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Dubber and Alianza Collaborate to Elevate Cloud Communications for CSPs Worldwide

Investors News and announcements Press Release

Dubber & Alianza Collaborate to Elevate Cloud Communications for CSPs Worldwide
Cloud communications provider makes cutting-edge conversational intelligence available to a network of over 200 communication service providers

DALLAS and MELBOURNE – October 10, 2023 – Dubber Corporation Limited (ASX: DUB), the global leader in conversational intelligence and capture, today announced a new strategic alliance with Alianza, the communications cloud for service providers, in which Dubber will be providing state-of-the-art conversational intelligence solutions into the Alianza platform. This new offering will assist in extending the benefits of AI-driven insights to a platform of more than 200 communication service providers (CSPs).

Redefining Communication with AI

As a leading cloud communications company with a diverse range of CSP customers, from emerging to established Tier 1 providers, Alianza is dedicated to driving innovation for its service providers.

With the integration of Dubber’s suite of capture tools and AI-driven insights, Alianza will equip CSPs with cutting-edge capabilities to put them at the forefront of the global shift towards conversational intelligence. This includes unified recording, in-depth analytics, and voice AI, enabling service providers to extract maximum value from communication data and provide end users with services that are uniquely differentiated.

“Dubber provides innovative, value-added services to our service providers as an integrated part of Alianza’s robust cloud communications product suite,” said Dag Peak, Chief Product Officer, Alianza. “Dubber’s market-leading ability to provide unified call recording and advanced analytics at scale complements our cloud-native solution perfectly.”

Leveling the Playing Field

In an era where artificial intelligence is allowing smaller players in the market to leverage the capabilities of industry giants, Alianza’s decision to make advanced conversational intelligence available to its CSPs is both strategic and timely. This new partnership allows Dubber to extend its leading conversational intelligence solutions to Alianza’s extensive CSP customer base, furthering the company’s mission to ensure businesses extract valuable insights from their communications.

Dubber’s approach goes beyond transcription by using AI to capture content and transform pivotal points in conversations into actionable insights. This helps service providers differentiate their business, innovate, and monetize their networks.

“Alianza is well known in our industry for their relentless focus on delivering an exceptional customer experience. They have invested significant resources in building their own truly cloud-native, carrier-grade communications platform built for service providers and their customers,” said Steve McGovern, CEO, Dubber. “Like Dubber, Alianza recognizes the value of delivering a cloud platform to service providers and our companies share a common vision of where our industry is headed. As voice data capture becomes increasingly critical for service providers and end-users alike, we look forward to working closely with their team to provide Dubber’s platform-as-a-feature and call recording capabilities as an integral part of their Business Cloud Communications solution.”

About Dubber:

Dubber, the global leader in network based conversation intelligence, offers cutting-edge solutions designed to enhance communications for end users and benefit our Communication Service Provider (CSP) partners. Listed on the ASX, the company’s innovative cloud platform connects to over 205 CSPs, capturing crucial information from voice, video, chat, and SMS data, also known as ‘Moments.’ By harnessing advanced capture and AI technologies, Dubber transforms these moments into valuable business insights, enabling CSPs to differentiate, innovate, and monetize their networks.

About Alianza:

Alianza is the communications cloud for service providers. We help our customers supercharge growth, reduce costs, and transform into modern techcos. With Alianza, service providers can navigate the end of the softswitch era and upgrade to a cloud-native solution to power both legacy voice and next-gen cloud communications services — including cloud meetings, collaboration, and text messaging. Our team of experts are passionate about simplifying service delivery and ensuring first-rate customer experiences for more than 200 service providers. Learn more about our solutions at www.alianza.com and follow us on LinkedIn and Twitter.

For more information, contact:
Dubber Investors and APAC Media
Terry Alberstein terry@navigatecommunication.com.au
+61 (0) 458 484 921

Dubber Americas and EMEA Media
Jake Galland – Account Manager, TFD, jake@wearetfd.com
+44 7780 866874

Alianza, Inc. Media
Justin Cooper
Executive Vice President, Marketing
pr@alianza.com

claudia.dickinson@dubber.net | 10 Oct 2023

ZIRO first to market with Dubber AI for Every User via Microsoft Teams

News and announcements Press Release

ZIRO and Dubber sign Foundation Agreement enabling every customer to turn calls into AI driven notes and productivity outcomes for MS Teams
Launch of Revolutionary out-of-box productivity for MS Teams, with ZIRO embedding Dubber Moments subscription as a standard feature for every user
ZIRO and Dubber collaborate on growth, upsell to Dubber Notes for MS Teams
ZIRO launching Dubber Moments and Dubber Notes for MS Teams launching January 2023

