy pathway to richer functionality as it is required. Dubber recordings and AI-enriched data can easily be unified in the Dubber Voice Intelligence Cloud alongside conversations from other end-points such as land-lines and mobile.

“Business and Government require more than personal call recording,” said James Slaney, COO, Dubber. “They need conversations to be captured in a way that is compliant and converted to data for revenue intelligence, dispute resolution, proactive compliance and customer service. Today’s announcement is proof not only of the scalability of Dubber, but the potential we and Cisco see in tapping voice data to improve the performance of businesses and governments worldwide.”

Background: Dubber on Cisco Webex Calling and UCM Cloud:

  • Available to all Cisco Webex Calling and UCM Cloud users as of today
  • Dubber call recording on Cisco is free for any end user on the Webex Calling or UCM platforms
  • Provides unlimited recordings stored for up to 30 days and is easily upgraded to unlimited storage for longer periods of time.
  • Additional Dubber compliance, storage, transcription and AI plans are available immediately
  • Access Cisco blog post here.
  • Access Dubber on Webex via Cisco Control Hub

Background: Cisco UCM Cloud & Cisco Webex Calling recording:

Cisco® UCM Cloud provides enterprise-class call control, session management, voice, video, messaging, mobility, and conferencing services that are scalable, customizable, reliable, private and highly secure. In a sector where call recording is usually the domain of the contact centre, businesses can now switch on specific or all employees immediately paving the way for real-time insights across the entire organisation.

Cisco Webex® Calling is a cloud-based phone system optimized for businesses of all sizes. It provides essential business calling capabilities for desktop, mobile, and remote workers and is delivered from the global Webex collaboration platform. Webex Calling leverages cloud delivery to provide flexibility, rapid innovation, predictable operating expenses, and instant global scale while protecting on-premises investments by connecting them to the Webex collaboration platform.

This announcement has been approved for release by Steve McGovern, CEO, Dubber.

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsley simon.hinsley@dubber.net

+61 (0) 401 809 653

UK Media: James Taylor | The PR Network james.taylor@thepr.network

+44 (0)7796 138291

US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com

+1 617 599 8830

AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au

+61 (0) 458 484 921

claudia.dickinson@dubber.net | 02 Jun 2021
Dubber launches world-first partner program exclusively for Service & Solution Providers

Dubber launches world-first partner program exclusively for Service & Solution Providers

Investors Product news
  • Unlocks ability of any conversation to be economically transformed into differentiating services and significant revenue streams
  • Launches Dubber Go exclusively for Foundation Partners, a call recording product packaged for embedding in any voice service as a standard feature
  • Announces Cisco as first major Foundation Partner

Melbourne, Australia, and Dallas, Texas – 3 June 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today launched the Dubber Foundation Partner Program and Dubber Go – enabling a call recording product packaged for embedding in any voice service as a standard feature. Both have been designed specifically for service and solution providers to enable cloud-first call recording from within their networks, services and applications.

Cisco is the first global Foundation Partner. Any Cisco Webex Calling and Unified Communications Manager Cloud (UCM-C) customers can use Dubber voice recording at no extra cost instantly accessible directly from Webex Control Hub.

Announcement highlights:

  • Dubber available as a standard feature for 100% of Service and Solutions Providers customer base
  • Delivers ‘Foundation’ revenue which is accretive without compromising the true value of standard Dubber product offerings
  • Supercharges commercial outcomes for Dubber and Foundation Partner
  • Dubber able to market and upsell directly to customer from a position of 100% penetration

Executive & Analyst Commentary

“Our new Foundation Program is a key component of our strategy to put AI on every communications device and application,” said Steve McGovern, CEO, Dubber. “It enables Dubber to bring the benefits of call recording to 100% of a service and solution provider’s customer base, delivering the opportunity for accretive revenue and protecting the true value of the Dubber product offering. With the ability to directly, and together, introduce customers to the benefits of unified call recording we are significantly enhancing commercial outcomes.”

“Service and solution providers are in a race globally to create new services based on the content on their networks,” said James Slaney, COO, Dubber. “Conversations are the largest content generator. Until now, much of their value is lost the moment a conversation ends. Today we’re launching an inexpensive, compliant and effective way for Foundation Partners to unlock that value. They’ll be able to create compelling differentiation. Our Foundation Partner program enables new revenue streams which could be worth many hundreds of millions of dollars.”

Dubber Foundation

Dubber Foundation Partners get exclusive access to comprehensive sales, marketing and customer success support. This includes dedicated Dubber sales resources to help customers access unified call recording1.

