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Beyond the Basics: With Dubber, Call Recording Just Got Smarter.

Beyond the Basics: With Dubber, Call Recording Just Got Smarter.

Blog Post Product news
Dubber Recording + Trends is redefining what call recording can achieve.

Simply recording calls is no longer enough. Organizations need more than just compliance and records; they need insights that drive business growth whilst enhancing the customer experience. Dubber Recording + Trends is redefining what call recording can achieve.  

 

Why Recording Calls matters 

Call Recording has become a crucial tool for businesses looking to improve operations, ensure compliance, and improve the customer experience. However, many solutions available in the market treat recording as just that – a basic functionality. At Dubber, we believe that it should be so much more.  

 

Dubber Recording + Trends 

Dubber Recording + Trends merges compliant call recording with cutting-edge AI-driven conversation intelligence. This isn’t just about capturing conversations; it’s about transforming them into actionable insights for optimized internal and external operations.  

One of the standout features of this solution is Highlights. This powerful tool enables users to easily identify key Trends, or recurring topics, happening within conversations.  

 

Picture this:

A customer service manager receives a report indicating a spike in call volume related to a specific product. With traditional call recording, they would have to sift through countless conversations to identify the root cause. With Highlights, they can quickly pinpoint that common issue, and armed with this information they can take immediate action, whether it’s escalating the issue, or proactively reaching out to the specific affected customers to offer solutions.  

 

Similarly, a sales team notices an unexpected decrease in performance over the past few weeks. Instead of relying on general metrics or dismissing it as seasonal slowdown, the sales manager can turn to Highlights and could discover that there has been a shift in customer sentiment as many client’s express concerns about pricing compared to competitors. With this insight, they can adapt their pitch, offer an incentive, or consider adjusting their pricing strategy to meet market demands.  

 

With Highlights, your customers gain the ability to act faster, make informed decisions, and drive better, mutual business outcomes for you and your customer.  

 

Call recording with Dubber isn’t just a service; it’s a strategic advantage. By integrating AI-driven conversation intelligence with compliant recording, we help businesses harness the power of their conversations. 

Are you ready to transform your call recording experience? Let’s talk about how Dubber can elevate your organization today: contactus@dubber.net. 

claudia.dickinson@dubber.net | 12 Nov 2024
Connecting the Dots – Revolutionizing Conversation Intelligence

Connecting the Dots – Revolutionizing Conversation Intelligence

Blog Post Blog Post Product news

Meaningful customer interactions are increasingly important, and grasping the intricacies of conversations can set businesses apart. Making and understanding these connections are at the heart of successful business operations, as they shape our interactions, influence strategic decisions, and drive growth. 

 

That’s why we’re excited to introduce Connections. As a standout feature in our AI-driven conversation intelligence platform, Dubber Moments, Connections empowers businesses to unlock deeper insights tailored to customers’ unique business needs, reshaping every interaction into a strategic opportunity for growth.

 

The Power of Connections

Dubber Connections takes conversation intelligence to the next level. Unlike traditional keyword searches that merely skim the surface, this groundbreaking feature identifies specific product names, services, or brands within each Moment in conversations.  It aggregates data on mentions, customer segments, and trends, providing organizations with a comprehensive understanding of their marketing presence and potential opportunities. 

With Dubber Connections, you can uncover insights that matter most, leading to smarter strategic decisions.

 

Why Choose Dubber Connections? 

Tailored Insights

Deliver insights that align with your customer’s specific business needs enabling more effective decision making. 

Improved Market Understanding

With deeper analysis, businesses can grasp their market presence and identify new opportunities. 

Seamless Integration

Dubber Moments can be seamlessly integrated into your existing operations, allowing you to harness these capabilities with minimal disruption. 

Competitive Edge

Differentiate in a saturated market with advanced insights that traditional solutions cannot match. 

 

The launch of Dubber Connections is more than just an upgrade; it’s a commitment to innovation and excellence in conversation intelligence. We invite our partners to explore how this feature can elevate your offerings. If you’re not yet leveraging our advanced AI capabilities, now is the time to discover the unparalleled advantages that Dubber Moments can provide.

Join us in connecting the dots for your customers – let’s redefine what’s possible in conversation intelligence. 

