News and announcements

We are excited to announce a major new addition to Dubber’s capture capabilities: the ability to record voice recordings from Zoom Contact Centre! This enhancement is another significant step forward as we continue to grow our footprint in the Contact Centre and Conversation Intelligence market. 

This latest addition to our product suite builds on our existing integrations with Zoom Phone and Zoom Meetings, further establishing Dubber as a leader in delivering seamless, scalable, and reliable recording solutions and directly expanding our addressable market. By leveraging Dubber, contact centres can transform every conversation and interaction their agents are having into actionable intelligence – automating compliance, improving agent performance, and gaining valuable customer insights for business growth.

Other Updates

In recent months, we’ve also rolled out updated voice recording solutions for Amazon Connect and Webex Contact Centre, solidifying our position in an industry experiencing unprecedented growth. This enhancement expands Dubber’s extensive coverage, which already includes leading platforms such as Microsoft Teams, BroadSoft, Cisco Webex, and RingCentral,

The global contact centre market is thriving, with key players like Amazon Connect, Webex Contact Centre, Microsoft Dynamics 365, and Zoom Contact Centre all driving demand for intelligent voice recording solutions. Dubber is uniquely positioned to help businesses deliver unparalleled value through enhanced compliance, reduced costs, increased productivity, customer experience, and business intelligence.  

Our commitment to continuous innovation means we’re constantly advancing what Dubber can offer: delivering more powerful insights, seamless integrations, and positioning ourselves as a trusted and leading partner for businesses navigating the future of customer service. 

With our expanded capabilities and ongoing innovation, Dubber is here to help your contact centre drive transformative outcomes. 

Contact us to learn more: contactus@dubber.net

Automotive dealership success relies on providing quality vehicles and parts, along with delivering valuable customer experiences. Dubber helps dealerships prioritise exceptional service by understanding customer needs and streamlining sales processes leading to improved customer loyalty, higher conversion rates, and increased repeat business. 

Increase Sales Performance with Tailored Customer Conversations

Each conversation is an opportunity to address customer needs and move towards closing a sale. With analysis overview information and comprehensive insights of conversations like sentiment monitoring, Dubber supports dealerships in identifying key opportunities to maximise engagement and sales conversion success. 

For example, during customer inquiries, dealerships can pinpoint exact moments where a small, yet crucial, action such as confirming a specific showroom booking time or test drive, can significantly increase the likelihood of securing an appointment. And when financial constraints are preventing a sale commitment, Dubber can quickly flag this for staff to offer targeted solutions like coupons, or financing options. By revealing unseen and data-driven opportunities, dealerships create a more proactive sales process, increase showroom visits, and provide immediate value to the customer.

Address Concerns and Provide Better Service 

Addressing service queries go beyond finding the solution, but also informing customers and managing their expectations. By leveraging fact-based data, dealerships can streamline and strengthen customer interactions with consistent, proactive communication. 

With Dubber, automotive dealerships can be notified when a key gap in communication is identified during the servicing process, such as when customers are not receiving timely status updates or next steps, especially in workmanship complaints. By providing clear information of when they will be contacted again or how long a resolution will take, dealerships can improve customer confidence, satisfaction and service experience. 

By leveraging Dubber, dealerships gain a powerful tool that turns every conversation into an opportunity to improve the service experience for both the dealership, and the customer.

For questions or to learn more, contact us here: contactus@dubber.net. 

We’re excited to unveil a series of powerful updates coming to the Dubber Platform in the months ahead! These enhancements will redefine the user experience, providing deeper insights, improved analytics, and expanded AI capabilities—helping you and your customers unlock even greater value from every conversation.

What’s Changing?

By the end of this month, all customers on our AI product plans will gain access to significant upgrades in business intelligence. Whether you’re using Dubber Insights, Unified Capture + Insights, or Dubber Recording + Trends, you’ll soon experience:

• More powerful analytics across all Dubber Moments
• Enhanced business intelligence for deeper insights
• Greater confidence in data-driven decision-making

These improvements empower you to extract meaningful trends, optimise operations, and maximise the value of your captured conversations.

But That’s Just the Beginning!

