News and announcements

As part of Bytes’ Azure Marketplace expansion, Dubber is proud to join the Bytes Marketplace Hub as a flagship vendor. This partnership enables Bytes resellers to deliver advanced compliance, productivity, and customer experience capabilities to their clients, powered by Dubber’s AI-driven voice recording and intelligence solution.

Key Benefits for Customers: 

Compliance & Security 

• Dubber provides secure, compliant call and video recording across platforms like Microsoft Teams, Zoom, and Webex. 
• Certified for major standards (GDPR, HIPAA, PCI DSS, MiFID II), making it ideal for regulated industries such as finance, healthcare, and government. 

AI-Powered Insights 

• Transforms conversations into actionable intelligence using patented AI (Dubber Moments). 
• Features include sentiment analysis, topic detection, and trend monitoring to improve decision-making and customer experience. 

Enhanced Customer Experience 

• Enables personalisation at scale by analysing real customer interactions. 
• Helps identify pain points and preferences, leading to faster resolutions and improved satisfaction. 

Productivity & Sales Performance 

• Tracks sales conversations, highlights missed opportunities, and identifies successful behaviours. 
• Supports coaching and training with real-time insights, boosting conversion rates and revenue. 

Employee Well-being & ESG 

• Detects abusive or harmful language in real time, helping HR teams protect staff and maintain a safe work environment. 
• Aligns with ESG goals by promoting respectful interactions. 

Scalability & Flexibility 

• Native cloud architecture offers unlimited scalability, rapid deployment, and no hardware requirements. 
• SaaS pricing model with pay-as-you-go options for businesses of all sizes. 

Integration & Ease of Use 

• Seamlessly integrates with major UC platforms and CRMs. 
• Available through Azure Marketplace, simplifying procurement for customers 

“Our partnership with Dubber reinforces our commitment to bringing innovative solutions to our customer,” said Nathan Miller, Microsoft Program Manager at Bytes. “By combining Dubber’s industry-leading technology with our Microsoft expertise, we’re unlocking new opportunities for partners to drive value and growth.” 

Giles Wake, VP Sales, EMEA at Dubber, added: 

“We are thrilled to partner with Bytes, a renowned leader in the Microsoft ecosystem. By combining our AI-driven voice intelligence solutions with Bytes’ extensive channel expertise, we are empowering resellers to unlock new levels of compliance, productivity, and customer satisfaction. This partnership is a testament to our commitment to driving innovation and growth within the reseller community, and we look forward to the incredible opportunities it will bring.” 

Together, Dubber and Bytes are helping partners deliver intelligent, value-driven solutions that transform how customers capture and use voice data. 

For more information, see the full announcement or reach out at contactus@dubber.net 

About Bytes 

Bytes is a leading provider of cloud solutions, helping organisations unlock the full potential of digital transformation through innovative technology and expert support. 

About Dubber 

Dubber is a global leader in conversation intelligence and unified call recording, offering innovative, cloud-native solutions that transform voice data into actionable insights. Over the years Dubber has expanded its reach through partnerships with major communication service providers and enterprises worldwide. Its proprietary AI-driven platform captures, stores, and analyses conversations, delivering unparalleled value through enhanced compliance, customer experience, and business intelligence. Today, Dubber continues to innovate, empowering organisations to unlock the potential of their voice data and drive transformative outcomes across industries. 

The Dubber Team has been busy attending partner events, and the same feedback is coming from across our global teams: enterprises are ready to find the value in their business conversations.  

Across financial services, retail, healthcare, insurance, and other key industries, leaders are asking how they can capture, understand, and act on the interactions that drive their business. Many enterprises may see voice recording for compliance or record-keeping, but they’re now discovering that Dubber adds this and more. We transform voice data into actionable intelligence that is rich with insights about customers, performance, and opportunity. 

Sales leaders can refine selling strategies and coach teams from top performing calls. Customer service and contact centres can identify opportunities or patterns before they escalate. Risk and compliance teams can trust that every conversation is secure and easily accessible for audits. Product and marketing teams can gain direct feedback from customer interactions for more efficient innovation and stronger messaging. 