Ready to learn more? Contact us today to see how you can start offering Dubber Moments to your customers.

claudia.dickinson@dubber.net | 04 Nov 2024
Dubber & Webex Contact Center

Dubber & Webex Contact Center

Product news Technology

Introduction: The Convergence of UCaaS and CCaaS

In the ever-evolving world of customer service, Contact Center as a Service (CCaaS) has become a game-changer, expected to grow by 19.1% annually from 2023 to 2030. This growth is largely driven by the surge in remote workforces, emphasising the need for flexible solutions. CCaaS provides the infrastructure and tools for quality customer service, regardless of location.

In parallel, Unified Communications as a Service (UCaaS) has made its mark in contemporary business operations, seamlessly integrating various communication tools (such as instant messaging, video conferencing, and VoIP) into a unified, cloud-based platform. The convergence of UCaaS and CCaaS is reshaping the landscape, streamlining operations and enhancing customer outcomes.

Despite this evolution, some platforms, while offering built-in solutions for recording content, may lack the advanced data and control capabilities vital for regulated environments. Operating on isolated data sets, these platforms risk providing an incomplete understanding of the comprehensive customer context, especially in scenarios requiring strict compliance adherence.

Solution? Dubber’s Innovative Integration with Webex Contact Center

Dubber introduces an innovative integration tailored for Webex Contact Center, taking its ongoing support for Webex to new heights and bringing a variety of benefits for businesses. Let’s dive in:

Benefits of Dubber on Webex Contact Center

  • Dubber on Webex Contact Center offers businesses a secure and compliant call recording solution, leveraging conversation intelligence for powerful insights derived from every conversation. 
  • Dubber on Webex Contact Center empowers businesses to utilise the entire Webex suite across front-line, knowledge workers, and contact centres. All activities are conveniently captured through one unified Dubber solution, offering a streamlined, single pane of glass for managing call-captured content. It’s worth noting that this is complemented by Dubber being a standard feature in all Webex Calling services, with our licensing seamlessly integrated into the entire Webex suite.
  • Dubber equips your business with robust monitoring and reporting tools, offering a clear view of call quality, compliance, and customer service.
  • The integration with Webex Control Hub portal and Single Sign-On feature adds a layer of convenience, minimising administrative hassles and ensuring a seamless user experience for your team.
  • The integration also brings Dubber Moments, our award-winning, AI-powered conversation intelligence solution, (including our themes: Voice of Customer, Employee Safety & Wellbeing, Sales Performance and Security & Compliance) as a readily available feature for Webex CC.

Seamless Onboarding: Your Fast Track to Success

Getting started with Dubber for Webex Contact Center is a breeze. Whether you opt for Dubber Unified Capture or Dubber Insights package through CCW, our streamlined onboarding process ensures you hit the ground running, unlocking the full potential of your customer service.

Conclusion

Dubber stands out as the top choice for businesses requiring comprehensive solutions for their contact centres, with its advanced features and capabilities positioning Dubber as a leading provider for diverse requirements beyond call recording.

Ready to explore how Dubber can transform your contact center? Let’s chat today and uncover the possibilities!

aleksandra.domagala@dubber.net | 02 Oct 2024
Dubber Expands AI-Powered Conversation Intelligence on Cisco Commerce Workspace

Dubber Expands AI-Powered Conversation Intelligence on Cisco Commerce Workspace

Blog Post Blog Post Product news Technology
Dubber is pleased to announce the expansion of its offerings on Cisco Commerce Workspace (CCW) to include our latest growth products, available immediately.

Dubber, the global leader in Conversation Capture & Conversation Intelligence is pleased to announce the expansion of its offerings on Cisco Commerce Workspace (CCW) to include our latest growth products, available immediately. Powered by Dubber’s proprietary AI technology, this update broadens the scope of Dubber’s out-of-the-box solutions for Cisco partners and customers, providing seamless access to cutting-edge call recording and actionable business intelligence capabilities that drive revenue growth.

At Dubber, innovation drives everything we do. Our latest AI-powered solutions capture critical moments in conversations, detect emerging trends, and deliver actionable insights instantly—without any setup required. The integration of Dubber Moments with Dubber Recording provides users with immediate access to the Trends dashboard on the Dubber Platform, unlocking powerful insights that elevate customer experiences and optimize sales team performance. Demonstrating the true potential of conversation intelligence, this integration showcases the value derived from the advanced AI capabilities of the Dubber Platform and paves the way for upselling to more sophisticated solutions powered by our state-of-the-art AI.