In addition to advancing our out-of-the-box business intelligence capabilities, we’re rolling out enhancements across our standard AI features, including:

• Upgraded Conversation Highlights – Instantly pinpoint the most critical moments within your conversations, now with improved accuracy and detail across all AI products.
• Advanced Sentiment Analysis – Gain a more nuanced understanding of conversation sentiment, now with speaker-specific sentiment breakdowns.
• Streamlined Conversation Actions – Keep track of key action items from every discussion, ensuring nothing slips through the cracks.

More to Come for Voice Recording Customers

We’re also working on an exciting roadmap of additional enhancements for our voice recording solutions, set to launch later next quarter. Stay tuned for more details on these upcoming innovations that will further enhance the Dubber experience.

We can’t wait to show you these improvements and discuss how they can elevate the value you’re delivering to your customers—empowering them to capture, understand, and act on their most valuable conversation data like never before!

Watch this space for more updates!

Healthcare systems are under constant pressure to do more with less. Dubber’s AI-powered insights are designed to maximise efficiency and customer service operations in healthcare, for smoother care coordination and stronger patient relationships.

Drive Productivity and Operational Performance 

Amid budget cuts and growing regulatory demands, healthcare providers face challenges to deliver quality care while adhering to internal and external duty of care standards, such as HIPAA and GDPR. 

Dubber can help ease these burdens by better organising patient consultations, tracking sales activities, and providing in-depth data on patient history and preferences. By providing healthcare providers with immediate and actionable insights, we ensure compliance with regulations while enabling informed decision-making that improves care efficiency. This not only drives the performance of teams, but also leads to better patient outcomes and maximised care delivery effectiveness, for both operational success and patient satisfaction. 

Enhance Productivity of Sales Teams

Healthcare sales teams engage with vast networks, and with Dubber’s conversation intelligence this helps them sell smarter. AI-driven insights surface key signals, track objections, and refine messaging. Automated summaries, conversations actions and sentiment analysis reduce admin work. With full visibility into performance trends, teams close deals faster and more effectively.

Improve the Staff and Patient Experience 

Improving the patient experience starts with understanding their needs. Our AI tools immediate feedback on patient interactions, allowing healthcare providers to address any concerns quickly. By compliantly identifying trends in patient complaints and identifying moments of positive engagement, Dubber supports a healthcare provider delivering tailored care that builds trust and strengthens relationships with patients. Additionally, by offering insights into staff interactions and workloads, healthcare teams can better manage stress and balance responsibilities, fostering staff wellbeing and their ability to deliver compassionate, high-quality service and care.

With Dubber’s solutions, healthcare providers can optimise internal processes, whilst strengthening customer service and patient experiences. 

For questions or to learn more, contact us here: contactus@dubber.net. 

Dubber strengthens relationships between local governments and the communities they serve, by transforming everyday interactions into immediate and valuable insights. With Voice Recording and Powerful AI Insights, governments can make more informed decisions to drive continuous improvement in service quality and community satisfaction.

Efficiently Address Community Service Requests 

Local governments often manage an overwhelming volume of service requests, from pothole repairs to noise complaints to waste disposal. Tracking, analysing and addressing these requests manually can be a time consuming and error-prone process. 

Dubber offers an efficient and compliant solution for this process by transforming community conversations into actionable data. By categorising calls – such as parking violations or animal control concerns – local governments can respond quickly and prioritise services with the highest demand and community impact. Through this, governments can identify common service request trends, optimise their resource allocation, and improve service delivery responsiveness to ensure taxpayer dollars are spent where they’re wanted and needed most.

Improve Community Experience and Satisfaction

Dubber elevates community experience and satisfaction by providing valuable insights into recurring community service issues that need attention and highlighting areas where residents are most satisfied correlating them with specific services. 

By monitoring trends and complaints across departments local governments can proactively address concerns and deepen their understanding of needs, creating a more transparent relationship with their residents. This data-driven approach helps establish clear standards for managing community engagements ensuring employees receive the training and support needed to handle conversations effectively, resulting in a higher quality of customer service and stronger connections with the community.

For questions or to learn more about how Dubber is transforming the way local governments connect with their residents, contact us here: contactus@dubber.net. 

Additionally, check out our case study with Devonport City Council to explore firsthand how they’ve transformed call centre interactions and enhanced council decision-making by leveraging Dubber.

Dubber’s Compliant Conversation AI helps financial services manage challenges associated with risk management, compliance, and both client and employee experiences, with actionable insights and proactive solutions.