Dubber integrates natively with leading communication and collaboration platforms enterprises already use, such as Microsoft Teams, Cisco platforms and Zoom, delivering enterprise-grade intelligence without adding complexity or hardware. Our flexible deployments and deep integrations make it easy to embed conversation intelligence into existing workflows without disruption. The simplicity and scalability of Dubber is why our current enterprise customers trust us to record and analyse their conversations, turning them into valuable business intelligence. This intelligence is strengthening customer engagement, team performance, dispute resolution, compliance, and so much more.  

We have been having great conversations with enterprise teams exploring how Dubber provides clear and immediate value across a range of markets. Enterprises are seeing how we help organisations improve customer experiences and give leaders the data they need to make strategic, growth-focused decisions. 

To learn more or for information on industry-specific benefits and outcomes, email us at contactus@dubber.net 

Microsoft has taken another major step in modernizing how organizations engage with customers by bringing together communications and contact center capabilities in a more unified, scalable way.  

With the announcement of Teams Phone extensibility for Dynamics 365 Contact Center, businesses can now deliver seamless, high-quality customer experiences using the same platform they rely on internally. 

Traditionally, contact centers (CCaaS) and internal business communications (UCaaS) have been kept separate, powered by different technologies and managed by different teams. This could mean inefficiencies, extra infrastructure, integration issues, and missed opportunities to capture voice insights across conversations. With Microsoft’s latest announcement, the entire organization, from back office to frontline representatives, can operate on a single, unified, and cloud-native platform. 

What This Means for Dubber, Our Partners, and Customers 

We’ve always believed that every conversation holds hidden value and now, with the convergence of UCaaS and CCaaS inside Microsoft’s ecosystem, it becomes even more accessible. As a trusted Microsoft partner and leading platform for voice intelligence, we’re positioned to help customers find that value across every part of their business, with smarter compliance, seamless user experiences, and powerful insights from every conversation. 

With Teams Phone extensibility for Dynamics 365 Contact Center now available, businesses can use Dubber to record and analyse conversations from both contact center agents and internal Teams users. It’s fully compliant, works natively with Microsoft Teams, and supports all telephony models including Calling Plans, Direct Routing and Operator Connect.  

Additionally, Dubber is immediately available in the Microsoft Commercial Marketplace, making it easier than ever to deploy and scale our solution. Customers can also leverage their Microsoft Azure Consumption Commitment (MACC) to purchase Dubber licenses, simplifying procurement and maximising the value of their existing Microsoft investments for advanced voice intelligence.  

To learn more or for any questions, email us at contactus@dubber.net.  

Read the full article from Microsoft: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/09/03/teams-phone-extensibility-for-dynamics-365-contact-center-generally-available/ 

Last week, sellers across the channel joined NUWAVE Communications and Dubber for a webinar focused on finding new revenue streams and delivering greater customer value through powerful voice intelligence.  As trusted innovators in cloud communications and voice data intelligence, NUWAVE and Dubber are reshaping how partners sell, differentiate, and grow in an increasingly competitive UC market.  

During the session, Adrian Di Pietrantonio, Co-Founder & EVP, Global Strategy & Growth at Dubber, and Travis Burris, Vice President of Global Channels and Alliances at NUWAVE Communications, shared how our partnership is delivering high-value, ready-to-sell solutions that capture and analyze conversations across platforms like Teams, Webex, and Zoom. Dubber’s voice intelligence is fully integrated across these multi-UC platforms and can be easily provisioned via NUWAVE’s iPILOT, ensuring seamless, efficient deployment for partners. 

By turning voice into structured, compliant, AI-enriched data, sellers now have a way to offer customers something different: actionable insights, automated compliance, and real business intelligence embedded directly into the platforms they’re already using.  

When partners are empowered and equipped with these capabilities, they can find new revenue streams with minimal complexity through intuitive, ready-to-deploy solutions that solve real business problems and drive increased customer engagement and growth. 

This is how data becomes demand.  

If you’d like a copy of the full webinar recording or want to explore how to activate Dubber through NUWAVE’s iPILOT plaform, contact us here.

Dubber is excited to be sponsoring WebexOne 2025! As a proud Cisco partner and the leading platform for Voice Intelligence, join us at Booth B11 where we will be showcasing how together Dubber and Webex are working to bring even more AI-powered capabilities to Webex Calling.   

How Dubber and Webex Calling Work Together

With over 16 million users worldwide, Webex Calling is transforming how businesses communicate, and Dubber is supporting this.  

