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Capital Raising and Release of Quarterly Report
aleksandra.domagala@dubber.net | 25 Jul 2021Investors
aleksandra.domagala@dubber.net | 25 Jul 2021
Dubber Corporation Limited (ASX: DUB) (‘Dubber’ or ‘the Company’), the leading global Unified Call Recording & Voice Intelligence cloud service designed for service providers and businesses of any size, today released an update on the Company’s operating focus along with the Appendix 4C for the quarter ended 30 June 2021.
Highlights within the Quarter:
- Revenue increased by 12% ($800k) to $7.4m
- Dubber users now exceed 420,000
- ARR increased 14% ($4.8m) to $39m
- The Company has in excess of $32m cash at bank
- Dubber now a standard feature for every subscriber on Cisco Webex Calling and Cisco UCM Cloud
Growth in all key metrics – Users and ARR
During the June quarter the Company continued to experience substantial growth across all key metrics.
User numbers grew at a record rate for Dubber’s SaaS monthly subscriptions. The Company announced the launch of its Foundation Partner Program, with Cisco’s Webex Calling and UCM Cloud platforms as the first such partner. Foundation Partners will embed Dubber services within their offering as a standard and in-built feature – from which both Dubber and the partner then benefit from upgrading users to richer functionality and product offerings. Accordingly, Dubber’s subscriber numbers have significantly expanded in this program, and for reasons of both consistency and commercial sensitivity, the Company has chosen not to include these numbers at the current time. The increase in subscriber numbers, therefore, relates to standard Dubber subscriptions.
As previously indicated, the key growth metric relating to short term growth is the Company’s Annualised Recurring Revenue (‘ARR’) which has grown by $4.8m, to approximately $39m, continuing a trend established in the March quarter, a milestone period relating to comparative ARR growth on a quarter on quarter basis.
Telecommunications Networks Growth and Yield
During the quarter, the Company continued to expand its footprint of service provider networks along with increasing penetration and revenue yield from its current telecommunication and UC platform partners.
Cisco as a Foundation Partner
During the quarter, the Company announced that it significantly expanded its commercial relationship with Cisco. Dubber is now a standard feature of every subscription for Cisco’s Global cloud telephony platforms Webex Calling and UCM Cloud. An entry level service ‘Dubber Go’ is included, at no extra charge, in every subscription enabling individual users to record calls which they alone manage. Customers can then upgrade to extended features such as extended storage, transcription and AI based features or expansion to compliance-based capabilities for the entire organization. Cisco provides Dubber a monthly license fee for this capability, which enhances its offering to their end customers.
The benefits for Dubber are significant:
- An accretive revenue stream which enhances rather than competes with Dubber’s fundamental revenue models for Cisco users
- 100% attachment to the network customer base with an increased propensity to uptake additional Dubber products and service subscriptions
- Dubber has direct communication access to end customers for co-marketing as well as via Cisco and its global reseller network
- Cisco Webex calling is re-sold by many of the world’s leading telecommunications carriers, providing Dubber with further opportunities to expand its network footprint
- Inclusion in the world’s leading cloud telephony platform provides the opportunity for ‘network effect’ as both service providers and their customers seek to standardise their core infrastructure services
- The deployment will see Dubber’s user base increase exponentially
Steve McGovern, CEO, Dubber: “Dubber and Cisco share a common vision of the way that voice data will become a critical resource for all businesses and users in the future. Our joint initiatives have significant ramifications for Dubber, notably in the Company’s two areas of primary focus: growing the Company’s ARR and expanding its telecommunications network footprint. Dubber is now a core feature on an important network for many Carriers, providing the opportunity to expand the same functionality to the Carrier’s other networks. This provides opportunities for Carriers to add an important value-added service horizontally throughout their networks, and also provides a standardized experience for users.
This marks a major milestone in increasing the ubiquity of Dubber as the Unified Call Recording and voice data layer for the world’s leading telecommunication and collaboration platforms. We believe that customers worldwide will continue to prepare for, and respond to, increased regulatory and compliance obligations for their businesses in many markets and industry verticals. Embedding Dubber cloud call recording as a standard service will allow customers to meet these requirements, while providing them access to a host of advanced voice data services.”
Foundation Partner Program
The Dubber platform has been designed specifically for large scale availability across telecommunication and cloud communication networks, as opposed to legacy bespoke recording products for enterprises, which have historically been tied to on-premise equipment, capital expenditure and complex call centre environments.
The Company is actively engaged in discussions with major service providers to become Foundation Partners and, as previously disclosed, the Company expects several of its service provider partners to deploy the Dubber platform as a standard feature across their network base as “Dubber Foundation Partners.”
This will provide Dubber large scale customer reach into end user accounts for jointly upselling additional services, including extended storage, transcription, AI insights and more.
Unified Call Recording – the ‘Single Pane of Glass’
The Company has previously referenced Unified Call Recording (UCR) which defines Dubber’s unique value proposition of UCR and voice data at scale. UCR reflects how businesses and individuals work today, particularly through COVID-19 driven ‘work from home’ settings and hybrid work environments.