Strengthen Compliance in High-Risk Selling Activities 

Compliance is essential when selling high-risk products, such as new investment products or complex plans to protect both clients and the institution from significant risks.

Real-time monitoring of sales interactions helps ensure products are suited to clients’ financial goals and risk profiles, while identifying opportunities for upselling or cross-selling services that better meet clients’ evolving needs. With AI-powered, conversation AI, institutions can track non-compliant behaviours, such as misrepresentation or unsuitable product recommendations. By proactively tracking these issues and other high-risk sales activities, financial services can intervene early, provide proper disclosures, and make sure sales teams are adhering to regulatory guidelines. 

With accurate, data-backed insights, managers can review conversations and refine strategies to improve productivity of the sales team through access to more detailed customer information imported into internal business workflows. 

Better Manage Client Complaints to Drive Success 

Financial services are required to manage client complaints in a fair and transparent way, adhering to internal policies and external regulatory standards to avoid any violations and penalties. 

By analysing conversations, Dubber identifies and categorises complaints related to specific issues, such as product quality, service delays, or billing discrepancies. This streamlined and compliant process increases transparency for client success and equips employees to manage these interactions effectively by providing clear details and actionable insights into concerns. Financial services can uncover patterns and trends across these interactions to identify potential threats, such as fraud, compliance risks, or evolving customer needs, allowing for timely action and prevention before they impact the organisation. 

In financial services, the cost of non-compliance, ineffective customer service, and poor risk management can have serious financial and reputation consequences. For questions on how Dubber can deliver tailored solutions that improve the customer experience and increase lifetime value, contact us here: contactus@dubber.net

Dubber’s advanced Conversation AI is a game-changer for retail businesses looking to strengthen their business operations and generate growth. With actionable insights, we deliver real, tangible results that transform how retailers manage their in store and online interactions.

Smarter Sales and Inventory Decisions

Retailers can gain a competitive edge by tracking product requests across store networks for smarter stock management and effective marketing strategies. By analysing customer conversations, businesses can identify trends in what’s selling, what’s in demand, and where stock levels need to be adjusted. 

Dubber also identifies key upselling moments, helping teams maximise sales opportunities. By detecting customer objections and understanding the reasons behind their purchase hesitation (expectations, competitor offerings etc.), retailers can reduce post-purchase dissonance and extract valuable insights to refine their sales approach, pricing, and competitive positioning. 

Building Customer Loyalty Through Better Service

By categorising frequent complaints—such as product availability issues or technical challenges—businesses can proactively address recurring problems across all locations. Identifying shifts in customer sentiment, whether due to long wait times or product dissatisfaction, enables retailers to act swiftly, preventing lost sales and negative reviews. Additionally, recognising and reinforcing positive interactions helps replicate best service practices, ensuring a consistently high-quality experience that drives repeat business.

Supporting Employee Wellbeing for Improved Performance

When employees feel confident and well-equipped to handle customer interactions, they provide better service, leading to increased sales. Dubber helps businesses by detecting inappropriate or abusive interactions, enabling swift intervention. Your retail staff may face frequent calls from inpatient and rude customers who harass or threaten them, often without your knowledge. With Dubber’s Conversation AI, businesses can proactively identify these incidents, implement targeted support and training, foster a positive work environment, reduce employee turnover, and enhance the overall customer experience.

For questions on how we generate immediate business value for retail businesses and services, or other industries, contact us here: contactus@dubber.net

Managing a highly mobile workforce presents unique challenges such as ensuring compliance, tracking performance, and providing effective training without in-person supervision. Businesses with teams on the road, working from home or in hybrid situations need solutions that can provide immediate value, efficiently connect and manage teams, and support long-term growth. 

Staff Compliance with Internal Policies and Regulations 

Dubber automatically records and securely stores every call, providing a clear audit trail for all customer interactions. This ensures that staff comply with company policies and regulatory requirements at all times. With built-in oversight, businesses can actively monitor adherence, prevent HR issues, and enforce compliance across teams—regardless of their working location.

Streamlining Training and Performance Tracking

Call recordings and transcriptions provide actionable, valuable data, and by capturing conversations from team members in real-time, Dubber builds a compliant and centralised resource. 