Dubber is embedded into Webex Calling and once enabled, every spoken word is automatically analysed, structured, and made accessible in ways that create real and immediate business value: 

• Real-time transcription and sentiment analysis 
• Automated compliance for regulated industries 
• Coaching and performance insights for contact centres 
• Customer experience trends and dispute resolution  
• Zero infrastructure, Dubber is native to Webex 

With a powerful, secure and compliant platform, we guarantee that your conversations are captured, retained, and auditable with region-specific policies, access controls, and security. Our intelligence works effortlessly in the background, allowing your business to focus on growth and customer experience by revealing the patterns, emotions, and risks within every interaction.  

Built into Webex with zero infrastructure required, Dubber is provisioned directly from Control Hub, activated per user or group, and instantly begins capturing and analysing conversations across your Webex Calling environment.  

Whether your focus is sales intelligence, customer intelligence, or employee performance, we are helping businesses find more value in voice.  

Let us show you how!

Visit us at WebexOne 2025 at Booth B11 from 29 September-1 October.  

See a demo, explore what’s coming next, and talk to our team about how Dubber can start delivering immediate value.

Want to book in time with the team? Email us at cisco@dubber.net

In a recent episode of The AI Edge Podcast, Michael Weeding, Global Director of Product at Dubber, sat down with Tony Spelde, CTO of Microsoft’s Asia Digital Natives Team, to discuss how together we’re redefining the future of voice and conversation data with powerful and responsible AI. 

Dubber’s AI-powered Moments technology is revolutionising the way businesses find value in everyday interactions. Unlike traditional solutions that focus on productivity metrics, Michael explains how our technology focuses on capturing and analysing key moments within conversations. Businesses gain more than just data, they capture real-time insights from voice, chat, and messaging conversations across platforms like Microsoft Teams to drive improvements in sales, customer experiences, and employee wellbeing.  

The conversation also discusses our partnerships with Microsoft Teams and Azure, and how responsible AI principles are built into our technology, ensuring the insights businesses rely on are traceable, actionable, and compliant with evolving regulations.

Looking ahead, Michael shares Dubber’s vision of scaling the solution and expanding our integrations with platforms such as Microsoft Copilot to support more businesses extracting meaningful insights. 

Listen to the full conversation:

This week at Dubber, we reached an exciting milestone worth celebrating. 

Over the past year, the number of calls processed on Dubber’s global AI platform has more than doubled. This growth is a reflection of the increasing trust our Partners and their customers around the world have in our solutions.

At the heart of this achievement is something simple but powerful: helping real people, not bots, deliver better service. Every day, our Sales & Customer Experience Insights are enabling and empowering frontline teams to understand their customers more deeply, respond with empathy, and build stronger connections that drive loyalty and business performance.

For us, this milestone isn’t just about scale, it’s about impact. Doubling call processing means doubling the opportunities to improve conversations, strengthen relationships, and transform the way businesses serve their customers.

And we’re only just getting started. With our talented AI Product team driving new capabilities set to roll out soon, our entire team is focused on accelerating this impact even further, giving businesses smarter tools, deeper insights, and the confidence to put people at the centre of every interaction.

A huge thank you to our customers, partners, and team who made this possible. Here’s to doubling down on the future of conversation intelligence.

For any questions or more information about Dubber’s AI platform, connect with us here contactus@dubber.net

Dubber is changing the way businesses accept payments by turning voice communications into secure and trusted payment channels that customers can rely on. 

As eCommerce and digital checkouts advance, traditional phone payments can be inefficient, insecure, or non-compliant in many organisations. By enabling compliant and real-time transactions within conversations, Dubber turns voice into a trusted, intelligent payment channel across networks, platforms, and regions. 

The Problem with Traditional Phone Payments

• Manual processes expose sensitive card details to risk
• IVRs and redirects frustrate customers and slow transactions
• Compliance (like PCI DSS) becomes expensive and complex
• Payment data is siloed from business systems

The Dubber Solution 

Dubber Payments empowers businesses to accept payments directly within live conversations, on calls, video meetings, and across telecommunication networks. It’s a fully PCI-compliant solution that works across platforms like Microsoft Teams and Webex Calling, without exposing sensitive payment information to agents or internal systems. 