Melbourne, Australia, LONDON, DALLAS – 7 December 2022 — Dubber Corporation Limited (ASX: DUB), the leading conversational intelligence and unified recording platform for service providers and their customers globally, announced it has signed a Foundation Partner agreement with ZIRO, based in South Denver, Colorado, servicing customers in Canada and the United States. The partnership agreement encompasses a range of Dubber’s products, as well as newly released Dubber Moments and Dubber Notes for MS Teams. ZIRO will be launching the relationship to their customers in January 2023 with Dubber supporting their growth via the Dubber Foundation program.

ZIRO is focused on delivering increased value to their end users. By embedding Dubber Moments within all MS Teams subscriptions provided by ZIRO, their end users get an out-of-the-box productivity feature, with outstanding user experience, differentiated from other providers and powered by Dubber.

Dubber Moments users have the option to upgrade with a click to the fully featured Dubber Notes for MS Teams subscription, which provides a complete automation of meeting and call note taking including AI features such as auto actions items, sections of conversations, speakers, topics and Dubber Moments. Via a collaborative process between Dubber and ZIRO through various channel marketing activities, users will be shown the benefits of upgrading to Dubber Notes for MS Teams.

Dubber’s Unified Recording and Unified Recording + Insight suite of packages will also be available via ZIRO.

Steven Karachinsky, CEO, ZIRO:

“We’re thrilled to partner with Dubber because they share our passion for innovation and no-hassle values. They take recording to a whole new level by making it accurate, compliant, and actionable. That speaks volumes to us and to our customers, especially those in healthcare and financial institutions. How many times have we sat in meetings and either forgotten to take notes or dreaded making sense of a native app’s transcription? With Dubber, those days are over.

“We look forward to working with Dubber and to continue providing more value to customers by making UC easier than ever.”

Steve McGovern, CEO, Dubber:

“We’re really pleased to be launching a ‘Notes’ based Foundation program with ZIRO which will enable a fantastic user experience for their customers. ZIRO’s passion for innovation and market leading features for their Unified Communications services fits perfectly with the aspirations of Dubber’s ground-breaking platform. Customers can put away their pen and paper and enjoy AI driven note taking as a source of information and productivity without having to rely on ‘whole of conversation’ transcription.

“We look forward to working with ZIRO to help them capitalize on their differentiated product offering to continually deliver more outcomes for more customers, turning UC into an increasingly valuable tool at the core of everyday life and business workflows.”

Background:

The Dubber Foundation program is a solution and engagement model which sees Dubber being made available for every user opening up capabilities for differentiation at a Service Provider level.

With the Foundation program a Dubber product is embedded as a standard feature into every service to the end customer. The program then sees both Dubber and the Service Provider engage directly with the customer to introduce higher value products which provide benefits to the customer and drive accretive revenues, improved margin, differentiation and retention for the Service Provider.

About ZIRO:

ZIRO is the only solution provider making Unified Communications simple and easy. We help enterprise IT teams select, set up, and manage their phone, contact center, and meeting room tech with a partner they can trust. With over a decade of UC know-how, ZIRO is changing the status quo so companies can solve their biggest IT challenges without the hassle. For more information, visit https://goziro.com.

About Dubber:

Dubber enables Service Providers to unlock the potential of the network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue. Listed on the ASX, Dubber is the clear market leader in conversational intelligence and unified recording – embedded at the heart of over 175 service provider networks.

For more information, please visit Dubber on www.dubber.net or contact:

Dubber Global Investors & Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

Ziro Investors & Media
Achim Klor
aklor@goziro.com
+1 514-379-2128

rachel.ko@dubber.net | 07 Dec 2022

NTSCOM Selects Dubber for Unified Recording & Conversational Intelligence

Press Release

NTSCOM launches Dubber for Microsoft Teams across its broad installed base
NTSCOM utilizing Dubber’s existing integration for MS Teams via iPILOT, servicing enterprises in North America, EMEA and South East Asia
Dubber – a leading certified recording service for compliant call recording on Microsoft Teams – enables NTSCOM customers and its partners to switch on and deliver value immediately, with first significant large enterprise commencing deployment
Enhances Dubber’s position as the supplier of choice for MS Teams via Service Providers

Melbourne, Australia, and LONDON, DALLAS – 7 December 2022 — Dubber Corporation Limited (ASX: DUB), the leading conversational intelligence and unified recording platform for service providers and their customers globally, announced that it has signed an agreement with NTSCOM. NTSCOM is headquartered in Las Vegas, Nevada, and delivers services across the United States and internationally.