Businesses with mobile workforces may struggle with the ability to monitor and assess employee contribution, as it becomes more difficult to ensure they are engaging in meaningful conversations, adhering to company policies, and delivering the expected output. 

With the Dubber platform , managers can manage the conversations of their teams and where appropriate reinforce best practices, highlight successful strategies, address areas of improvement, and monitor overall performance. 

Building a Collaborative Team Culture 

With collaboration through real-time call insights, managers can share successful sales strategies, common challenges, and key takeaways from conversations. By sharing these learnings, teams exchange knowledge and best practices can be implemented. 

Simplifying Remote User Activation and Onboarding

Dubber’s open API and seamless integrations allows managers to activate new users from anywhere, speeding up the onboarding process through a frictionless experience.  

Managing highly mobile and dispersed workforce comes with challenges, but with the right tools, it can become an opportunity for growth. Dubber is here to help. 

For questions or queries on how we can drive success for your business contact us here: contactus@dubber.net

Happy New Year, everyone! As we step into 2025, we’re energised by the opportunities ahead and the incredible momentum already building across our business.

This year, we’re starting strong with a bold initiative to reposition our market-leading AI. These updates are focused on accelerating the uptake of Dubber Insights across a broad range of segments that include Automotive, Retail, Financial Services, Construction, Healthcare and Government. With Conversation AI we’re setting a new standard for value and innovation—ensuring both our partners and customers stay ahead of the curve.

Our platform investments from the last quarter have already started delivering significant value to our customers. Key highlights include the launch of our AI self-learning feature, which customises deeper insights across all our Dubber Moments, accessible to all customers with no effort required. We also enhanced call recording capabilities for Webex Contact Centre and Zoom, alongside updates to our technology supporting MS Teams. These advancements further strengthen our competitive position in call recording and conversation AI.

We’re also thrilled to welcome a dynamic new board that shares our vision for growth and leadership. Across the organisation, there’s an undeniable buzz of excitement as we see our positive culture driving fresh energy into everything we do. From a strong start in sales to a renewed commitment to building the features within our platform that secure our market leadership, it’s clear that 2025 will be a year of impact.

To our valued partners, customers, and dedicated team members: we hope you enjoyed a well-deserved break and feel as recharged as we do. Together, we’ll achieve extraordinary results, and we can’t wait to share this journey with you.

Looking forward to an incredible 2025 with our partners and customers!

With the continued rise of hybrid and remote work, Microsoft Teams has become a cornerstone of modern business communication. With more than 320 million endpoints on Teams Meetings and 20 million on Teams Phone, Dubber’s commitment to enhancing call recording capabilities and providing comprehensive solutions remains stronger than ever. 

We have recently rolled out a series of important and enhanced updates to our Microsoft Teams call recording solution, bringing greater functionality and improved user experience. If you missed it, or if you’re looking to explore how these improvements can continue to benefit your organization, here are the key enhancements designed to optimize your compliance and data capture strategies. 

Advanced Recording Capture Controls 

Dubber’s call recording solution for Microsoft Teams offers even more flexibility with advanced recording controls. Businesses can choose exactly what they want to record, whether it’s internal calls, external calls, or meetings with clients versus colleagues. This level of granularity helps tailor solutions to specific organizational needs and gives more control in customizing recording strategies.  

Simplified Set-up for Faster Deployment 

The updates eliminate complex account setup processes, making the entire process more intuitive and efficient. This streamlined system enables partners and enterprise customers to quickly deploy Microsoft Teams call recording across multiple accounts with minimal effort. With fewer technical barriers and faster implementation, businesses can start capturing valuable conversation data without delays, for quicker access to the insights they need to drive better outcomes. 

Reliability and Scalability for Global Teams 

Dubber’s call recording solution is built for global scalability and reliability, ensuring that every call is captured, no matter where or when it occurs. Our setup ensures that there’s always a bot available to service calls, even in the busiest global environments. Whether you’re managing large meetings across time zones or scaling up during peak periods, it automatically adapts to meet your business needs – no manual intervention required. 

We remain committed to evolving our platform to ensure that our partners and customers have the tools they need to stay compliant and gain valuable insights from their conversation data.  

To hear Vish Kaimal, Dubber’s Product Lead speak more about these updates, and how they are transforming Teams Recording, watch the video here: