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AT&T Business supercharges its IP Toll-Free (IPTF) Network with Dubber Unified Call Recording (UCR) and Voice AI

AT&T Business supercharges its IP Toll-Free (IPTF) Network with Dubber Unified Call Recording (UCR) and Voice AI

Investors Product news

Dubber launches compliant Unified Call Recording and Voice AI on 3 AT&T Networks: AT&T IP Toll-Free Network, AT&T Hosted Voice Service and Cisco Webex Calling with AT&T Business in the United States

Melbourne, Australia, and Dallas, Texas – 23 Feb 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced that AT&T Inc. (NYSE:T) has deployed its leading Unified Call Recording and Voice Intelligence solutions on the AT&T Network through AT&T IP Toll-Free, AT&T Hosted Voice Service (HVS), and Cisco Webex Calling with AT&T.

The collaboration of AT&T Business and Dubber brings the power of Dubber Unified Call Recording and Voice AI to customers already on AT&T IP Toll-Free. AT&T serves more than 3 million businesses globally including many of the Fortune 500 and enterprises across financial services, retail, healthcare, insurance and manufacturing sectors. AT&T IP Toll-Free is a SIP trunking service that delivers inbound toll-free calls to business customer locations over the entire AT&T network.

As a simple and easy to deploy feature upgrade, Dubber Unified Call Recording and Voice AI can be added to existing IP Toll-Free services. Customers can easily connect voice data – including conversational content, sentiment analytics and call meta-data to big data sets, applications such as Salesforce, and more.

“AT&T Business is again bringing industry-leading innovation to customers,” said Steve McGovern, CEO, Dubber. “By eliminating the costs of legacy on-premise and application-specific call recording and then automating compliance, customer experience and call centre activity enterprises can gain an immediate reduction in capital expenditure and drive increased productivity.”

“Voice data is one of the last great untapped resources for companies,” said Rich Shaw, Vice President, Voice & Collaboration, AT&T Business. “By making data and insights from conversations more accessible, we unlock the potential to drive digital and customer experience transformation through voice. With the pandemic and acceleration of remote work, moving to network-centric and unified call recording has never been more important. Together with Dubber, we can help answer these customer needs on a global scale.”

In addition to offering Dubber Unified Call Recording and Voice Data services with AT&T IP Toll-Free, the companies also announced Dubber Unified Call Recording service availability for businesses using Cisco Webex Calling with AT&T, as well as AT&T Hosted Voice Service (HVS) available today for United States customers.

This ASX release has been approved for release to the ASX by Steve McGovern, CEO & Managing Director.

About AT&T Communications:

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.

For more information, please contact:

Investors: Simon Hinsleysimon.hinsley@dubber.net+61 (0) 401 809 653

AU & NZ Media: Terry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921

UK Media: James Taylor | The PR Network+44 (0)7796 138291james.taylor@thepr.network

US Media: Charlie Guyer, Guyer Group for Dubber+1.617.599.8830charlie@guyergroup.com

development | 22 Feb 2021
Dubber achieves compliance call recording certification for Microsoft Teams

Dubber achieves compliance call recording certification for Microsoft Teams

Investors News and announcements Press Release Product news

PRESS RELEASE

Dubber achieves compliance call recording certification for Microsoft Teams

Rigorous, in-depth third-party certification process ensures user experience meets all Microsoft-defined quality and security parameters

Melbourne, Australia, and Dallas, Texas, 2 February 2020 — Dubber today announced that it is among the first Unified Cloud Call Recording solutions to achieve compliance call recording certification for Microsoft Teams. To be certified under the Microsoft program, companies are required to submit their solutions for rigorous third-party approved testing for quality assurance, performance within the Microsoft Azure environment, interoperability and compatibility with the Teams user experience, security and compliance, marketing and customer support.

Achieving Teams Certification for the Dubber Unified Call Recording (UCR) solution means service provider partners, channel partners and enterprises are ensured of a trusted solution that has met the highest levels of testing for the Teams platform. Spanning several months of rigorous testing, Dubber’s solution met and, in many instances, exceeded the parameters of the certification process for voice, video, and screen share. As a part of the certification process, Dubber will also be included in the Microsoft AppSource Marketplace for compliance.