The Company has previously highlighted an industry trend whereby large global service providers are releasing their own network offerings in conjunction with cloud collaboration platforms like Zoom Phone, Microsoft Teams and Cisco Webex Calling. The Company is experiencing significant demand for these services, driven by its Service Provider partners, particularly in the financial services and healthcare sectors, and primarily in markets like the UK, Europe and North America, where there are immediate needs for compliance solutions across distributed workforces.
The ability to capture recordings and voice data across multiple networks, and have them managed in a single environment, the Dubber Voice Intelligence Cloud, is a compelling proposition which should underpin and accelerate the Company’s growth.
Continued Integration of Acquired Companies:
Dubber has successfully integrated the acquisitions of Speik and Calln, both of which continue to demonstrate strong ARR retention and growth. These acquisitions have not only provided outstanding development staff but have provided Dubber with key additional technology capabilities as seen in the recent debut of Dubber PCI Comply, based on core Speik technology.
Financials
As required by LR 4.7C.1 to 4.7C.3, expenditure amounts for the quarter ended 30 June 2021 on the Company’s activities on R&D, operations, advertising and marketing, personnel and administration are as contained in the Appendix 4C accompanying this report. Operating costs include $1.869 million pre-paid for cloud services, a non-recurring expense, resulting in a significant discount to normal cost structures for such services. The amount disclosed in section 6.1 of the Appendix 4C is for executive and non-executive director remuneration for the quarter, including superannuation.
Cash receipts for the quarter were $6.7m, in line with expectations from the Company’s ARR and revenue recognized during the quarter. The Company’s ARR is calculated as the next 12 months of subscription revenue net of any incentives.
For example, an agreement signed in July may have a first billing date of September in which case the ARR would be 10x monthly subscription revenue. Dubber’s customers are predominantly service providers, which operate on varied payment terms, which can result in cash being received a further 60-90 days from billing. As a result, the ARR to revenue and cash receipt cycle can be across multiple quarters.
Steve McGovern, CEO, Dubber:
“The Company is very pleased to have continued its growth trajectory at a level established in the previous quarter. We are now one year into a five-year plan that is heavily focussed on expanding its network footprint, increasing ARR and developing revenue generating products and services which can be deployed at scale as a service directly from voice networks.
Our goal for the first year was to double the size of Dubber’s business – from a base of approximately $15m ARR and 190,000 subscribers, which the team has accomplished and exceeded. The opportunities for take up of the Dubber platform, both at a Service Provider and an end user level, have also been accelerated against a landscape where there are multiple key drivers.
The widespread movement to cloud infrastructure has been brought forward by the effects of the global social and economic requirement for working from home. Additionally, the communications sector has quickly expanded to meet these requirements, particularly with the prevalence of Cisco Webex, Microsoft Teams and Zoom services. Traditional Service Providers in turn are seeking to enrich their cloud offerings both in line with, and competing against these offerings and, finally, there is an urgent need for the extension of compliance, and customer/employee experience capabilities by enterprises at all levels.
Service providers have both an incentive and the means to deliver these capabilities, and Dubber is uniquely positioned to provide unified call recording and voice data capture services as part of this transition. All of these trends reinforce our view that the ability to turn calls into AI-enriched data, will be a standard feature for every phone in the future.
Dubber is incredibly well placed to become the de facto global provider of voice data through its unique cloud platform, partnered with the world’s leading service providers and cloud team collaboration providers.”
This ASX release has been approved for release to ASX by Steve McGovern, CEO & Managing Director.
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe, and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.
For more information, please contact:
InvestorsSimon Hinsley simon.hinsley@dubber.net +61 (0) 401 809 653
MediaTerry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921
aleksandra.domagala@dubber.net | 25 Jul 2021
Dubber enables channel partners to help customers meet compliance mandates, improve sales and service performance, and unlock the possibilities of voice data at scale
Sydney, 12 July 2021 – Ingram Micro, Australia’s leading cloud services provider, today announced Dubber, the world’s leading provider of cloud based unified call recording and voice AI, is now available to all channel partners and resellers via the Ingram Micro Cloud Marketplace.
Cloud-based call recording is a rapidly growing market, spurred on in part by the challenges of the coronavirus pandemic and, in particular the increase in hybrid and work from home arrangements, as well as increasing regulatory requirements and digital transformation within organisations.
Dubber’s cloud-based solutions allow secure Unified Call Recording from any device or location while its AI-driven insights provide real-time search, alerts, transcription, sentiment analysis and more. Dubber’s services allow businesses of any size to automatically record every call and transform their content into rich, usable data for compliance, productivity, insights and customer engagement.
Trent Gomersall, Director of Cloud, Ingram Micro Australia said: “We’re pleased to help our Australian channel partners and resellers better meet the needs of their customers in this space.”
“The coronavirus pandemic is having a lasting impact on the adoption of communication and collaboration technologies and Gartner1 predicts demand for cloud telephony will grow by 17.8% globally this year,” he added.
Dubber COO James Slaney said: “92% of all customer interactions are voice. Dubber helps break down the limitations of application-specific, legacy call recording and unlock the possibilities of voice data and AI across any device.”