 

New CCW Dubber products:

Dubber Recording + Trends: Leverages Dubber’s market leading call recording with access to AI powered conversation intelligence to analyze conversations in real-time. By combining powerful call recording with actionable trend analysis, this value-packed solution allows businesses to uncover actionable insights from their communications. 

Dubber Unified Capture + Insights: Features market leading unified conversation capture with access to AI powered conversation intelligence​. This solution provides comprehensive conversation capture across multiple channels, delivering exceptional value by transforming every interaction into meaningful intelligence. With exclusive access to One Moment, you gain holistic and transformative insights that enhance decision-making and drive business success.

 

“We are excited to extend our product offering with Cisco, delivering unparalleled access to the innovative capabilities of the Dubber Platform,” stated Adrian Di Pietrantonio, EVP of Global Partners at Dubber. “This partnership empowers Cisco Partners to harness the power of Dubber Moments, our patented, award-winning conversation intelligence that unlocks business insights from call recordings and paves the way for Cisco Partners to grow revenue and provide more value to their customers.”

Dubber remains the only fully embedded, fully automated OEM Recording and AI solution in Webex, setting a new standard for communication intelligence. This expansion is significant in Dubber’s ongoing collaboration with Cisco, reinforcing our shared commitment to delivering cutting-edge communication solutions to businesses worldwide. 

 

For more information about Dubber solutions available on Cisco Commerce Workspace (CCW), contact us at cisco@dubber.net.

claudia.dickinson@dubber.net | 27 Sep 2024
Supercharge Your Business with Dubber on Microsoft Teams and Discover our new Advanced Media Recording Control Feature

Supercharge Your Business with Dubber on Microsoft Teams and Discover our new Advanced Media Recording Control Feature

News and announcements Product news Technology

In today’s fast-paced business environment, staying ahead requires more than just keeping up with technology – it means leveraging it to its fullest potential. Dubber’s integrated solutions for Microsoft Teams are designed to revolutionise your business operations, whether you’re focusing on compliance, customer experience, sales performance, or dispute resolution. By capturing and analysing every conversation, you unlock valuable data that drives better decisions and outcomes.

Why Dubber for Microsoft Teams?

  • Seamless Integration: Say goodbye to complicated setups. Dubber’s native integration with Microsoft Teams ensures every call and interaction is automatically recorded with just a few clicks. Focus on what matters most while Dubber handles the rest.
  • Unmatched Compliance and Security: For many organisations, compliance is a critical concern. Dubber addresses this by meeting stringent standards, including PCI, HIPAA, and GDPR. Our platform features enterprise-grade security and data sovereignty, ensuring your recordings are stored in regional hubs for maximum protection and compliance.
  • AI-Powered Insights: Dubber isn’t just about recording conversations – it’s about transforming them into actionable insights. Our advanced AI capabilities include sentiment analysis, keyword searches, transcriptions, and real-time alerts. With Dubber Moments, our patented, cutting-edge AI technology, you can pinpoint and analyse crucial moments in conversations to boost decision-making and operational efficiency.

With Dubber Moments, you can:

  • Gain Deeper Insights: Uncover valuable insights from your conversations that were previously inaccessible, enabling you to make informed decisions that drive growth and efficiency.
  • Enhance Customer Experience: Understand your customers better by analysing their interactions, leading to personalised experiences and strengthened relationships.
  • Improve Operational Efficiency: Streamline workflows and identify areas for optimisation by harnessing the power of AI-driven conversation analytics
  • Scalable and Flexible: Traditional recording solutions often fall short when it comes to scalability. Dubber’s cloud-based platform grows with your business, eliminating the need for additional hardware. Our flexible subscription plans cater to organisations of all sizes, offering a cost-effective solution that evolves with your needs.

Introducing Advanced Media Recording Control: A Game-Changer

We’re excited to announce our latest feature for Microsoft Teams: Advanced Media Recording Control. This innovative tool allows users to record video and screen shares separately during Teams meetings. Here’s how this feature can transform your organisation:

  • Enhanced Compliance: Tailor your recordings to meet local regulations by capturing only what’s necessary. This targeted approach ensures compliance without excess data.
  • Optimised Storage Costs: Reduce storage expenses by avoiding unnecessary video recordings. Manage your data more efficiently and cost-effectively.
  • User Empowerment: Choose between recording the full meeting or just the screen shares. This flexibility allows you to capture the most relevant information, enhancing the overall user experience.