Dubber will further elevate NTSCOM offerings to automate conversational intelligence and unified recording, extending its ability to bring innovative solutions to Microsoft Teams. With a broad installed base spanning government, education, and healthcare sectors – all heavily regulated industries – Dubber’s compliant conversational intelligence will ensure regulatory mandates are met and the insights contained revealed.

Michael Abenhaim, Dubber SVP of Americas:

“Dubber’s service, integrated with iPILOT, will be seamlessly provisioned with NTSCOM offerings and Microsoft Teams, enabling Dubber to be uniquely delivered as a service so that NTSCOM, its customers, and partners can switch on and deliver value immediately.

NTSCOM is an important component of our service provider partnership strategy and we aim to become a key attribute to their success. By coming together, we provide the key value differentiation customers are looking for, and service providers require, to continue meeting the needs of the quickly evolving telecommunications landscape. Everyone at Dubber and NTSCOM is very excited by this new partnership.”

Aaron Barnes, NTSCOM CEO:

“We are thrilled to partner with Dubber as their solutions are a natural fit into our current offerings and are immediately available from our network. We have already commenced deploying Dubber services into major enterprise accounts such as TD SYNNEX and Konica Minolta.

While compliance recording and analytics are integral to furthering our customers’ experience, we’re equally excited about the opportunity to address the need for automated workflows and productivity based insights on Dubber. Adoption of the Dubber platform illustrates NTSCOM’s commitment to delivering the best-in-industry solutions to enhance our customer experiences.”

About NTSCOM:

NTSCOM was established in 1988, and now with over 200+ employees nationally and the #1 MSP for Nuwave’s iPILOT, we are here to help enhance and contribute to the growth of the tech world in the best way possible. NTSCOM provides strategic consulting technology services and managed services to commercial, not-for-profit, and government organizations. Our risk mitigation and disaster recovery processes can mobilize the right people, with the right skills, to ensure organizations obtain long-term success with their technology goals.

As a Microsoft Operator Connect partner, NTSCOM has over 20 years of experience in the carrier industry. Together with iPILOT, NTSCOM automates both Direct Routing and Operator Connect capabilities for carrier-hosted session boarder controllers (SBCs), on-premises SIP trunks, or bring-your-own SBCs, carriers, and operators.

NTSCom is a Global telecom solutions provider, together with its subsidiaries and partners operate as an Integrated Communications Service Provider. NTSCom provides a range of communications services for business telecom channels.

NTSCom’s services include Local and Long distance, Toll-Free, SMS / MMS, Voice, Internet access, Broadband and our first in class provisioning tool, iPilot.

NTSCom is headquartered in Las Vegas, services are delivered across the United States, Western Europe, and Southeast Asia via our vast cloud network. In addition, we offer termination and origination, International Termination, local and long-distance voice telephone services.

About Dubber:

For more information, please contact:

Dubber Global Investors & Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

NTSCOM Investors & Media
Ashley Donahue
SVP of Business Development and Marketing
+1 725 228 9765

For more information, please visit NTSCOM at www.allipilot.com

julie.niesen@dubber.net | 06 Dec 2022

Dubber Launches on NUWAVE’s iPILOT Platform for Global Integration with Microsoft Teams

News and announcements Press Release

Melbourne, Australia, London, UK, Dallas, USA – 26 July 2022 — Dubber Corporation Limited (ASX: DUB) (Dubber) announced that it has signed a Foundation Partner agreement with Nuwave Communications, Inc. (NUWAVE). NUWAVE, based in Las Vegas, Nevada, is one of the fastest growing providers of Microsoft voice services in North America and a key player in the Microsoft Operator Connect calling program.

Dubber Unified Conversational Recording (UCR) and voice data services are now integrated into iPILOT and available to all NUWAVE clients from August 1.

Microsoft Teams has more than 270 million monthly active users, making it the world’s fastest growing and most popular business communication suite. NUWAVE is a global communications and cloud platform as a service provider with a focus on simplification, automation, and innovation. They continue to provide many industry-first solutions which facilitate customer cloud communication adoption.