This creates opportunities for resellers and partners, Slaney continued. “Dubber is the only compliant solution in the market which can unify recording across Cisco Webex Calling, Microsoft Teams, Zoom and networks including Telstra and Optus.”
Dubber offers Ingram Micro channel partners and resellers access to market development funds, incremental commission incentives, and dedicated channel support and training.
Channel partners and resellers can learn more and purchase Dubber from the Ingram Micro Cloud marketplace here Cloud Marketplace
1 Gartner: press release, 2 June 2020.
About Ingram Micro Cloud
Ingram Micro Cloud is a global division of Ingram Micro and employs more than 1,500 dedicated cloud specialists worldwide. Among this large pool of experts are 400+ cloud sales associates and 700+ engineers. Its innovative platform and services offerings power some of the world’s most pioneering and successful companies. As a premium cloud services provider, Ingram Micro Cloud views cloud as more than a single technology – it is a foundational platform capable of underpinning the digital transformation. For more information, please visit au.ingrammicro.com
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage. For more information visit www.dubber.net
claudia.dickinson@dubber.net | 12 Jul 2021
Exetel today announced a game-changing partnership with Dubber, a global leader in Unified Call Recording and Voice Intelligence solutions.
Integrating Dubber’s voice data and artificial intelligence into Banter, its own scalable cloud PBX, unified communications and collaboration platform for business customers, Exetel announced the Australian-first functionality was available as a standard and in-built feature of its VOIP services for business customers. Dubber’s Unified Call Recording will automatically record and transform every conversation on Banter into rich voice data for compliance, customer experience, call sentiment, evidence and performance improvement. Dubber will allow Exetel clients to eliminate the cost, complexity and risk of legacy call recording and unlock the benefits of voice data at scale.
Richard Purdy, Exetel Chief Executive Officer, said he was excited about the potential for business customers. “Bringing the power and intelligence of Dubber’s industry-leading solutions together with Banter’s intuitive and collaborative enterprise platform will drive a step-change in customer service levels not available on any other network in the country.
Steve McGovern, CEO, Dubber, said:
“We are delighted to be working with Exetel to bring the power of Dubber’s unified call recording services to customers on their Banter product suite. Exetel and Dubber share a common view about the importance of cloud-based communications driving the next wave of telecommunications innovation both in Australia and globally. We look forward to working closely with the Exetel team to bring scalable call recording and voice data to their business customers and helping clients to ‘end not knowing,” he said.
Responding last year to a suspected in-office case of COVID-19, the Exetel team deployed its own Banter service, a VOIP service that enabled its team to stand up a remote office and continue to work as if from their desk across fixed, desktop and mobile applications on the same day.
Purdy noted Banter was developed to provide all the functionality its business customers needed into a fully hosted business-grade collaboration platform. “It is fast to install, easy to use, fully flexible and will evolve and grow with a customer’s business. It has been a particularly attractive tool for our customers grappling with the evolving needs of working from home during the COVID period. Integrating Dubber’s Unified Call Recording and Voice Intelligence Solution into Banter takes the offering to another level altogether.”
“Voice sentiment identification is at the cutting edge of complaint resolution and Exetel is proud to partner with Dubber in bringing this service to market. Recording and storing conversations for proactive compliance and dispute resolution, continues to drive the need for voice data and intelligence at scale and Dubber is fast becoming known for its proven leadership in this space,” said Purdy.
For further information, please contact:Geoff Fowlstone
M: 0413746949
For additional information on Dubber on Banter, please visit:
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.
claudia.dickinson@dubber.net | 17 Jun 2021
- Dubber now a standard feature on Cisco Webex Calling and UCM Cloud
- Dubber compliant Call Recording included in all subscriptions
- Cisco first Dubber Foundation Partner
Melbourne, Australia and Dallas, Texas – 3 June 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced that Cisco Webex Calling and Cisco Unified Communications Manager Cloud (UCM) will now include Dubber call recording as part of all Cisco Webex and UCM services at no additional cost to users. See related blog post here.
Now, Webex Calling and UCM users with the ability to record any and all conversations as an included feature of their Webex subscription. If a user or business requires additional features such as extended storage, video recording, transcription, sentiment analysis or AI-enriched insights, they can simply upgrade their Dubber plan from within Cisco’s Control Hub with immediate access and effect.
Business users that have compliance or regulatory requirements to record and store calls can easily ensure recording, replay and data storage via the Cisco Webex platform, meeting their compliance obligations, regardless of the employee work location – a major concern for businesses as a result of the significant shift to remote and hybrid workforce arrangements.
“Cisco and Dubber share a common vision of the way that voice data will become a critical resource for all businesses and users in the future. This marks a major milestone in increasing the ubiquity of Dubber as the Unified Call Recording and voice data layer for the world’s leading collaboration platforms,” said Steve McGovern, CEO, Dubber
Cisco as a Foundation Partner
Additionally, Cisco will become Dubber’s first major Foundation Partner. The Dubber Foundation Partner Program utilises the scale and native cloud capability of the Dubber platform, enabling a service provider to embed Dubber within their core service and make basic call recording available for every user as a standard feature. Dubber and its Foundation Partners are then able to cross and upsell richer functionality for compliance, AI services, additional storage, insights and more.