“Achieving Microsoft Teams Certification for Compliance is a significant first for Dubber and our partners. Successfully completing this rigorous level of testing, our service provider partners and enterprise users can be confident the Dubber platform will meet their requirements for security and compliance call recording on the Teams environment. The Teams compliance certification is especially significant for our customers in the banking, government, insurance, and financial services environments who are often under legal mandates to record and store call recordings. With Dubber, they can eliminate costly on premises and cap-ex intensive solutions and meet their obligations for Teams users in call center, branch and work-from-home environments simply, easily and with confidence,” said Adrian Di Pietrantonio, EVP, Global Platforms & Partnerships, Dubber.

Mike Ammerlaan, Director, Microsoft 365 Ecosystem at Microsoft Corp. said, “Our partners are an essential part of meeting our customers’ communication and collaboration needs with Microsoft Teams. We are pleased to have Dubber successfully complete the Teams compliance recording certification process. This can help their customers– especially in the financial services sector –stay compliant and meet their call recording obligations for calls placed in Teams.”

Background:

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, productivity and more from any endpoint. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry, its Software as a Service offering removes the need for on premise hardware, ties to specific applications or costly and limited storage.

For more information, please contact:

Investors

Simon Hinsley simon.hinsley@dubber.net +61 (0) 401 809 653

Media

Terry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921

claudia.dickinson@dubber.net | 01 Jan 2021
Dubber 2021: AGM Strategy Overview

Dubber 2021: AGM Strategy Overview

Investors

Today we had the opportunity to take Shareholders through Dubber’s strategy and why we are so excited about the opportunity ahead of us.

aleksandra.domagala@dubber.net | 29 Nov 2020
Dubber first half FY20 results

Dubber first half FY20 results

ASX Announcements Investors

We are pleased to report significant growth for the first half of the 2020 financial year. Highlights include a revenue increase of 125% to $4.5 million, a 79% increase in end user subscribers to 122 549, a contracted annualised recurring revenue of $10.66 million, and 123 service provider agreements, of which 65 are now at the billing stage. During this period we also acquired our first Cisco Webex Calling customers and are on track to be listed on the Cisco price list this month, which will allow seamless order entry within the global Cisco partner channel.

Another highlight was signing an agreement with tier 1 US carrier Sprint Corporation. While we are still in the early stages of growth, securing tier 1 global carriers and our revenue demonstrates that our global strategy is delivering high-quality income streams.

A uniquely placed global operation
We have grown our business operations significantly in preparation for future market opportunities: recruiting team members across executive, sales, and product levels. Many of these new staff members worked closely with us in previous roles with major partners, including Cisco, BroadSoft, AT&T and Telstra, and bring with them significant industry experience. We are a global operation, well positioned to enable service providers to capitalise on the valuable asset of voice data. We believe that transcription, which forms that basis of voice AI and analysis, will become an expected standard feature. We are uniquely placed to deliver this capability to service providers.

Second half FY20 outlook
We expect strong growth in the second half of the 2020 financial year. We expect several verticals to reach the revenue generation stage. Now that our platform is embedded in the Cisco order entry system, we believe this will contribute significantly to our ongoing revenue. Last month we signed an agreement with Telstra, making Dubber available to Telstra customers in Australia. We expect this to underpin similar agreements with new carriers in 2020.

aleksandra.domagala@dubber.net | 10 Mar 2020
September 2019 quarterly update

September 2019 quarterly update

ASX Announcements Investors News and announcements

Our September quarter was a period characterised by growth: with expansion across sales, and new roles filled in Australia, Europe and North America across marketing; development; compliance; and support. This enhancement of the team will be instrumental in meeting our current priorities: providing call recording and voice AI (artificial intelligence) services for the Cisco Webex Calling platform, driving growth of mobile call recording in Australia, furthering our USA expansion with tier one carriers, rolling out a global artificial intelligence initiative, and continuing to develop our global distribution and reseller network.

Our key highlights for the period:

  • Revenue increased by 6% from the previous quarter to $2.15m, up 200% on the previous corresponding period (PCP).
  • End user subscriptions increased by 23% to over 117 000, up 165% on the PCP.
  • 113 agreements were made with service providers and 52 service providers reached billing stage.
  • Contracted annualised recurring revenue at 30th September was $10.2m.
  • Cisco Webex calling launched Dubber as their recording service 31st October.

We are strongly positioned to expand on our leadership in cloud call recording and data capture in traditional unified communication networks, fixed-mobile converged networks, and UCaaS networks.