Developed in response to customer feedback and market demands, this feature highlights our commitment to providing solutions that adapt to your evolving needs.

Advanced Recording feature

Unlock New Possibilities with Dubber

Discover how Dubber can revolutionise your Microsoft Teams experience. Contact our support team to learn more about how you can leverage Dubber’s advanced features to drive your business forward.

Embrace the future of communication with Dubber—where every conversation counts.

aleksandra.domagala@dubber.net | 27 May 2024
Dubber Moments Now Available in French and Spanish!

Dubber Moments Now Available in French and Spanish!

Product news Technology

We are thrilled to announce that Dubber Moments, the ultimate solution for unlocking the true value of business conversations, is now available in French and Spanish! Say au revoir to language barriers and hola to revealing insights effortlessly!

Dubber Moments has already been making waves as an award-winning AI-powered conversation intelligence solution, excelling in transforming conversations into actionable business insights. Now, with Dubber Moments available in French and Spanish, we’re making it easier for even more businesses to leverage the power of conversation intelligence.

What sets Dubber Moments apart is its ability to analyse entire conversations, connecting and correlating key moments across interactions. It’s cloud-based, easy-to-use, and delivers unparalleled business intelligence instantly.

Don’t let your conversations go untapped! Reach out to Dubber today and see how you can elevate your business conversations to a whole new level.

 

aleksandra.domagala@dubber.net | 27 May 2024
Dubber Moments is now officially patented!

Dubber Moments is now officially patented!

Investors Product news Technology

We’re very proud to announce that Dubber Moments, our cutting-edge AI-powered conversation intelligence solution, has officially received patent approval from the United States Patent and Trademark Office. This marks a significant milestone in our journey of innovation.

Dubber Moments is the ultimate solution for unlocking the true value of business conversations. With its unique ability to analyse the context of entire conversations and connect key moments across interactions, Dubber Moments delivers immediate business intelligence in ways never experienced before.

This patent approval further solidifies our position as leaders in the conversation intelligence space. We’re proud to lead the way and excited to continue delivering innovative solutions to our customers.

Stay tuned for more updates as we celebrate this achievement and explore new opportunities to leverage our patented technology for even greater impact.

aleksandra.domagala@dubber.net | 16 Apr 2024
First ‘Moment’ for Webex and Promo Launched at Cisco Live

First ‘Moment’ for Webex and Promo Launched at Cisco Live

Global News and announcements Product news Technology

Dubber, the global leader in network based conversation intelligence and capture, launched last week Dubber “Moments”, a revolutionary AI product designed to redefine what individuals and organisations expect from their communications.

Dubber is the capture capability provided as a standard feature in Cisco Webex Calling and UCMC via the ‘Dubber Go’ feature and the company sees Cisco Live in Las Vegas, as the perfect opportunity to announce the release of the first Dubber Moment – Complaints, supporting Webex and the Cisco collaboration product suite. ‘Moments’ has the potential to revolutionise the user experience and drive tangible accretive benefits for customers and the Cisco sales channel.

Leap forward in AI

Going beyond the words and identifying the context within the conversation, Dubber has advanced AI to deliver actionable insights immediately when activated.

Dubber Moments is a growing family of out of the box capabilities, with the first being the ‘Complaints Moment’, which focuses on improving interactions between a business and its customers. This moment automatically detects a complaint and other relevant intelligence with the call or video so that a user can understand a single complaint, but also correlate across an entire organisation for a much deeper business insight.

With the use case being applicable for all businesses, Dubber has built the functionality to accommodate a light user or somebody looking to drill deeper into the data. As the insights are delivered out of the box, none or minimal training is required to understand the results.

Furthermore, various enhancements have been made to the Dubber AI functionality. Users are no longer required to manually scroll through transcriptions to comprehend the context of a conversation. Instead, we now offer a succinct summary for each conversation. Additionally, conversations are presented in the form of chapters, where the key topics discussed in each chapter are highlighted, enabling users to quickly locate the desired content. Moreover, the sentiment analysis has been improved, facilitating a better understanding of the changes in sentiment throughout the entire conversation.

Available via CCW

This is a first release of its kind that can provide immediate access to insights from the moment it is switched on for any Webex or Cisco collaboration suite solution.

Sellers of these services within the Cisco community can now include a value added solution without adding any deal complexity or risk, with a clear customer benefit that can only help expand an addressable market, drive new deals and expand their value.