McGovern added: “Dubber Foundation benefits Cisco and Dubber customers with a required capability as a standard feature while providing for the broader journey whereby the content of calls can be transformed into rich, usable data for compliance, productivity, insights and customer engagement.
“Customers worldwide are responding to increased regulatory and compliance obligations for their businesses. Embedding tools, like Dubber call recording, as a standard service that is available to Webex users will help customers meet those requirements while enabling easy access to powerful advanced voice data services,” said Lorrissa Horton, Vice President and General Manager of Webex Calling and Online.
“The Foundation Partner Program provides Dubber with a significant additional revenue stream while preserving our current revenue models and creating the opportunity to accelerate growth in our core products. Having 100% of a customer base enabled provides Dubber and Cisco the opportunity to significantly drive consumption and uptake of call recording and voice data services on the platform,” said McGovern.
As well as being an embedded solution, Dubber addresses critical data, privacy and regulatory requirements while providing a simple and easy pathway to richer functionality as it is required. Dubber recordings and AI-enriched data can easily be unified in the Dubber Voice Intelligence Cloud alongside conversations from other end-points such as land-lines and mobile.
“Business and Government require more than personal call recording,” said James Slaney, COO, Dubber. “They need conversations to be captured in a way that is compliant and converted to data for revenue intelligence, dispute resolution, proactive compliance and customer service. Today’s announcement is proof not only of the scalability of Dubber, but the potential we and Cisco see in tapping voice data to improve the performance of businesses and governments worldwide.”
Background: Dubber on Cisco Webex Calling and UCM Cloud:
- Available to all Cisco Webex Calling and UCM Cloud users as of today
- Dubber call recording on Cisco is free for any end user on the Webex Calling or UCM platforms
- Provides unlimited recordings stored for up to 30 days and is easily upgraded to unlimited storage for longer periods of time.
- Additional Dubber compliance, storage, transcription and AI plans are available immediately
- Access Cisco blog post here.
- Access Dubber on Webex via Cisco Control Hub
Background: Cisco UCM Cloud & Cisco Webex Calling recording:
Cisco® UCM Cloud provides enterprise-class call control, session management, voice, video, messaging, mobility, and conferencing services that are scalable, customizable, reliable, private and highly secure. In a sector where call recording is usually the domain of the contact centre, businesses can now switch on specific or all employees immediately paving the way for real-time insights across the entire organisation.
Cisco Webex® Calling is a cloud-based phone system optimized for businesses of all sizes. It provides essential business calling capabilities for desktop, mobile, and remote workers and is delivered from the global Webex collaboration platform. Webex Calling leverages cloud delivery to provide flexibility, rapid innovation, predictable operating expenses, and instant global scale while protecting on-premises investments by connecting them to the Webex collaboration platform.
This announcement has been approved for release by Steve McGovern, CEO, Dubber.
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.
For more information, please contact:
Investors: Simon Hinsley simon.hinsley@dubber.net
+61 (0) 401 809 653
UK Media: James Taylor | The PR Network james.taylor@thepr.network
+44 (0)7796 138291
US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com
+1 617 599 8830
AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au
+61 (0) 458 484 921
claudia.dickinson@dubber.net | 02 Jun 2021
- Unlocks ability of any conversation to be economically transformed into differentiating services and significant revenue streams
- Launches Dubber Go exclusively for Foundation Partners, a call recording product packaged for embedding in any voice service as a standard feature
- Announces Cisco as first major Foundation Partner
Melbourne, Australia, and Dallas, Texas – 3 June 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today launched the Dubber Foundation Partner Program and Dubber Go – enabling a call recording product packaged for embedding in any voice service as a standard feature. Both have been designed specifically for service and solution providers to enable cloud-first call recording from within their networks, services and applications.
Cisco is the first global Foundation Partner. Any Cisco Webex Calling and Unified Communications Manager Cloud (UCM-C) customers can use Dubber voice recording at no extra cost instantly accessible directly from Webex Control Hub.
Announcement highlights:
- Dubber available as a standard feature for 100% of Service and Solutions Providers customer base
- Delivers ‘Foundation’ revenue which is accretive without compromising the true value of standard Dubber product offerings
- Supercharges commercial outcomes for Dubber and Foundation Partner
- Dubber able to market and upsell directly to customer from a position of 100% penetration
Executive & Analyst Commentary
“Our new Foundation Program is a key component of our strategy to put AI on every communications device and application,” said Steve McGovern, CEO, Dubber. “It enables Dubber to bring the benefits of call recording to 100% of a service and solution provider’s customer base, delivering the opportunity for accretive revenue and protecting the true value of the Dubber product offering. With the ability to directly, and together, introduce customers to the benefits of unified call recording we are significantly enhancing commercial outcomes.”
“Service and solution providers are in a race globally to create new services based on the content on their networks,” said James Slaney, COO, Dubber. “Conversations are the largest content generator. Until now, much of their value is lost the moment a conversation ends. Today we’re launching an inexpensive, compliant and effective way for Foundation Partners to unlock that value. They’ll be able to create compelling differentiation. Our Foundation Partner program enables new revenue streams which could be worth many hundreds of millions of dollars.”