Dubber Foundation Includes:

  • Exclusive access to Dubber Go – enabling basic call recording on all network and solution endpoints at price points that work for both parties
  • A multi-tiered pricing and engagement offering. This can support service providers with as few as thousands of subscribers or those with millions
  • Deep partner support including dedicated resources to assist in sales, marketing, and customer success
  • Access to preferential pricing across all Dubber products that increases margins and revenue
  • Available now globally across multiple service types such as UC and mobile networks
  • Ability to create and co-design new services with Dubber on the Dubber Voice Intelligence Cloud. An opportunity to build new partnerships and application ecosystems based on voice data

“Our initial work with service and solution providers around the world established that Dubber Foundation Partners can create significant revenue and differentiation while addressing critical customer needs such as compliance, revenue and customer intelligence,” said Adrian Di Pietrantonio, EVP Global Partners. “For a service provider starting with 700,000 customers having access to Dubber Go, potential annual recurring revenue for a service provider could be in the hundreds of millions of dollars.”

Dubber Go

Dubber Foundation partners get exclusive access to Dubber Go. It enables basic call recording with unlimited recordings and 30-day storage for an individual as a standard inclusion in their services. Dubber Go introduces customers to the benefits of being able to compliantly record and replay any conversation whether a call, presentation, training session or video conference.

Dubber Go customers can upgrade to any of Dubber’s products at the click of a mouse.

Unlike other call recording services, Dubber captures and stores conversations in a compliant way. It works in accordance with an enterprise’s security and privacy policies. And, a simple and easy upgrade path to Dubber core and compliance solutions enables enterprise and government customers to access intelligence and features to address compliance mandates. These include retention, legal hold, compliance alerts and easy integration with other compliance systems.

 

1 Unified Call Recording captures any conversation – voice or video – on any communications service and from any service provider then unifies and stores the data in a form that can be used by anyone with appropriate permission, anywhere in the world at any time.

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsley simon.hinsley@dubber.net

+61 (0) 401 809 653

UK Media: James Taylor | The PR Network james.taylor@thepr.network

+44 (0)7796 138291

US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com

+1 617 599 8830

AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au

+61 (0) 458 484 921

claudia.dickinson@dubber.net | 02 Jun 2021
Dubber launches three new compliance solutions

Dubber launches three new compliance solutions

Investors Product news
  • World’s first voice intelligence solution embedded in major service provider networks and UC solutions like Cisco Webex, Microsoft Teams and Zoom – eliminates need for costly hardware and services
  • Purpose-built for compliance teams to specify, manage, record, store, and analyze all communications – voice calls, chat, presentations and more
  • Available today globally with immediate provisioning

Melbourne, Australia, and Dallas, Texas – 18 May 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced new solutions designed to meet the exacting needs of compliance, risk, audit and security professionals.

“Compliance is driving significant demand for capturing conversational content – messaging, chat and video – across any application or end-point,” said James Slaney, COO, Dubber. “Delivering an immutable record of every crucial conversation is essential and demanded by regulators globally. With COVID, the pressure to capture conversations across a multitude of endpoints – from existing Service Provider services through to Cisco Webex, Microsoft Teams and Zoom – has only accelerated. Unified Call Recording makes what used to be a complex task easy.”

With Dubber’s unique reach and Unified Call Recording (UCR), specifically for compliance, companies can capture recordings immediately in one location from all their voice, video and text services, including the 140+ Service Provider networks connected to the Dubber platform globally. This reach and the new solutions for compliance, make Dubber the world’s leading recording option for compliance.

“Dubber continues to transform the economics of call recording and voice data,” said Matthew Townend, Executive Director, Cavell – a leading industry analyst firm. “The benefits of voice intelligence as a service are clear – both to the service providers that will build differentiation through offering it and to businesses and governments that will deploy it to address critical business needs.”

Three new cornerstone compliance solutions mean business and government clients can select flexible and affordable plans that best reflect their needs and compliance practices.

Dubber Compliance offerings enable voice data to be captured economically, at scale. They recognise a smaller number of people need to access the data and that data needs to be isolated from other voice data sets. Dubber allows data integration and portability so any data from any source can be unified on Dubber and connected to other compliance data sets, applications and business intelligence tools.

  • Dubber UCR Compliance Edition for compliance leaders with a need to manage, monitor, store and review conversations. Recordings and data from multiple sources can be captured, stored, searched, and reviewed in Dubber, in real-time, without the need for complex queries. Starting at USD $14.95 per month per end-point and up to ten compliance users.
  • Dubber Premier Compliance Edition enables a compliance team of up to ten (with additional licenses available) to benefit from AI-enriched insights, alerts, search and sentiment analysis. Additional features include beautiful and insightful transcriptions, legal hold and discovery, and, smart keyword, team and customer search. Starting at USD $29.95 per month per end-point and up to ten compliance users.
  • Dubber Voice Intelligence Cloud Compliance Edition ideal for compliance teams who only seek to record calls with confidence, then storing and unifying data in a single easily accessible source of truth. All the features of Dubber Premier Compliance Edition. Plans start at USD $1,599.99 for 250 endpoints and one user access – with additional plans for more end-points and users.

All Dubber solutions include critical features such as unlimited storage, access to the easy to use Dubber application for IOS, Android and Web, concierge set-up and training, data download and export, 24×7 online global support — and, seamless, high-quality media capture across devices and all supported endpoints for audio, video, screen share, and chat.

Critically, Dubber Compliance Solutions answer the need for policy-based recording. Organizations that adopt Dubber can easily implement compliance and administrative policies such as when calls and online meetings should be automatically recorded and captured for subsequent processing and retention as required by relevant corporate or regulatory policy.

Dubber solutions are native to the world’s leading communications solutions, including Cisco Webex, Microsoft Teams, and Zoom, and the world’s leading networks such as AT&T, Verizon, Tetstra and Cox Communications. Conversations, once captured, are stored in Dubber Cloud Storage and then processed in the Dubber Voice Intelligence Cloud – where AI creates real-time insights, alerts, and more.

Public data from key regulators including the FCA in the United Kingdom and the CFTC and SEC in the United States show that fines levied for communication compliance monitoring topped $150,000,000 in 2019. Regulatory focus continues to increase with FINRA highlighting digital communications, including collaboration platforms, as a priority for its 2020 broker-dealer examinations.

Regulations and regulators requiring an accurate record of conversations to satisfy know-your-customer, data protection and privacy mandates include MiFID II, Dodd-Frank, ASIC, APRA, AUSTRAC, PCI, SOX, FCA, FINRA and regulators globally.

“Our new solutions make Unified Call Recording more flexible and available to businesses and teams of any size,” said Slaney. “We founded Dubber to eliminate the cost and complexity of capturing any conversation. For too many, the value of that conversation is lost the moment it ends. We’re making it simpler and easier than ever to end not knowing and comply.”

Key compliance activities are made simple and easy with Dubber automating key tasks:

  • Collect and integrate recordings and data in the manner required to meet compliance obligations in appropriate regional boundaries
  • Real-time search for interactions based on communication-related metadata or interaction content. Common examples include:
  • Metadata – participants, time, direction, dialled number, origin number, custom business data
  • Content – transcription, sentiment, phonetics, related interactions
  • Analyze and interact with collected communications, including the ability to monitor interactions as they are being collected
  • Ensure security of collected communications and prevent tampering at all stages
  • Retention policies support retain and delete action,; and, legal hold and discovery on historical and real-time data

Resources

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsleysimon.hinsley@dubber.net

+61 (0) 401 809 653

UK Media: James Taylor | The PR Network james.taylor@thepr.network

+44 (0)7796 138291

AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au

+61 (0) 458 484 921

US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com

+1.617.599.8830

claudia.dickinson@dubber.net | 17 May 2021
Dubber launches 12 next-generation Unified Call Recording Solutions

Dubber launches 12 next-generation Unified Call Recording Solutions

Investors Product news
  • Answers global demand for unified call recording and voice intelligence across any communications end-point with the world’s most comprehensive and advanced product family
  • Creates seamless ability to enrich any conversation with AI and share with business applications
  • Simple, easy to deploy, flexible monthly and annual plans
  • New solutions designed specifically for compliance managers and teams

Melbourne, Australia, and Dallas, Texas – 18 May 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced 12 new products and solutions, more than tripling its industry-leading voice intelligence offerings for service and solution providers, business and government. The new solutions are available today directly from Dubber on eligible networks and solutions. Dubber’s existing solutions, CallDub and DubAI continue to be offered across all networks.

“Unified Call Recording is critical to achieving the compliance, revenue, and customer insights demanded by business and government today,” said James Slaney, COO, Dubber.

“More than 80% of crucial conversations with customers and employees take place using voice. Not having access to accurate, compliant records in real-time puts leaders at a serious disadvantage. Dubber addresses that by unlocking the insights in every conversation.”

“Dubber continues to transform the economics of call recording and voice data,” said Matthew Townend, Executive Director, Cavell – a leading industry analyst firm. “The benefits of voice intelligence as a service are clear – both to the service providers that will build differentiation through offering it and to businesses and governments that will deploy it to address critical business needs.”

Three new core Dubber solutions

At the heart of today’s announcement are three new core solutions. They give business and government customers flexible, affordable options so that users or teams can capture and use voice intelligence – from recordings to transcriptions to sentiment analysis.