Adding Dubber Moments is a seamless and easy upgrade from Dubber Go recording which is embedded in every Webex Calling and UCMC subscription.

The new feature will be available via CCW within the ‘Dubber Premier’ package from today and the soon to be released ‘Dubber Insights’.

Promotion 

Dubber believes that this new functionality can benefit any business. To increase adoption, a range of promotional campaigns are launching today for 3 months to Cisco sellers and partners to help drive uptake and adoption.

If you’re attending Cisco Live, we recommend that you visit the Dubber team to understand how you can provide this new functionality to your customers. Also, please email us at getmoments@dubber.net if required.

About Dubber:

Dubber, the global leader in network based conversation intelligence, offers cutting-edge solutions designed to enhance communications for end users and benefit our Communication Service Provider (CSP) partners. Listed on the ASX, the company’s innovative cloud platform connects to over 170+ CSPs, capturing crucial information from voice, video, chat, and SMS data, also known as “Moments.” By harnessing advanced capture and AI technologies, Dubber transforms these moments into valuable business insights, enabling CSPs to differentiate, innovate, and monetise their networks.

For more information, contact:

Dubber Investors and APAC Media
Terry Alberstein terry@navigatecommunication.com.au
+61 (0) 458 484 921

Dubber Americas and EMEA Media
Jake Galland – Account Manager, TFD, jake@wearetfd.com
+447780866874

claudia.dickinson@dubber.net | 04 Jun 2023
Dubber and Optus to Launch Mobile Voice Recording for Enterprise Services

Dubber and Optus to Launch Mobile Voice Recording for Enterprise Services

ASX Announcements Investors Product news
  • An Australian-first, native integration of recording on the Optus mobile network*
  • Unified recording across any mobile device on Optus makes revealing insights simple, easy and affordable
  • Conversational AI to boost enterprise productivity, intelligence, and compliance
  • Available to all Optus enterprise customers now in beta program

Melbourne, Australia – 13 December 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber) is pleased to announce that its Unified Call Recording and Voice AI platform is launching on the Optus mobile network.

Delivered as Optus Mobile Voice Recording and AI – powered by Dubber, the product represents an Australian first with Dubber Unified Call recording and AI available as a native feature of the Optus mobile network. As a result, enterprise customers on Optus now have access to a cost-effective and complete recording and conversational insights solution across virtually any form of communication.

Announcement highlights:

  • An industry-leader in secure and scalable recording and conversational intelligence provisioned instantly as a scalable SaaS service, with no capital or services expenditure.
  • Allows enterprise and government users to securely record all mobile calls for compliance, customer, people and revenue intelligence.
  • AI insights including real-time sentiment analysis, transcriptions, and alerts for every call
  • Seamless integration with CRM solutions like Saleforce.com and compliance platforms

Optus enterprise customers will be able to access all call recordings, transcripts, instant sentiment data and search in real-time from their phone or browser with a click.

In addition, businesses with surveillance, internal policy and broader compliance requirements will now be able to capture mobile conversations, securely recording, storing and reporting on conversations for proactive compliance management.

Zorawar Singh, Head of Core Product, Optus Enterprise

“Through our strategic partnership with Dubber we can now boost our customers’ productivity, visibility, and effectiveness. Optus’ Australian first native integration of Dubber into our mobile network allows participating enterprise customers the ability to unlock the power of conversational AI to push the frontier of how they care for customers, train and coach employees, resolve disputes and meet crucial compliance mandates.”

Steve McGovern, CEO, Dubber

“With Dubber at the heart of one of Australia’s largest and most critical mobile networks, we are making the native recording available with AI on every participating phone. Optus is expanding its leadership in connecting Australian businesses to their employees and customers and this now includes the ability to try AI based enrichment of conversations with insights, automated workflows, and more. A conversation on Optus’ network is now worth more to a customer through the ability to capture and reveal insights from that conversation alongside others from other Optus services.

“Optus Mobile Voice Recording and AI powered by Dubber  opens up a significant addressable market, provides a key solution where, historically, there has been a tangible compliance gap and represents a significant leap forward in achieving Dubber’s vision of ‘AI for every phone’. Whatever industry you are working in – financial services, healthcare, retail, government, legal, entertainment, travel, or transport – the power of native mobile recording, sentiment analysis, storage, transcription and real-time “search-ability” will be available to you on your Optus mobile service.”