Dubber Foundation
Dubber Foundation Partners get exclusive access to comprehensive sales, marketing and customer success support. This includes dedicated Dubber sales resources to help customers access unified call recording1.
Dubber Foundation Includes:
- Exclusive access to Dubber Go – enabling basic call recording on all network and solution endpoints at price points that work for both parties
- A multi-tiered pricing and engagement offering. This can support service providers with as few as thousands of subscribers or those with millions
- Deep partner support including dedicated resources to assist in sales, marketing, and customer success
- Access to preferential pricing across all Dubber products that increases margins and revenue
- Available now globally across multiple service types such as UC and mobile networks
- Ability to create and co-design new services with Dubber on the Dubber Voice Intelligence Cloud. An opportunity to build new partnerships and application ecosystems based on voice data
“Our initial work with service and solution providers around the world established that Dubber Foundation Partners can create significant revenue and differentiation while addressing critical customer needs such as compliance, revenue and customer intelligence,” said Adrian Di Pietrantonio, EVP Global Partners. “For a service provider starting with 700,000 customers having access to Dubber Go, potential annual recurring revenue for a service provider could be in the hundreds of millions of dollars.”
Dubber Go
Dubber Foundation partners get exclusive access to Dubber Go. It enables basic call recording with unlimited recordings and 30-day storage for an individual as a standard inclusion in their services. Dubber Go introduces customers to the benefits of being able to compliantly record and replay any conversation whether a call, presentation, training session or video conference.
Dubber Go customers can upgrade to any of Dubber’s products at the click of a mouse.
Unlike other call recording services, Dubber captures and stores conversations in a compliant way. It works in accordance with an enterprise’s security and privacy policies. And, a simple and easy upgrade path to Dubber core and compliance solutions enables enterprise and government customers to access intelligence and features to address compliance mandates. These include retention, legal hold, compliance alerts and easy integration with other compliance systems.
1 Unified Call Recording captures any conversation – voice or video – on any communications service and from any service provider then unifies and stores the data in a form that can be used by anyone with appropriate permission, anywhere in the world at any time.
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.
For more information, please contact:
Investors: Simon Hinsley simon.hinsley@dubber.net
+61 (0) 401 809 653
UK Media: James Taylor | The PR Network james.taylor@thepr.network
+44 (0)7796 138291
US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com
+1 617 599 8830
AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au
+61 (0) 458 484 921
claudia.dickinson@dubber.net | 02 Jun 2021
- World’s first voice intelligence solution embedded in major service provider networks and UC solutions like Cisco Webex, Microsoft Teams and Zoom – eliminates need for costly hardware and services
- Purpose-built for compliance teams to specify, manage, record, store, and analyze all communications – voice calls, chat, presentations and more
- Available today globally with immediate provisioning
Melbourne, Australia, and Dallas, Texas – 18 May 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced new solutions designed to meet the exacting needs of compliance, risk, audit and security professionals.
“Compliance is driving significant demand for capturing conversational content – messaging, chat and video – across any application or end-point,” said James Slaney, COO, Dubber. “Delivering an immutable record of every crucial conversation is essential and demanded by regulators globally. With COVID, the pressure to capture conversations across a multitude of endpoints – from existing Service Provider services through to Cisco Webex, Microsoft Teams and Zoom – has only accelerated. Unified Call Recording makes what used to be a complex task easy.”
With Dubber’s unique reach and Unified Call Recording (UCR), specifically for compliance, companies can capture recordings immediately in one location from all their voice, video and text services, including the 140+ Service Provider networks connected to the Dubber platform globally. This reach and the new solutions for compliance, make Dubber the world’s leading recording option for compliance.
“Dubber continues to transform the economics of call recording and voice data,” said Matthew Townend, Executive Director, Cavell – a leading industry analyst firm. “The benefits of voice intelligence as a service are clear – both to the service providers that will build differentiation through offering it and to businesses and governments that will deploy it to address critical business needs.”
Three new cornerstone compliance solutions mean business and government clients can select flexible and affordable plans that best reflect their needs and compliance practices.
Dubber Compliance offerings enable voice data to be captured economically, at scale. They recognise a smaller number of people need to access the data and that data needs to be isolated from other voice data sets. Dubber allows data integration and portability so any data from any source can be unified on Dubber and connected to other compliance data sets, applications and business intelligence tools.
- Dubber UCR Compliance Edition for compliance leaders with a need to manage, monitor, store and review conversations. Recordings and data from multiple sources can be captured, stored, searched, and reviewed in Dubber, in real-time, without the need for complex queries. Starting at USD $14.95 per month per end-point and up to ten compliance users.
- Dubber Premier Compliance Edition enables a compliance team of up to ten (with additional licenses available) to benefit from AI-enriched insights, alerts, search and sentiment analysis. Additional features include beautiful and insightful transcriptions, legal hold and discovery, and, smart keyword, team and customer search. Starting at USD $29.95 per month per end-point and up to ten compliance users.
- Dubber Voice Intelligence Cloud Compliance Edition ideal for compliance teams who only seek to record calls with confidence, then storing and unifying data in a single easily accessible source of truth. All the features of Dubber Premier Compliance Edition. Plans start at USD $1,599.99 for 250 endpoints and one user access – with additional plans for more end-points and users.