Cisco Webex Calling

Cisco Webex Calling is a multi-tenant, cloud-based alternative to an on-premise PBX, and is available as a subscription service. In preparation, we achieved ISO 27001 compliance: a globally recognised standard for information security management systems. The service is now live and will be available via the Cisco order entry system.

Mobile and ‘whole of business’ recording

Businesses are now looking beyond call recording for compliance, and seeking mobile recording services and insights on customer interactions across the whole business. We are working towards a service that will provide widespread availability across Australia. During this preparation we have completed an agreement with Schepisi Communications and have been awarded the Telstra Enterprise Mobility Carriage Partner of the Year for 2019.

Continued momentum

Dubber co-founder and CEO Steve McGovern commented on the September quarter results:

“Fundamentally, we have scaled our operations from a ‘Founder led’ company to one which is able to execute on the opportunities which are in multiple jurisdictions.

We are pleased with our momentum towards facilitating widespread uptake of the Dubber platform as a mobile or fixed mobile converged offering. The Company believes that there is significant immediate demand for these services and activation of the initiatives should see user uptake and revenues grow strongly.

Our AI programs are continuing to gain momentum with our large partners like IBM. We are seeing strong increases in the number of enterprise customers, particularly in North America, that are interested in garnering business insights. We believe that gaining access to real-time voice calls on an enterprise-wide basis will be a strong business driver for us in 2020.

Throughout the remainder of FY20 we will continue to procure additional key carrier agreements, accelerate their time to billing and add new channel and systems integrator agreements to build out the global backbone of call recording. These are the foundations of growth for the next term and we are now ready to execute on these with the team we have in place.”

aleksandra.domagala@dubber.net | 08 Nov 2019
June 2019 Quarterly Update

June 2019 Quarterly Update

ASX Announcements Investors News and announcements

Following April’s capital raise of $22m, we have utilised this investment to scale the business in order to pursue growth potential. Cash at bank as of 30th June 2019 was $19.6m, with the company fully funded to execute these opportunities. The leadership team has been expanded, and the service has now launched with Spark New Zealand and Bell Canada. Key metrics for the June quarter include:

  • Revenue increased 29% from $1.57m to $2.03m, with annual operating revenue increasing 269% from $1.5m to $5.54m
  • Telecommunications service providers at the billing stage increased to 106, from 36 in June 2018
  • Subscribers increased 222% to 94 825 over the year from 29 405, with 21 668 added in the June quarter

Commercial opportunities

Market conditions, customer and partner requirements, and the continued growth in cloud voice and data services has enabled Dubber to consolidate our position in the market. During the June quarter we have focused on scaling to capitalise on commercial opportunities and we have grown our sales team in order to procure network agreements and generate revenue across Australia, North America, and Europe. In order to support our channels, including IBM and Cisco/BroadSoft, we have increased resources to expand our reach with these organisations. Our AI development has continued with the enablement of third party integrations, including CRM systems and trading platforms, and other value added services for telecommunications service providers.

New staff

In order to strategically target growth opportunities around the world we have expanded our team, particularly in technology development, sales, account management, and application development. We have added 14 new staff members, including a director of global sales, a strategic partnership manager and a channel sales director for ANZ.

Service provider launches

In June, the Dubber service went live with Spark New Zealand on their Cloud Phone Service. Spark (formerly known as Telecom New Zealand) is one of New Zealand’s largest telecommunications and IT service providers. Shortly after the June quarter, Dubber also went live with Bell Canada, providing call recording to its Bell Total Connect Service. Bell Canada is the largest communications company in Canada. Customer subscriber numbers are expected to be reflected in the current quarter and beyond.

Continuing to build the global backbone of call recording

Dubber co-founder and CEO Steve McGovern commented on the June quarter results:

“Our service provider and technology partnership agreements represent some of the world’s largest telecommunications service providers and global technology sales channels. With a technology that is designed to meet large scale requirements, the business itself is in a position to scale to capitalise on the opportunities available to it.

“We have seen an acceleration of large enterprise customers moving quickly towards adopting AI in their operations (and thereby call recording), particularly in Australia and the USA. There have also been extensive developments in the cloud voice and collaboration markets in the last quarter that we believe will have a profound impact on the way voice and related services will be delivered to end customers.

“The Company’s short-term goals are unchanged – we will continue to procure additional key carrier agreements to build out the global backbone of call recording, to grow revenues on a quarterly basis, and to be cash flow positive on a monthly basis this calendar year end.”

aleksandra.domagala@dubber.net | 21 Aug 2019