Optus Mobile Voice Recording and AI-powered by Dubber benefits and use cases include:
  • Search-ability – instantly find call records and transcripts from today, yesterday, last week or last year.
  • Proactive Compliance –Respond to regulatory requests and investigations in real-time and provide alerts on possible compliance breaches.
  • Revenue, Customer & Business Intelligence – provide real-time reporting on customer and agent sentiment and engagement. Instantly review conversations to improve customer service and employee coaching.
  • Dispute Resolution – avoid costly customer disputes by having a complete and accurate record of customer conversations.
  • Easily Integrate with Productivity Tools – minimize inaccurate and time-wasting manual note-taking. Instead, capture conversations and automatically attach them to customer records in Salesforce and other productivity tools.
aleksandra.domagala@dubber.net | 12 Dec 2021
Dubber wins The RegTech Association “2021 RegTech of the Year” Award

Dubber wins The RegTech Association “2021 RegTech of the Year” Award

Investors News and announcements Product news Technology

Melbourne, Australia – 2 December 2021 — Dubber Corporation Limited (ASX: DUB) today announced that the RegTech Association has awarded Dubber the 2021 RegTech of the Year (Australian-founded).

James Slaney, COO, Dubber: “Unified conversational recording and intelligence unlock a significant opportunity for Service Providers to meet the compliance and surveillance needs of businesses globally. With a record number of applications and supported by a cross-industry judging panel, this award acknowledges the work of our teams and customers.

Recognition such as this furthers our ability to attract new service providers onto the world’s leading conversational recording platform. The days of legacy call recording are over. Hardware, services, siloed data and ever-increasing storage costs are being replaced with compliance solutions delivered as a service, by Service Providers.

Where legacy call recording solutions were tied to a specific application or service, we can near-instantaneously create compliance certainty with our Service Provider partners across all the services they provide – Cisco Webex Calling, Microsoft Teams, traditional unified communication and mobile services through a single pane.

This provides a win for all parties.  Service providers create compelling differentiation and revenue and their customers eliminate the cost, complexity and lack of visibility legacy solutions create. Businesses can now enable their employees to work the way they want to work, and for customers to communicate the way they want to communicate, without compromising compliance or security.”

Until now, the need for hybrid working and rapid adoption of unified communications solutions has made it more challenging for businesses to meet regulatory and legal requirements – and for service providers to address those needs.

Dubber’s Unified Conversational Recording and Intelligence platform is a foundational service for Service Providers to deliver compliance and surveillance solutions. It enables conversations to be captured in real-time – voice, video and chat – and transformed into data on which AI surfaces insights, alerts and more. From a single platform, data from any number of communications services can be viewed and shared with big data sets and other applications. Businesses can demonstrate they know customers and employees and meet compliance mandates such as MiFID, FINRA, AML & KYC, RG 271, Anti-hawking and more.

Unified Call Recording and Intelligence is now at the centre of modernising compliance and surveillance in industries ranging from financial services to entertainment and travel. By unifying conversations and AI-enriching data, organizations can address critical needs for legal hold and discovery, data retention, auditing, internal dispute resolution, monitoring, alerting and reporting, and more.

About the RegTech Association

The RegTech Association is a global centre of excellence that brings together government, regulators, regulated entities, professional services and founder-led RegTech companies for best-practice collaboration.

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer conversational recording from virtually any source – turning them into AI-enriched insights for compliance, revenue, customer and people intelligence. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry. Its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

claudia.dickinson@dubber.net | 02 Dec 2021
BT Selects Dubber for Unified Recording and Conversational Intelligence

BT Selects Dubber for Unified Recording and Conversational Intelligence

Investors News and announcements Product news

Melbourne, Australia – 2 December 2021 — Dubber Corporation Limited (ASX: DUB) has finalised a partnership agreement with BT that will see Dubber embedded as the default recording and conversational intelligence solution in the BT Meetings suite of managed services, spanning solutions based on Microsoft Teams, Zoom and Cisco Webex.

UK based BT is a leading provider of global communications services and solutions, serving customers in 180 countries.

The multi-year partnership agreement will see BT deliver unified call recording (UCR) to multinational organisations globally. BT has already worked with Dubber to implement UCR services with major financial institutions and the partners are engaged in significant opportunities globally. This new agreement provides for an accretive revenue stream for Dubber with additional revenues determined by uptake of the service by BT customers.