All Dubber solutions include critical features such as unlimited storage, access to the easy to use Dubber application for IOS, Android and Web, concierge set-up and training, data download and export, 24×7 online global support — and, seamless, high-quality media capture across devices and all supported endpoints for audio, video, screen share, and chat.
Critically, Dubber Compliance Solutions answer the need for policy-based recording. Organizations that adopt Dubber can easily implement compliance and administrative policies such as when calls and online meetings should be automatically recorded and captured for subsequent processing and retention as required by relevant corporate or regulatory policy.
Dubber solutions are native to the world’s leading communications solutions, including Cisco Webex, Microsoft Teams, and Zoom, and the world’s leading networks such as AT&T, Verizon, Tetstra and Cox Communications. Conversations, once captured, are stored in Dubber Cloud Storage and then processed in the Dubber Voice Intelligence Cloud – where AI creates real-time insights, alerts, and more.
Public data from key regulators including the FCA in the United Kingdom and the CFTC and SEC in the United States show that fines levied for communication compliance monitoring topped $150,000,000 in 2019. Regulatory focus continues to increase with FINRA highlighting digital communications, including collaboration platforms, as a priority for its 2020 broker-dealer examinations.
Regulations and regulators requiring an accurate record of conversations to satisfy know-your-customer, data protection and privacy mandates include MiFID II, Dodd-Frank, ASIC, APRA, AUSTRAC, PCI, SOX, FCA, FINRA and regulators globally.
“Our new solutions make Unified Call Recording more flexible and available to businesses and teams of any size,” said Slaney. “We founded Dubber to eliminate the cost and complexity of capturing any conversation. For too many, the value of that conversation is lost the moment it ends. We’re making it simpler and easier than ever to end not knowing and comply.”
Key compliance activities are made simple and easy with Dubber automating key tasks:
- Collect and integrate recordings and data in the manner required to meet compliance obligations in appropriate regional boundaries
- Real-time search for interactions based on communication-related metadata or interaction content. Common examples include:
- Metadata – participants, time, direction, dialled number, origin number, custom business data
- Content – transcription, sentiment, phonetics, related interactions
- Analyze and interact with collected communications, including the ability to monitor interactions as they are being collected
- Ensure security of collected communications and prevent tampering at all stages
- Retention policies support retain and delete action,; and, legal hold and discovery on historical and real-time data
Resources
- Pricing information: https://www.dubber.net/pricing
- Blog post: https://www.dubber.net/news
- Brochure: http://www.dubber.net/wp-content/uploads/2021/05/PP-One-Pager-Comp.pdf
- Press release: https://www.prnewswire.com/news-releases/dubber-launches-three-new-compliance-solutions-301292361.html
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.
For more information, please contact:
Investors: Simon Hinsleysimon.hinsley@dubber.net
+61 (0) 401 809 653
UK Media: James Taylor | The PR Network james.taylor@thepr.network
+44 (0)7796 138291
AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au
+61 (0) 458 484 921
US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com
+1.617.599.8830
claudia.dickinson@dubber.net | 17 May 2021
- Answers global demand for unified call recording and voice intelligence across any communications end-point with the world’s most comprehensive and advanced product family
- Creates seamless ability to enrich any conversation with AI and share with business applications
- Simple, easy to deploy, flexible monthly and annual plans
- New solutions designed specifically for compliance managers and teams
Melbourne, Australia, and Dallas, Texas – 18 May 2021 — Dubber Corporation Limited (ASX: DUB) (Dubber), today announced 12 new products and solutions, more than tripling its industry-leading voice intelligence offerings for service and solution providers, business and government. The new solutions are available today directly from Dubber on eligible networks and solutions. Dubber’s existing solutions, CallDub and DubAI continue to be offered across all networks.
“Unified Call Recording is critical to achieving the compliance, revenue, and customer insights demanded by business and government today,” said James Slaney, COO, Dubber.
“More than 80% of crucial conversations with customers and employees take place using voice. Not having access to accurate, compliant records in real-time puts leaders at a serious disadvantage. Dubber addresses that by unlocking the insights in every conversation.”
“Dubber continues to transform the economics of call recording and voice data,” said Matthew Townend, Executive Director, Cavell – a leading industry analyst firm. “The benefits of voice intelligence as a service are clear – both to the service providers that will build differentiation through offering it and to businesses and governments that will deploy it to address critical business needs.”
Three new core Dubber solutions
At the heart of today’s announcement are three new core solutions. They give business and government customers flexible, affordable options so that users or teams can capture and use voice intelligence – from recordings to transcriptions to sentiment analysis.
- Dubber You delivers Unified Call Recording where individuals need to record, store and review crucial conversations. Dubber You automates the recording of calls, meetings and video without the need for hardware or software and comes with unlimited lifetime storage. Plans start at USD $14.95 per month per recording endpoint.
- Dubber Teams is ideal for managers and leaders needing central review and control over 100% accurate and enforced recordings and data for sales, service, and customer insights. Plans start at USD $19.95 per month per recording endpoint.