  • Dubber You delivers Unified Call Recording where individuals need to record, store and review crucial conversations. Dubber You automates the recording of calls, meetings and video without the need for hardware or software and comes with unlimited lifetime storage. Plans start at USD $14.95 per month per recording endpoint.
  • Dubber Teams is ideal for managers and leaders needing central review and control over 100% accurate and enforced recordings and data for sales, service, and customer insights. Plans start at USD $19.95 per month per recording endpoint.
  • Dubber Premier unlocks all Dubber functionality delivering AI-enriched insights. Beautiful transcriptions, alerts and notifications and the ability to easily integrate Dubber with business intelligence and CRM applications. Plans start at USD $49.95 per month per recording endpoint.

All Dubber solutions include critical features such as unlimited storage, easy-to-use application for iOS, Android and Web, concierge set-up and training, data download and export and 24×7 online global support.

“Our new solutions make Unified Call Recording more flexible and available to businesses and teams of any size,” said Slaney. “We founded Dubber to eliminate the cost and complexity of capturing any conversation. For too many, the value of that conversation is lost the moment it ends. We’re making it simpler and easier than ever to end not knowing and comply.”

Users can easily expand any package with simple to deploy add-ons including:

  • UCR Service Add-on Pack – easily add services with a click – review and manage recordings, transcriptions and data in one place
  • Dubber API – easily connect Dubber recordings and data to applications, storage and dashboards
  • Dubber Call Recording Archive – redundant and secure storage of all call recordings and data with Dubber Storage. Back up your valuable voice data in the Dubber Voice Intelligence Cloud, including recordings and data from other sources
  • Dubber for Salesforce – add your Dubber recordings, metadata, transcriptions and sentiment insights to Salesforce records

Native to the world’s networks and communications solutions

Dubber is native to the world’s leading communications solutions, including Cisco, Microsoft, and Zoom. Its partners span more than 140+ of the world’s leading networks, including AT&T, Verizon, Telstra and Cox Communications.

With Dubber’s unique reach and Unified Call Recording (UCR), specifically for compliance, companies can capture recordings immediately in one location from all their voice, video and text services. Conversations, once automatically captured, are stored in Dubber Cloud Storage and then processed in the Dubber Voice Intelligence Cloud – where AI creates real-time insights, alerts, and more.

This reach and the new solutions for compliance, make Dubber the world’s leading and most flexible recording option for compliance.

Transforming how conversations are captured and used

Dubber solutions support continuous compliance and voice intelligence with critical features including:

  • Collect and integrate recordings and data in the manner required to meet compliance obligations appropriate to regional regulations
  • Real-time search of interactions based on communication-related metadata or conversational content. Common examples include:
  • Analyze and interact with collected communications, including the ability to monitor interactions as they are being collected
  • Ensure security of collected communications and prevent tampering at all stages
  • Retention policies support retain and delete actions; and, legal hold and discovery on historical and real-time data
  • Metadata – participants, time, direction, dialled number, origin number, custom business data
  • Content – transcription, sentiment, phonetics, related interactions

Dubber also announced today a full suite of solutions designed specifically for the demanding needs of compliance, legal, security, risk and audit teams.

Call Dub and Dub AI, Dubber’s existing solutions, will continue to be provided by partners and service and solution providers globally for the foreseeable future.

Resources

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsleysimon.hinsley@dubber.net+61 (0) 401 809 653

UK Media: James Taylor | The PR Network james.taylor@thepr.network +44 (0)7796 138291

AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au+61 (0) 458 484 921

US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com+1.617.599.8830

claudia.dickinson@dubber.net | 17 May 2021
Dubber Announces Unified Call Recording and Voice AI with Zoom

Dubber Announces Unified Call Recording and Voice AI with Zoom

Product news
  • Dubber delivers recording for Zoom and Zoom Phone
  • Helps to enable fulfilment of increasing regulatory requirements in relation to ‘work from home’ and distributed workforces
  • Dubber with Zoom allows secure UCR and Voice AI for businesses of all sizes

Melbourne, Australia, and Dallas, Texas – 14 April 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced that it has extended its Unified Call Recording footprint with the global availability of Dubber with Zoom Video Communications, Inc.’s (NASDAQ: ZM) video-first unified communications platform.

Dubber Unified Call Recording with Zoom provides businesses of all sizes the ability to record calls for all users. Once the recordings are ingested by Dubber, businesses can enrich the content with AI delivering transcriptions, sentiment data, real-time search and more. Dubber’s solution spans service provider networks, Zoom and other communications solutions, enabling Enterprise and Government to centralise all conversation recordings, data and insights in the Dubber Voice Intelligence Cloud.