The Dubber and BT solution is the most advanced of its kind. It helps customers meet their compliance obligations for secure and scalable recording and conversational intelligence, and is provisioned as a scalable software as a service. UCR enables enterprise-grade recording and replay of any conversation – voice, video, and text. Enterprises can discover AI-enriched insights enhancing compliance, people, revenue, and customer intelligence by unifying conversations from multiple sources – mobile, unified communications and traditional phones. Together, BT and Dubber will help multinational organisations benefit from conversational AI at scale and eliminate the cost and complexity of legacy call recording and siloed recording services.

Steve McGovern, CEO, Dubber: “We are really pleased to be delivering Dubber unified recording and conversational AI as a core feature to BT, a true global telecommunications leader. The newly released managed service offerings will enable BT to continue to demonstrate its innovation leadership. Multinational organisations can now depend on BT for the high-performing secure connections it is known for, but now also for delivering outstanding value from the content inside every conversation on BT services.

For Dubber it marks another milestone in our journey to Dub the world’s leading networks, AI-enabling every endpoint, and creating high-value technology and distribution partnerships based on our Foundation model.”

Hriday Ravindranath, Chief Product and Digital Officer, BT: “Together we are meeting a critical customer need to know what was said to drive better compliance outcomes, especially in industries such as financial services, improve employee wellbeing and training over UC and enable better customer experience. The partnership announced today by Dubber and BT is just the start of an exciting, shared journey of innovation and collaboration that will shape the future of conversational capture and AI.”

This ASX announcement has been approved for release to ASX by Steve McGovern, CEO & Managing Director.

For more information, please contact:

Investors: Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

Media: Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

aleksandra.domagala@dubber.net | 02 Dec 2021
Dubber Now Available on Ingram Cloud Marketplace

Dubber Now Available on Ingram Cloud Marketplace

Investors Product news

Dubber enables channel partners to help customers meet compliance mandates, improve sales and service performance, and unlock the possibilities of voice data at scale

Sydney, 12 July 2021 – Ingram Micro, Australia’s leading cloud services provider, today announced Dubber, the world’s leading provider of cloud based unified call recording and voice AI, is now available to all channel partners and resellers via the Ingram Micro Cloud Marketplace.

Cloud-based call recording is a rapidly growing market, spurred on in part by the challenges of the coronavirus pandemic and, in particular the increase in hybrid and work from home arrangements, as well as increasing regulatory requirements and digital transformation within organisations.

Dubber’s cloud-based solutions allow secure Unified Call Recording from any device or location while its AI-driven insights provide real-time search, alerts, transcription, sentiment analysis and more. Dubber’s services allow businesses of any size to automatically record every call and transform their content into rich, usable data for compliance, productivity, insights and customer engagement.

Trent Gomersall, Director of Cloud, Ingram Micro Australia said: “We’re pleased to help our Australian channel partners and resellers better meet the needs of their customers in this space.”

“The coronavirus pandemic is having a lasting impact on the adoption of communication and collaboration technologies and Gartner1 predicts demand for cloud telephony will grow by 17.8% globally this year,” he added.

Dubber COO James Slaney said: “92% of all customer interactions are voice. Dubber helps break down the limitations of application-specific, legacy call recording and unlock the possibilities of voice data and AI across any device.”

This creates opportunities for resellers and partners, Slaney continued. “Dubber is the only compliant solution in the market which can unify recording across Cisco Webex Calling, Microsoft Teams, Zoom and networks including Telstra and Optus.”

Dubber offers Ingram Micro channel partners and resellers access to market development funds, incremental commission incentives, and dedicated channel support and training.

Channel partners and resellers can learn more and purchase Dubber from the Ingram Micro Cloud marketplace here Cloud Marketplace

 

1 Gartner: press release, 2 June 2020.

About Ingram Micro Cloud

Ingram Micro Cloud is a global division of Ingram Micro and employs more than 1,500 dedicated cloud specialists worldwide. Among this large pool of experts are 400+ cloud sales associates and 700+ engineers. Its innovative platform and services offerings power some of the world’s most pioneering and successful companies. As a premium cloud services provider, Ingram Micro Cloud views cloud as more than a single technology – it is a foundational platform capable of underpinning the digital transformation. For more information, please visit au.ingrammicro.com

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage. For more information visit www.dubber.net

claudia.dickinson@dubber.net | 12 Jul 2021