Steve McGovern, Dubber CEO: “NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services. They attack and remove complexity at every level, making it simple and easy for service providers and enterprises through iPILOT to quickly get the most out of their Microsoft Teams environments. They are an ideal partner for Dubber as we both work to enhance customer value and revenue for service providers in their Teams deployments.”

“We are seeing continued momentum for our Foundation Partner model in which Dubber’s unified conversational recording platform is embedded as standard, providing immediate and accretive revenue to both ourselves and our partners.”

Mark Bunnell, NUWAVE COO: “We are excited to be partnering with Dubber. Dubber’s unique scalability fits perfectly with our view of what cloud voice users, enterprises and service providers are demanding. By integrating Dubber into iPILOT, we’re able to build on our iPILOT platform and provide service providers with extremely valuable, margin enhancing services that in return will help their customers extract even more value from their voice and video calls.”

As a Foundation Partner, NUWAVE will provide partners and customers with the option to instantly provision access via iPILOT to Dubber’s industry-leading conversational recording capabilities as an entry level solution at no cost to NUWAVE customers and partners.

NUWAVE and its partners can then choose to work with Dubber to introduce customers to richer and more comprehensive conversational recording and AI solutions to address a broad range of business needs by unlocking valuable information and insights from conversations across their voice and video calls.

Dubber supports differentiation and revenue opportunities for service providers that continue to scale their voice services to enterprise, SME and government customers on Microsoft Teams. Dubber’s Unified Recording and Conversational Data and AI services enable compliance, training, customer service, dispute resolution and remote workforce enablement without the requirement for hardware or capital expenditure.

As a unique platform provider and carrier in Microsoft’s Operator Connect Accelerator Program, NUWAVE has developed a powerful provisioning and “lifecycle” management cloud based platform for Microsoft voice users called iPILOT. The iPILOT platform allows carriers, cloud service providers and enterprise organizations to quickly and easily deploy Microsoft Teams Voice services including rapid migration, provisioning, capacity management, support, integration and analytics. It automates for both Direct Routing and Operator Connect capabilities while also providing support for carrier hosted SBCs (session border controllers), on-premises SIP trunks, and “bring your own Network” for carriers and operators.

About NUWAVE:

NUWAVE is a global communications and cloud platform as a service provider with a focus on simplification and innovation which continues to provide many industry-first solutions which facilitate customer cloud communication adoption. NUWAVE’s iPILOT platform enables automation, provisioning, and analytics for cloud communications, and helps to improve upon the UC voice management experience. NUWAVE’s iPILOT™ and SYNTHESIS™ platforms together can provide Carriers, CSPs or SIs with a turnkey, globally scalable solution to offer an industry leading Cloud Phone BYOC program for their partners and customers. To learn more about iPILOT™, SYNTHESIS™ and NUWAVE, please visit www.NUWAVE.com or www.iPilot.io.

About Dubber:

Dubber enables service providers to unlock the potential of the network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue. Listed on the ASX, Dubber is the clear market leader in conversational intelligence and unified conversational recording – embedded at the heart of over 170 service provider networks and services and used daily by over 500,000 subscribers worldwide.

For more information, please contact:

Investors:
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

Media & Investors
Tanya Thomas
tanya.thomas@dubber.net
+61 (0) 474 470 405

USA Media
Lauren McNamara
lauren@guyergroup.com
+1 914.610.0221

EMEA Media
Annabel Clementson
annabel@wearetfd.com
+44 7951 786435

chloe.sawle@dubber.net | 25 Jul 2022

72% of businesses lack clear hybrid work strategy according to the 2022 Future of Work Study

case study Press Release

DALLAS and Melbourne, Australia – March 1, 2022 — AT&T* and Dubber Corporation Limited (ASX: DUB) (Dubber) today announced the results of primary market research gauging executive and employee attitudes to COVID-driven hybrid working.

The State of the Industry: Future of Work survey was created to gain insights from senior executives regarding current and future work models, challenges posed under new working models, and technology accelerants to aid change in the way that businesses conduct work out to 2024.

The research shows hybrid work – a mixture of onsite and remote work – will become the standard operating model across industries by 2024. Striking results included:

Hybrid work the default by 2024, half of work performed offsite: 81% believe hybrid work will be the foremost working model by 2024, with 56% of work done offsite
Vast majority of businesses lack a detailed hybrid work strategy: 72% lack a detailed strategy and 76% don’t have the right key performance indicators (KPIs) to support hybrid working models
Tension between what employees want and what organizations prefer: 86% believe their employees prefer a hybrid work model but 64% believe their organization prefers an on-premise work model
100% of respondents believe a hybrid work model will help attract young talent

2021 was identified as a redefining year in how companies conducted business with just 24% of respondents’ employees working onsite. Before COVID-19, these non-traditional work models were more likely to be viewed as employee perks.

Lack of workplace innovation, insufficient oversight, and cultural shifts were identified as three barriers to successful hybrid work, but participants believed they were not insurmountable. With investment in strategy, building culture remotely, and the application of technology – specifically AI – in critical business use-cases, firms can transition to a successful hybrid-first work environment.

The top challenges to effective hybrid work identified by CXOs include: maintaining employee oversight, losing institutional/tribal knowledge, and sustaining company culture – all traditionally highly associated with in-person work. Mass adoption of new work models has shown to be partially effective, with 79% of firms believing that employees have been productive, although not without resulting challenges, with only 45% confident in employee innovation throughout the period.

Artificial Intelligence and Machine Learning (AI/ML) were identified as the top transformative technologies in the survey, with their intrinsic value identified specifically in the areas of employee training, intelligent enterprise search and learning, and conversational help.

The research shows that while employee productivity is maturing, with high analytics adoption, other areas like revenue leakage and employee retention require further investment. A need for deeper analytics and insights – driven by AI – into both the customer and employee can be accomplished by mining and transforming data from remote conversations and interactions – to build new models of operation in targeted business functions.

Alicia Dietsch, Senior Vice President, AT&T Business Marketing: “There’s been a non-reversible shift in the way business is done thanks to the constraints of COVID-19. It’s clear that a successful talent program now requires a hybrid work policy, but that policy needs to be supported by a strategic tech-first cultural reset, to ensure business growth and competition. Firms need to ask themselves if they have the in-house expertise to achieve this, or whether it’s now time to go beyond a partner in remote infrastructure rollout to a partner in tech-first remote business strategy.”

Steve McGovern, CEO, Dubber: “We’ve taken the first steps into a ‘work from anywhere’ world. Removing employees from the workplace was necessary but creating distance wasn’t.”

“Our technology is served directly from AT&T’s networks as part of an AT&T service enabling organizations to capture every conversation and turn them into data and seamlessly share insights as desired. Knowing and understanding how employees are performing and, indeed, their general welfare can have significant impacts on how businesses manage this hybrid workplace environment. This can be achieved via immediate customer insight including, for example, real-time sentiment analytics. AI makes it possible to mine this vast treasure trove of information.”

“Businesses moved with urgency to distance employees. Now they need to do the same when it comes to deploying the tools needed to overcome distance. Closing the gap between a business and their customers and employees should be a priority for every executive and, it’s available directly from the AT&T service.”

Gaurav Pant, Co-Founder/Chief Insights Officer, Incisiv: “COVID-19 has been the single most transformative event in shaping the future of work. Attitudes towards working models have dramatically transformed over the last 24 months, and the “hybrid” working model will soon become default. Firms needs to upgrade their employee technology stack and undergo a cultural reset to prepare for this new normal.”

Research Highlights & Background: Hybrid Work = The New Way to Work

The Future of Work study highlighted that while many firms responded to a shift in working models as needed, this largely resulted in “band-aid” solutions to enabling hybrid work, with the majority lacking a detailed strategy to support it. The resulting length of time working remotely is now driving a cultural and technology reset in business – to which AI and ML will be critical in delivering advanced functionality to drive innovation and collaboration.

Additional research highlights include:

Hybrid work to advance diversity: 91% believe a hybrid work model will improve workforce diversity.
Cultural shift required: 58% believe they don’t have the culture to sustain a hybrid work model.
Hybrid working is impacting innovation and collaboration: 79% believe hybrid working is effective in driving productivity, but 45% feel it does not support innovation and 54% see it impacting collaboration.
Conversational help: 71% believe that AI and ML in conversational help will have an important business impact.
AI & ML in conversational insights is transforming work: With the tech having a high impact on Employee Productivity, Customer Intelligence, Attracting New Talent, Revenue Leakage, Call Center Intelligence, and Retaining Talent.