“Unified Call Recording with Zoom reflects the way employees work today – from anywhere and across many devices and solutions. Dubber has been chosen by over 150 telecommunications carriers and service providers as the recording and data capture platform for their networks. Many have embraced Zoom as an integral part of their business and communications infrastructure. The ability to capture recordings from Zoom and manage them centrally in the Voice Intelligence Cloud demonstrates the true value of Unified Call Recording,” said Steve McGovern, CEO, Dubber.

“Many of our carrier partners are also developing strategies for Zoom Phone, enabling unified management of recordings and voice data across multiple networks and solutions. For Dubber this opens the door to an opportunity to provide enhanced recording and voice analytics to the millions of Zoom Meeting and Zoom Phone users that enable this integration. For Zoom and their customers, Dubber brings a critical capability to answer the demand for compliance recording, AI enhanced insights and policy based management.”

“Helping our customers to get the most value from their voice data is an important objective for Zoom,” said Paul Magnaghi, Global ISV Program Leader. “Dubber works to assist customers in meeting their compliance obligations and gain valuable business intelligence from voice data, especially in this time of remote and hybrid working models.”

Dubber’s cloud-based Unified Call Recording solution integrated with Zoom allows a wide variety of businesses to unlock the value of conversations through voice data.

Dubber with Zoom offers key capabilities valued by enterprises and government clients including:

  • Available globally today in the Zoom App Marketplace
  • Dubber centralises a user’s Zoom Phone (voice) and Zoom Meeting (video/meeting data) cloud recordings
  • When enabled via the Zoom App Marketplace, Dubber ingests a user’s cloud recordings from Zoom, storing them centrally, protecting them for compliance purposes while making audio and voice data available to users and other business applications
  • DUB AI users will benefit from AI-powered transcriptions, sentiment, tone, notifications and alerts enriching their Zoom recordings

“We have a rich innovation roadmap for Dubber with Zoom,” said James Slaney, Chief Operating Officer, Dubber. “With Dubber, Zoom users are now able to integrate personal call recording with Unified Call Recording. Critically, every conversation can then be transformed into intelligence to power customer experience, employee engagement and compliance insights.”

Background, Dubber with Zoom:

  • Available for order now from Dubber and registered Dubber resellers and partners
  • Dubber is live and can be easily activated in the Zoom App Marketplace
  • Flexible plans start at $14.95 (USD) per user/month for CALL DUB and $29.95 (USD) per user/month for DUB AI
  • Dubber currently supports Voice Unified Call Recording (UCR) for Zoom Meetings and Zoom Phone offerings
  • Access Dubber on the Zoom App Marketplace here

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsley simon.hinsley@dubber.net+61 (0) 401 809 653

UK Media: James Taylor | The PR Networkjames.taylor@thepr.network+44 (0)7796 138291

AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au+61 (0) 458 484 921

US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com+1.617.599.8830

claudia.dickinson@dubber.net | 13 Apr 2021
IdP SSO: Enabling enterprise-grade security, controls and flexibility

IdP SSO: Enabling enterprise-grade security, controls and flexibility

Product news

To protect and enable their employees, enterprises need to enable productivity without compromising on security. With centralised security controls, enterprises can grant access to business tools and applications without the headache of different login credentials for each system. In order to reduce IT complexity while retaining full control over employee access, enterprises are working with identity providers for their workforce.

Password fatigue is all too common, with the explosion of workflow applications and software tools that we use each day. It’s no surprise that password fatigue often results in credentials being recycled across multiple platforms and services. In fact, 80% of data breaches are caused by stolen, weak or default passwords. Identity providers not only relieve the burden of password fatigue but also mitigate risk of data breaches.

This is why our latest platform release includes the enablement of identity provider single sign-on (IdP SSO). This new functionality enables businesses to manage access to recordings on the Dubber platform through their existing identity provider (IdP).

IdPs create and maintain identity information for users within an enterprise, enabling them to authenticate access to business applications. When a business deploys an IdP, access to applications can be centrally managed through the IdP rather than requiring a separate authentication process for each application.

Take control of access to recordings

This new feature gives overarching control to enterprises. Just as they do with other applications within their business, systems administrators now have the option to grant their users access to the Dubber platform and customise this access at any time, using their chosen IdP – setting their own authentication requirements, access permissions or restrictions.

Users with correct permissions can use single sign-on (SSO) to access the Dubber platform with their IdP credentials. With access granted through the IdP, any advanced access controls such as multi-factor authentication, password strength, IP block-list or time restrictions will apply to Dubber.