- Dubber Premier unlocks all Dubber functionality delivering AI-enriched insights. Beautiful transcriptions, alerts and notifications and the ability to easily integrate Dubber with business intelligence and CRM applications. Plans start at USD $49.95 per month per recording endpoint.
All Dubber solutions include critical features such as unlimited storage, easy-to-use application for iOS, Android and Web, concierge set-up and training, data download and export and 24×7 online global support.
“Our new solutions make Unified Call Recording more flexible and available to businesses and teams of any size,” said Slaney. “We founded Dubber to eliminate the cost and complexity of capturing any conversation. For too many, the value of that conversation is lost the moment it ends. We’re making it simpler and easier than ever to end not knowing and comply.”
Users can easily expand any package with simple to deploy add-ons including:
- UCR Service Add-on Pack – easily add services with a click – review and manage recordings, transcriptions and data in one place
- Dubber API – easily connect Dubber recordings and data to applications, storage and dashboards
- Dubber Call Recording Archive – redundant and secure storage of all call recordings and data with Dubber Storage. Back up your valuable voice data in the Dubber Voice Intelligence Cloud, including recordings and data from other sources
- Dubber for Salesforce – add your Dubber recordings, metadata, transcriptions and sentiment insights to Salesforce records
Native to the world’s networks and communications solutions
Dubber is native to the world’s leading communications solutions, including Cisco, Microsoft, and Zoom. Its partners span more than 140+ of the world’s leading networks, including AT&T, Verizon, Telstra and Cox Communications.
With Dubber’s unique reach and Unified Call Recording (UCR), specifically for compliance, companies can capture recordings immediately in one location from all their voice, video and text services. Conversations, once automatically captured, are stored in Dubber Cloud Storage and then processed in the Dubber Voice Intelligence Cloud – where AI creates real-time insights, alerts, and more.
This reach and the new solutions for compliance, make Dubber the world’s leading and most flexible recording option for compliance.
Transforming how conversations are captured and used
Dubber solutions support continuous compliance and voice intelligence with critical features including:
- Collect and integrate recordings and data in the manner required to meet compliance obligations appropriate to regional regulations
- Real-time search of interactions based on communication-related metadata or conversational content. Common examples include:
- Analyze and interact with collected communications, including the ability to monitor interactions as they are being collected
- Ensure security of collected communications and prevent tampering at all stages
- Retention policies support retain and delete actions; and, legal hold and discovery on historical and real-time data
- Metadata – participants, time, direction, dialled number, origin number, custom business data
- Content – transcription, sentiment, phonetics, related interactions
Dubber also announced today a full suite of solutions designed specifically for the demanding needs of compliance, legal, security, risk and audit teams.
Call Dub and Dub AI, Dubber’s existing solutions, will continue to be provided by partners and service and solution providers globally for the foreseeable future.
Resources
- Pricing information: https://www.dubber.net/pricing
- Blog post: https://www.dubber.net/news
- Brochures quick link: https://www.dubber.net/brochure
- Press release: https://www.prnewswire.com/news-releases/dubber-launches-12-next-generation-unified-call-recording-solutions-301292378.html
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.
For more information, please contact:
Investors: Simon Hinsleysimon.hinsley@dubber.net+61 (0) 401 809 653
UK Media: James Taylor | The PR Network james.taylor@thepr.network +44 (0)7796 138291
AU & NZ Media: Terry Alberstein terry@navigatecommunication.com.au+61 (0) 458 484 921
US Media: Charlie Guyer, Guyer Group for Dubbercharlie@guyergroup.com+1.617.599.8830
claudia.dickinson@dubber.net | 17 May 2021
Dubber Corporation Limited (ASX: DUB) (‘Dubber’ or ‘the Company’), the leading global Unified Call Recording & Voice Intelligence cloud service designed for service providers and businesses of any size, is pleased to release an update on the Company’s operating focus along with the Appendix 4C for the quarter ended 31 March 2021.
Highlights:
- Annualised Recurring Revenue (ARR) increased 20% QoQ ($5.6m) to $34m and 158% pcp ($13.2m)
- Revenue increased 54% ($2.32m) to $6.6m QoQ and 152% pcp ($2.61m)
- Operating cash receipts increased 54% ($2.31m) to $6.55m QoQ and 362% pcp
- Dubber users now exceed 380,000
- The Company has a strong balance sheet, with in excess of $37.7m as at 31 March 2021
Growth in all key metrics – Users and ARR
During the March quarter the Company’s key metrics all experienced substantial growth.
User numbers grew at a record rate for Dubber’s SaaS monthly subscriptions. The Company expects user growth to increase significantly in the current quarter due to new initiatives including the launch of its Foundation Partner Program. Foundation Partners embed Dubber services within their offering as a standard and in-built feature – from which both Dubber and the partner then benefit from upgrading users to richer functionality and offerings.
The March quarter represents a milestone period relating to comparative user growth quarter on quarter.
The Company expects to receive Foundation and consumption-based revenues moving forward with larger and varying user attachment rates to those revenues. Therefore, as previously indicated, the key growth metric relating to short term growth is the Company’s Annualised Recurring Revenue (ARR) which has grown by $5.6m, to in excess of $34m.