The Future of Work study from Incisiv was conducted on behalf of AT&T and Dubber Corporation Limited (ASX: DUB) (Dubber), between October 2021 – November 2021. The survey comprised 303 US-based respondents, 87% above Director level, across five key industries, with 1M+ employees represented, and 34% with companies over $1B in revenue.

About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.

About Dubber

Dubber is unlocking the potential of voice data from any call or conversation directly from the network. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer recording from virtually any source – turning them into AI-enriched insights for compliance, revenue, customer and people intelligence. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry. Its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

For AT&T:
Andrea Huguely
+1 (972) 207-8630
Andrea.Huguely@att.com

For Dubber:

Investors
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

julie.niesen@dubber.net | 01 Mar 2022

Dubber Expands Microsoft Teams Capabilities with Video Capture and Advanced Recording Controls

Press Release

Barcelona, Spain (Mobile World Congress) and Melbourne, Australia – 1 March 2022 — Dubber Corporation Limited (ASX: DUB) (Dubber), the world leader in Unified Conversational Recording and conversational intelligence, today announced the ability to capture video recordings and perform advanced recording controls on Microsoft Teams.

Dubber video recording for MS Teams delivers certainty of recording on a single platform, real-time search, keyword analytics, and AI-enriched insights. The most advanced recording controls for Microsoft Teams give users greater flexibility and control when recording voice or video calls. The features include the ability to pause and resume recordings, record on-demand or selectively manage which types of calls or meetings are recorded.

James Slaney, COO, Dubber: “Businesses increasingly recognise default and basic recording solutions fail to meet their enterprise-grade requirements for security, compliance and data sovereignty. No other company offers the completeness, scalability and robustness of Dubber’s unified call recording and conversational intelligence capability as a Microsoft Teams certified service.

“Capturing video recordings adds critical context to knowing what was said, particularly as video has become a primary communications medium for every business driven by hybrid work.

“For example, every customer presentation captured, attached and connected to a CRM significantly improves revenue forecasting, sales coaching, training and more. For compliance intelligence, capturing video completes the requirement to know your customer and employees. The release of advanced recording controls provides flexibility and practical control for administrators and end-users to select the types of calls that are recorded and additionally to record on-demand or pause and resume recording.

“We are addressing the critical need for any service provider or reseller of Microsoft Teams to differentiate, drive revenue and increase retention,” added Slaney.

Feature release details:

Video call recording: Capture and unify all your video calls, meetings and voice recording on Microsoft Teams in Dubber’s infinitely scalable Voice Intelligence Cloud. Affordable and flexible plan options start as low as $39.95 (USD) per user/month, with 100GB of storage included.
AI-powered video: Enrich video recordings with AI to unlock best of breed Dubber AI capabilities such as intelligent keyword search, transcriptions, analytics, sentiment plus tone analysis and real-time notification and alerts.
Pause-resume: Users can effectively pause and resume voice and video calls on mobile and desktop. When initiated, it results in the same consistent experience across the native app as well as calls using Dual-Tone Multi-Frequency codes (DTMF).
On-demand: Once configured, when a call/meeting begins, it gets recorded only when the user presses the “record” button in Dubber’s app.
Selective recording: Allows Administrator users to select which type of calls/meetings are recorded. The following call types will be supported at launch, including the ability to record all call types.
- Record external parties (determined by users’ tenancy) only
- Record meetings only
- Record PSTN only

Dubber is experiencing significant demand from Service and Solutions Providers looking to differentiate their Microsoft Teams Operator Connect offerings. A report by the Cavell Group highlighted that as the traditional service provider model transforms it is vital for providers to find new revenue streams, services, and solutions to offer to end customers.

Relevant resources:

Ready to unlock the power of conversational intelligence on Microsoft Teams? Head to Microsoft AppSource for an update to get all the latest Dubber control features.
Dubber on Microsoft Team datasheet
Learn more about Dubber on Microsoft Teams

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer conversational recording from virtually any source – turning them into AI-enriched insights for compliance, revenue, customer and people intelligence. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry. Its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

European/Mobile World Congress Media
Annabel Clementson
annabel@wearetfd.com
+44 7951 786435

A/NZ Investors
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

A/NZ Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

julie.niesen@dubber.net | 28 Feb 2022

Dubber announces cloud PCI compliance solution for Amazon Connect – Dubber PCI Comply

Press Release

Barcelona, Spain (Mobile World Congress) and Melbourne, Australia – 1 March 2022 — Dubber Corporation Limited (ASX: DUB) (Dubber) a leading global solution provider of Unified Call Recording & conversational intelligence today launched Dubber PCI Comply for Amazon Connect. Dubber PCI Comply offers any business seeking to process credit card information a cost-effective and easy to deploy cloud-native solution to achieve efficient PCI DSS compliance for any communication modality on Amazon Connect, including contact centre, voice, IVR, and chat.