We offer three secure and compliant payment methods:

• Agent Pay: Collect payment details during calls without interrupting the conversation or putting customers on hold, using a safe and automated process. 

• Pay-By-Link: Send customers a payment link via SMS, email, or directly on a webchat session, with extra protection through customer security authentication.  

• IVR (Interactive Voice Response) Assist: Integrates with existing IVR platforms to capture and protect payment card data entering the business environment, using the same secure integration with the payment service provider as the agent pay service. It works in touch tone and speech enabled modes, without the need to switch vendors or go through costly system changes.

To further protect sensitive data, Dubber’s AI-powered redaction technology automatically removes payment details (such as card numbers, CVVs, and personally identifiable information) from call recordings and transcripts for increased privacy and compliance.

Whether businesses are handling payments in contact centers, on-site or with remote teams, Dubber Payments improves transaction efficiency and builds greater customer trust.

If you have any questions or would like to learn more about Dubbers Payments, connect with us at contactus@dubber.net.

Please note that Dubber Payments is currently only available in the UK.

Dubber Moments, powered by advanced and patented AI, transforms every conversation into immediate and actionable insights that help teams perform at their best. Whether you’re leading people, making sales, or supporting customers, Dubber turns voice data into valuable intelligence that drives organisation-wide growth and success. 

Here’s how three different roles are using Dubber Moments: 

1. Chief People Officer: Protect Employees and Customers

As ESG policies shape corporate responsibility, companies are focusing on employee wellbeing and respectful customer interactions. With Dubber, they can automatically detect abusive or harmful language in real-time. This empowers HR and People teams to respond to incidents quickly, support employees effectively, and build a culture of safety and accountability, all while meeting compliance requirements. 

Dubber Moment: Abuse

2. Chief Revenue Officer: Improve Sales Performance

Sales leaders have a clear need to invest in initiatives that improve the effectiveness and efficiency of their teams in reaching sales goals and targets. Dubber helps them understand what closes deals and where opportunities are being lost, giving them the clarity to act with confidence. By identifying the key moments, phrases, and behaviours that lead to a successful close across every sales rep and call, leaders can replicate best strategies, improve training and coaching, measure performance, and increase conversion rates and revenue.

Dubber Moment: Sales Close

3. Head of Customer Service: Easily Resolve Complaints 

Effectively capturing and addressing complaints heard by customer service teams is important for delivering exceptional service that protects brand reputation and customer loyalty. Dubber automatically identifies and categorises complaint topics and trends across every call, providing real-time insight into challenges customers face. This gives teams the ability to resolve complaints faster and reduce back-up, but also to find underlying product or service issues. By acting on these insights, businesses can improve their offerings and strengthen the overall customer experience to build lasting relationships.

Dubber Moment: Complaints

Have questions or want to see Dubber Moments in action? Get in touch with us here: contactus@dubber.net. 

Cisco’s Webex Calling already offers a secure, reliable, and scalable platform for businesses to connect. However, when paired with Dubber, it becomes a powerful tool to generate and utilize actionable insights from every voice, video, and chat conversation.

Together, we’re changing how financial services (and other regulated industries) engage with clients and manage operations. Dubber’s cloud-native and scalable solution is integrated seamlessly with Cisco Webex Calling, providing an all-in-one way for organizations to capture and analyze every interaction in real-time to strengthen client interactions, meet regulatory adherence, and improve efficiencies. 

Dubber’s Value for Webex Calling Users in Financial Services 

Ensure Regulatory Compliance: Automatically capture and store all client interactions to meet critical financial regulations and simplify audits. 

Real-time Risk Mitigation: Instantly flag and action non-compliant behaviors, such as unsuitable product recommendations or misleading statements. 

Generate Revenue: Identify upselling and cross-selling opportunities during client conversations.

Strengthen Client Trust and Satisfaction: Address client concerns by understanding sentiment and key issues for a more personalized service experience. 

Want to learn how financial services can deliver exceptional value in an increasingly complex regulatory landscape?

Join our upcoming webinar on Tuesday 22nd July, 2025 to see how Cisco’s Webex Calling and Dubber are revolutionizing compliance and operations for financial services and beyond. 

Register for the webinar here

For any questions contact us here: contactus@dubber.net.