Enable IdP SSO today

New Dubber customers can configure IdP SSO during account creation while existing customers can add this functionality by requesting it through their service provider, account manager, or support contact. Once IdP SSO is enabled, this will be the only authentication process that will allow access to the Dubber platform.

Contact your Dubber account representative or our support team for more information on how you can enable IdP SSO.

aleksandra.domagala@dubber.net | 05 Mar 2021
AT&T Business supercharges its IP Toll-Free (IPTF) Network with Dubber Unified Call Recording (UCR) and Voice AI

AT&T Business supercharges its IP Toll-Free (IPTF) Network with Dubber Unified Call Recording (UCR) and Voice AI

Investors Product news

Dubber launches compliant Unified Call Recording and Voice AI on 3 AT&T Networks: AT&T IP Toll-Free Network, AT&T Hosted Voice Service and Cisco Webex Calling with AT&T Business in the United States

Melbourne, Australia, and Dallas, Texas – 23 Feb 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced that AT&T Inc. (NYSE:T) has deployed its leading Unified Call Recording and Voice Intelligence solutions on the AT&T Network through AT&T IP Toll-Free, AT&T Hosted Voice Service (HVS), and Cisco Webex Calling with AT&T.

The collaboration of AT&T Business and Dubber brings the power of Dubber Unified Call Recording and Voice AI to customers already on AT&T IP Toll-Free. AT&T serves more than 3 million businesses globally including many of the Fortune 500 and enterprises across financial services, retail, healthcare, insurance and manufacturing sectors. AT&T IP Toll-Free is a SIP trunking service that delivers inbound toll-free calls to business customer locations over the entire AT&T network.

As a simple and easy to deploy feature upgrade, Dubber Unified Call Recording and Voice AI can be added to existing IP Toll-Free services. Customers can easily connect voice data – including conversational content, sentiment analytics and call meta-data to big data sets, applications such as Salesforce, and more.

“AT&T Business is again bringing industry-leading innovation to customers,” said Steve McGovern, CEO, Dubber. “By eliminating the costs of legacy on-premise and application-specific call recording and then automating compliance, customer experience and call centre activity enterprises can gain an immediate reduction in capital expenditure and drive increased productivity.”

“Voice data is one of the last great untapped resources for companies,” said Rich Shaw, Vice President, Voice & Collaboration, AT&T Business. “By making data and insights from conversations more accessible, we unlock the potential to drive digital and customer experience transformation through voice. With the pandemic and acceleration of remote work, moving to network-centric and unified call recording has never been more important. Together with Dubber, we can help answer these customer needs on a global scale.”

In addition to offering Dubber Unified Call Recording and Voice Data services with AT&T IP Toll-Free, the companies also announced Dubber Unified Call Recording service availability for businesses using Cisco Webex Calling with AT&T, as well as AT&T Hosted Voice Service (HVS) available today for United States customers.

This ASX release has been approved for release to the ASX by Steve McGovern, CEO & Managing Director.

About AT&T Communications:

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsleysimon.hinsley@dubber.net+61 (0) 401 809 653

AU & NZ Media: Terry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921

UK Media: James Taylor | The PR Network+44 (0)7796 138291james.taylor@thepr.network

US Media: Charlie Guyer, Guyer Group for Dubber+1.617.599.8830charlie@guyergroup.com

development | 22 Feb 2021
Dubber & Salesforce

Dubber & Salesforce

Product news

End not knowing with Salesforce & Dubber

Dubber’s Unified Call Recording and voice AI solution is now available on the Salesforce AppExchange. This innovative solution enables Salesforce users to compliantly capture calls from mobile devices, unified communications (UC) solutions and fixed lines, and integrate the recordings and voice data within Salesforce. Not only does this integration reduce sales admin through automatic call logging within Salesforce, users can also use Dubber’s powerful voice AI to proactively manage their customer accounts and improve their interactions.

Empower your sales teamResearch conducted by Salesforce has shown a massive 92% of customer interactions occur by phone and, according to CSO insights, 42% of sales representatives do not feel they have the right information before making a sales call. Dubber solves these issues by giving sales leaders and teams the visibility and resources they need. Sales leaders can ensure maximum visibility of customer conversations by compliantly capturing 100% of calls made across their existing telephony system or UC platform – including Microsoft Teams and Cisco Webex – which are then natively logged in their Salesforce environment.

Give back lost hours“Dubber’s integration into the Salesforce AppExchange solves a myriad of issues that sales staff face everyday,” said Steve McGovern, CEO Dubber. “We’re putting sales leaders back in the driver’s seat by ending not knowing what was said and how satisfied customers are. And we’re giving sales reps back hundreds of hours of lost productivity taken in entering notes and updating records. Dubber on Salesforce should be the one thing every sales leader does first in 2021 – to boost performance and productivity and get an edge over competitors.”