James Slaney: COO, Dubber: “Dubber’s aim is to deliver products that focus on speed of delivery and scale of the cloud. With the release of ‘Dubber PCI Comply for Amazon Connect,’ we’ve focussed on the key aspects and benefits of Amazon Connect for Service Providers, Enterprises and Contact Centres. Like Amazon Connect, Dubber PCI Comply for Amazon Connect is driven by our innovative and simple API integration, providing the ability to deploy PCI compliance across an organisation immediately.

“Service providers, Amazon and contact centre solution providers, can now deliver highly differentiated PCI-compliant payments solutions globally. Backed by Dubber’s proven cloud technology, support and carrier grade reliability, Dubber PCI Comply scales to address the needs of the smallest, or largest, call centre environments.

“With continued innovations like Dubber PCI Comply for Amazon Connect, we continue to innovate, delivering ever increasing opportunities for our partners – from service providers, contact centre solution providers and Amazon itself – to differentiate, increase revenue and drive retention. Inline with this, Dubber is continuing the innovation into PCI Comply, by expanding the supported platforms utilised by our Service Provider partners that have similar scale and integration abilities to Amazon Connect.”

Dubber PCI Comply for Amazon Connect masks the contact centre environment during transactions, including agents, enabling Payment Card Industry Data Security Standard (PCI DSS) obligations and requirements to be met. Served entirely from Amazon Web Services (AWS), Dubber PCI Comply can be used by any sized organisation globally and integrates with all payment providers.

Slaney added: “PCI DSS compliance isn’t satisfied because of the deployment of Amazon Connect alone. It is the instant Dubber PCI Comply is deployed. The moment you start processing credit card transactions, you need PCI Comply. Dubber PCI Comply eliminates the need for, or the possibility that, agents see or enter credit card data. We believe our innovative approach such as via Amazon Connect is the best and most secure way of ensuring PCI compliance.

“Too many businesses rely on pause and resume technologies as a method of preventing card payment data from being stored. However, pause and resume does not satisfy PCI DSS compliance and carries significant risk. Dubber PCI Comply prevents the transmission and storage of any card data for Amazon Connect customers eliminating PCI DSS risk and removing the burden of storing sensitive customer payment data while enabling best in class customer and agent experience.”

Amazon Connect supports over 10 million contact centre interactions a day and is one of AWS’s fastest-growing services.

How Dubber PCI Comply works:

Dubber PCI Comply for Amazon Connect for the end customer enables certified security and PCI-DSS compliant payments via voice calls, chat, and cloud-based communications platforms.

The customer wishes to make a payment using a credit or debit card, and the agent asks them to type in their payment card details leveraging DTMF (Dual Tone Multi Frequency) codes using their telephone keypad. If the customer cannot use their telephony keypad, the solution can capture the payment information by voice using speech recognition technology while still maintaining PCI compliance.
The agent remains engaged with the customers and the conversation, focusing on providing an excellent customer experience. As the customer enters their card details, the agent sees asterisks in real-time on the user interface.
The card information is captured within the Dubber PCI Comply solution before passing it onto the Payment Service Provider (PSP). The agent is notified once payment has been approved or rejected.
Without any payment card data to protect, businesses obligations to comply with PCI DSS are eliminated, risk reduced, without disruption to business workflows.
Dubber PCI Comply works with voice, IVR & chat
Available on the AWS Marketplace, prices start from £8.95 per user/month for PCI Comply for Connect and £11.49 per user/month for PCI Comply for Connect Plus.

Check out Dubber on the AWS marketplace listing.

About Dubber:

European/Mobile World Congress Media
Annabel Clementson
annabel@wearetfd.com
+44 7951 786435

A/NZ Investors
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

A/NZ Media
Terry Alberstein
terry@navigatecommunication.com.au
+61 (0) 458 484 921

julie.niesen@dubber.net | 28 Feb 2022

Press Release

Dubber and Alianza Collaborate to Elevate Cloud Communications for CSPs Worldwide

ZIRO first to market with Dubber AI for Every User via Microsoft Teams

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