Telecommunications Networks Growth and Yield
The Company continued to expand its footprint of service provider networks along with increasing penetration and revenue yield from its current telecommunication and Unified Communication (UC) platform partners.
AT&T
During the quarter, the Dubber platform went live on three AT&T networks: AT&T IP Toll-Free, AT&T Hosted Voice Service (HVS), and Cisco Webex Calling with AT&T. All three of these networks target large enterprise, government, education, and business clients. The HVS and Webex Calling networks are already providing positive uptake in SaaS monthly subscription users and services.
AT&T’s IP Toll-Free is a major global network carrying calls for the largest organisations in North America and is billed on a per minute consumption rate. Dubber’s recording, API, transcription and AI services will also be billed on a per minute rate at accretive unit increments, thereby introducing meaningful consumption based revenue streams to Dubber.
Currently, AT&T and IBM are engaged with existing mutual large enterprise customers to demonstrate the value of the newly available services on the platform which add substantial insights to those organisations, enabling them to gain valuable business intelligence from their voice data.
The Company expects the Dubber platform to be live on additional AT&T networks in both the short and medium term.
Unified Call Recording Momentum
The Company has previously referenced Unified Call Recording (UCR) which defines the Company’s unique value proposition of unifying call recording and voice data at scale. UCR reflects how businesses and individuals work today, particularly in Covid-19 driven ‘work from home’ settings and hybrid work environments.
The Company has recently become one of only two vendors certified for Compliant Call Recording for Microsoft Teams.
Dubber is already the embedded and only recording offering for Cisco’s Webex Calling platform with the Company expecting to substantially extend its relationship and availability with Cisco Webex in the near term.
During the quarter, the Company also announced availability of a Unified Call Recording solution for Zoom that allows for secure compliance and voice intelligence call recording for Zoom Meetings as well as Zoom’s recently launched cloud phone service, Zoom Phone.
Typical business communications usually involve the use of desk phones, mobiles, and UC services such as Cisco Webex, Zoom and Microsoft Teams. Dubber is uniquely placed to be able to capture recordings and voice data from all services and store them in a single location, the Dubber Voice Intelligence Cloud, where they can be managed centrally.
Behind these UC platform announcements is an industry trend whereby large global service providers are releasing their own network offerings in conjunction with cloud collaboration platforms like Zoom Phone, Microsoft Teams and Cisco Webex Calling. Dubber has detected a pronounced acceleration of telecommunication services moving to a cloud environment, either from traditional telecommunications carriers or by stand-alone UCaaS services in the last two quarters. By virtue of its unique ability to be embed into the fabric of a network and operate at scale, the company is a significant beneficiary of this trend and we believe it will continue to accelerate globally in the quarters ahead.
Foundation Partner Program
The Dubber platform has been designed specifically for large scale availability across telecommunications networks, as opposed to legacy bespoke recording products for enterprises, which are largely tied to on premise equipment, capital expenditure and call centre environments.
The Company expects several of its service provider partners to deploy the Dubber platform as a standard feature across their network base as “Dubber Foundation Partners”. The Company is actively engaged in discussions with major service providers to become Foundation Partners and expects the first initiative of this kind will take place in the current quarter.
This will provide the Company large scale customer reach into end user accounts for jointly upselling additional services, including extended storage, transcription, AI insights and more.
Steve McGovern, CEO, Dubber:
“We are delighted to have delivered such a strong quarter, achieving outstanding growth in all of our key metrics. The company is very well positioned to continue to take advantage of the major shift towards cloud based and ‘work from anywhere’ communications we are seeing in all our geographies. Governments and businesses understand the need to act on the requirement to capture conversations and voice data across their entire business. Ever expanding requirements to record and store conversations for proactive compliance and dispute resolution, and, revenue, customer and personnel intelligence all continue to drive the need for voice data and intelligence at scale. We remain very positive as to Dubber’s growth and leadership.”
Related Party Expenses
In line with requirements of lodgement of the attached Appendix 4C, the Company advises that payments shown in Item 6.1 of the Appendix 4C are in relation to Executive and Non-Executive Director remuneration (including superannuation) and form part of the operating expenses for the March quarter.
This ASX release has been approved for release to ASX by Steve McGovern, CEO & Managing Director.
Download the ASX release and Appendix 4C here (PDF)
About Dubber:
Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe, and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry, its Software as a Service offering removes the need for on-premise hardware, applications or costly and limited storage.
For more information, please contact:
Investors
Simon Hinsley simon.hinsley@dubber.net
+61 (0) 401 809 653
Media
Terry Alberstein terry@navigatecommunication.com.au
+61 (0) 458 484 921
aleksandra.domagala@dubber.net | 30 Apr 2021
Download the Interim Financial Report for the half-year ended 31 Dec 2020 below.
aleksandra.domagala@dubber.net | 26 Feb 2021
Download the Interim Financial Report for the half-year ended 31 Dec 2020 below
aleksandra.domagala@dubber.net | 26 Feb 2021Half Yearly Report and Accounts
aleksandra.domagala@dubber.net | 22 Feb 2021