McGovern added, “The essence of a successful CRM strategy is to understand and represent the true relationship with the customer. There is no better way of doing that than capturing the nuances of expression. With Dubber Unified Call Recording and voice AI integrated with Salesforce, users can now get the full picture of their customers – eliminating the guesswork and intuition that businesses have relied on thus far to enable better customer experiences.”

Optimise sales productivityEnterprises with Dubber-enabled telephony or UC platforms can now seamlessly integrate their recordings with their Salesforce environment to automatically capture conversations and log them within Salesforce. These conversations can then be enriched with transcriptions and line-by-line sentiment analysis with Dubber’s voice AI.

A key issue for sales teams is call logging and note-taking. With reps making upwards of 30 calls per day, the administration of transferring all that data into Salesforce can take up hours of time that could be spent prospecting and engaging customers. Dubber’s integration with Salesforce solves this problem by automatically capturing and logging calls within Salesforce.

Proactive prioritisationDubber’s voice AI capabilities can take this a level deeper: using customisable alerts to proactively identify crucial moments or problems that are raised in calls and prioritising their time to stay on top of evolving situations.

Important trends in customer conversations and employee behaviour can also be identified by exporting and visualising patterns in BI tools, and transcriptions can be quickly searched and accessed by sales and compliance teams to validate agreements and resolve disputes.

With everything visible within Salesforce, salespeople can quickly search for information contained in their recorded conversations. Opportunities can be filtered by keywords, and sales managers can get complete visibility of their team by accessing sentiment analysis or viewing by customer, sales rep, or across an entire team. Dubber’s voice AI also powers customisable alerts – dramatically enhancing team productivity with a proactive approach to sales and lead prioritisation.

Get the Dubber integration from the Salesforce AppExchange.

aleksandra.domagala@dubber.net | 27 Jan 2021
Dubber achieves compliance call recording certification for Microsoft Teams

Dubber achieves compliance call recording certification for Microsoft Teams

Investors News and announcements Press Release Product news

PRESS RELEASE

Dubber achieves compliance call recording certification for Microsoft Teams

Rigorous, in-depth third-party certification process ensures user experience meets all Microsoft-defined quality and security parameters

Melbourne, Australia, and Dallas, Texas, 2 February 2020 — Dubber today announced that it is among the first Unified Cloud Call Recording solutions to achieve compliance call recording certification for Microsoft Teams. To be certified under the Microsoft program, companies are required to submit their solutions for rigorous third-party approved testing for quality assurance, performance within the Microsoft Azure environment, interoperability and compatibility with the Teams user experience, security and compliance, marketing and customer support.

Achieving Teams Certification for the Dubber Unified Call Recording (UCR) solution means service provider partners, channel partners and enterprises are ensured of a trusted solution that has met the highest levels of testing for the Teams platform. Spanning several months of rigorous testing, Dubber’s solution met and, in many instances, exceeded the parameters of the certification process for voice, video, and screen share. As a part of the certification process, Dubber will also be included in the Microsoft AppSource Marketplace for compliance.

“Achieving Microsoft Teams Certification for Compliance is a significant first for Dubber and our partners. Successfully completing this rigorous level of testing, our service provider partners and enterprise users can be confident the Dubber platform will meet their requirements for security and compliance call recording on the Teams environment. The Teams compliance certification is especially significant for our customers in the banking, government, insurance, and financial services environments who are often under legal mandates to record and store call recordings. With Dubber, they can eliminate costly on premises and cap-ex intensive solutions and meet their obligations for Teams users in call center, branch and work-from-home environments simply, easily and with confidence,” said Adrian Di Pietrantonio, EVP, Global Platforms & Partnerships, Dubber.

Mike Ammerlaan, Director, Microsoft 365 Ecosystem at Microsoft Corp. said, “Our partners are an essential part of meeting our customers’ communication and collaboration needs with Microsoft Teams. We are pleased to have Dubber successfully complete the Teams compliance recording certification process. This can help their customers– especially in the financial services sector –stay compliant and meet their call recording obligations for calls placed in Teams.”

Background:

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, productivity and more from any endpoint. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry, its Software as a Service offering removes the need for on premise hardware, ties to specific applications or costly and limited storage.

For more information, please contact:

Investors

Simon Hinsley simon.hinsley@dubber.net +61 (0) 401 809 653

Media

Terry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921

claudia.dickinson@dubber.net | 01 Jan 2021
Four ways resellers can differentiate themselves in every Microsoft Teams deal today.

Four ways resellers can differentiate themselves in every Microsoft Teams deal today.

Product news

With workforces more dispersed than ever before and the number of communication devices and collaboration applications multiplying, customers are demanding solutions that answer their needs for improved visibility and meeting compliance mandates, without the constraints of legacy or app based call recording.

In parallel, resellers and solution providers are looking for new sources of differentiation and value creation opportunities for their clients.Dubber has answered these challenges by launching the first compliant unified call recording solution, with AI-enriched insights and alerts for Microsoft Teams. Dubber is now available to automatically record every conversation on Microsoft Teams, and it’s in the Cloud so it can be turned on with a click.

Here are four ways every partner or reseller can create value for their clients and differentiate themselves using Dubber on Microsoft Teams right now:

  1. Meet compliance and regulatory mandates Dubber provides the secure and compliant capture of voice data from all Microsoft Teams calls that meets strict data and privacy regulations. Customers can comply with Know Your Customer and regulatory requirements through alerts, keyword searches and reporting with easy to access, accurate records of every conversation. Dubber also provides the ability to set retention rules and quickly undertake granular investigations into rogue operators.
  2. Improve customer experience and outcomes Dubber captures 100% of all Microsoft Teams calls giving customers total visibility of customer conversations. Customers can use Dubber’s voice AI to generate deep sentiment analysis, notifications on keywords (such as “cancel account”, or competitors’ names) to reduce churn and improve customer experience and outcomes.
  3. Eliminate cost and complexity of legacy and app-based call recordingDubber lives in the cloud, which means infinite scalability, data sovereignty, and no additional costs – just one flexible and easy to change monthly subscription. Dubber can be switched on and recording instantly. There’s no need to implement costly, time-consuming and complex on-premise hardware.
  4. Increase sales and service productivityBoost sales productivity by eliminating inaccuracy, delays and lost productivity of manual call recording and note taking. Gain real-time access to call content with instant reporting and notifications on key sales indicators (sentiment, tone, keywords, and categories). Easily integrate recordings, transcriptions and insights with Salesforce, dashboards and other applications.

For any Microsoft Teams Partner, Dubber provides an opportunity to help businesses of any size address customer requirements in regulatory compliance and Know Your Customer mandates; document crucial conversations; understand customer satisfaction in real-time; and improve staff productivity.

All this adds-up to increased revenue, retention and value creation opportunities for Microsoft Teams Partners.

The first step to supercharging your Microsoft Teams sales is to join us for a free 60 minute webinar to learn the value of Dubber on Microsoft Teams. You’ll see Dubber in action and how customers are using it today – often to eliminate the costs and risks of alternatives. We’d love you to join us! Be one of the first 50 to register and attend, and win a $50 Visa Gift Card!

Click here for a schedule of dates for each region and registration details. Register Now

If you are a Microsoft Teams customer and would like to add Dubber services to your platform, it’s easy. Get in touch here: www.dubber.net/microsoft-teams-customer or contact your Microsoft Teams Partner for more information.

If you are a Microsoft Teams Partner and would like more information on how Dubber services can help you increase sales and reduce customer churn, visit our link for resellers here: www.dubber.net/microsoft-teams-reseller

aleksandra.domagala@dubber.net | 21 Oct 2020
Google Cloud Speech-to-Text is now available on Dubber

Google Cloud Speech-to-Text is now available on Dubber

Product news

Can you tell the difference between an Australian saying ‘a boat’, an American saying ‘a bat’, someone from the UK saying ‘a boot’ and a Canadian saying ‘about’? Google can.

Here at Dubber, we have a team dedicated to expanding our AI capabilities. We know that in today’s global economy, where businesses operate from locations around the world, English speakers don’t all speak like the Queen of England (no matter how many episodes of The Crown we watch). We want to ensure that our voice AI can support businesses in their global operations, with transcription that covers not just variants of English but other languages spoken by millions around the world.

That’s why we added Google’s Speech-to-Text machine learning product to our suite of transcription engines, so that we can deliver the best transcription capabilities across the broadest set of languages and accents.

Transcription with unparalleled accuracy

Adding Google’s transcription means we can now support a wider range of languages, including Dutch, French, Spanish, German, Mandarin, Portuguese, and six regional variants of English. This will allow us to serve more of the world with our cloud call recording and voice AI. Google Speech-to-Text applies powerful neural network models to transcribe audio from a variety of sources with high levels of accuracy. These deep-learning algorithms are under constant improvement, with ever-increasing accuracy.

Google Speech-to-Text is now available on Dubber as a premium AI engine. Want to learn more about how you can access the benefits of transcription powered by Google? Talk to our team today.

aleksandra.domagala@dubber.net | 07 Jan 2020