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First ‘Moment’ for Webex and Promo Launched at Cisco Live

First ‘Moment’ for Webex and Promo Launched at Cisco Live

Global News and announcements Product news Technology

Dubber, the global leader in network based conversation intelligence and capture, launched last week Dubber “Moments”, a revolutionary AI product designed to redefine what individuals and organisations expect from their communications.

Dubber is the capture capability provided as a standard feature in Cisco Webex Calling and UCMC via the ‘Dubber Go’ feature and the company sees Cisco Live in Las Vegas, as the perfect opportunity to announce the release of the first Dubber Moment – Complaints, supporting Webex and the Cisco collaboration product suite. ‘Moments’ has the potential to revolutionise the user experience and drive tangible accretive benefits for customers and the Cisco sales channel.

Leap forward in AI

Going beyond the words and identifying the context within the conversation, Dubber has advanced AI to deliver actionable insights immediately when activated.

Dubber Moments is a growing family of out of the box capabilities, with the first being the ‘Complaints Moment’, which focuses on improving interactions between a business and its customers. This moment automatically detects a complaint and other relevant intelligence with the call or video so that a user can understand a single complaint, but also correlate across an entire organisation for a much deeper business insight.

With the use case being applicable for all businesses, Dubber has built the functionality to accommodate a light user or somebody looking to drill deeper into the data. As the insights are delivered out of the box, none or minimal training is required to understand the results.

Furthermore, various enhancements have been made to the Dubber AI functionality. Users are no longer required to manually scroll through transcriptions to comprehend the context of a conversation. Instead, we now offer a succinct summary for each conversation. Additionally, conversations are presented in the form of chapters, where the key topics discussed in each chapter are highlighted, enabling users to quickly locate the desired content. Moreover, the sentiment analysis has been improved, facilitating a better understanding of the changes in sentiment throughout the entire conversation.

Available via CCW

This is a first release of its kind that can provide immediate access to insights from the moment it is switched on for any Webex or Cisco collaboration suite solution.

Sellers of these services within the Cisco community can now include a value added solution without adding any deal complexity or risk, with a clear customer benefit that can only help expand an addressable market, drive new deals and expand their value.

Adding Dubber Moments is a seamless and easy upgrade from Dubber Go recording which is embedded in every Webex Calling and UCMC subscription.

The new feature will be available via CCW within the ‘Dubber Premier’ package from today and the soon to be released ‘Dubber Insights’.

Promotion 

Dubber believes that this new functionality can benefit any business. To increase adoption, a range of promotional campaigns are launching today for 3 months to Cisco sellers and partners to help drive uptake and adoption.

If you’re attending Cisco Live, we recommend that you visit the Dubber team to understand how you can provide this new functionality to your customers. Also, please email us at getmoments@dubber.net if required.

About Dubber:

Dubber, the global leader in network based conversation intelligence, offers cutting-edge solutions designed to enhance communications for end users and benefit our Communication Service Provider (CSP) partners. Listed on the ASX, the company’s innovative cloud platform connects to over 170+ CSPs, capturing crucial information from voice, video, chat, and SMS data, also known as “Moments.” By harnessing advanced capture and AI technologies, Dubber transforms these moments into valuable business insights, enabling CSPs to differentiate, innovate, and monetise their networks.

For more information, contact:

Dubber Investors and APAC Media
Terry Alberstein terry@navigatecommunication.com.au
+61 (0) 458 484 921

Dubber Americas and EMEA Media
Jake Galland – Account Manager, TFD, jake@wearetfd.com
+447780866874

claudia.dickinson@dubber.net | 04 Jun 2023
Connect with Dubber at Mobile World Congress 2022!

Connect with Dubber at Mobile World Congress 2022!

Global News and announcements

We are excited to be exhibiting the world’s #1 Unified Conversational Recording and Voice AI platform at Mobile World Congress 2022. Now is the chance to see our industry-leading solution in action; learn how to add voice data rocket fuel for mobile revenue with Dubber.

Five reasons to visit Dubber

  • Your customers are demanding a network-embedded service for compliant recording and conversational intelligence that extends to every end-point – mobile, phone, video and chat. When your network is mobile, shouldn’t your call recording and AI be mobile as well?
  • Your competitors are differentiating their portfolio and maximising the revenue and retention potential of every connection with Unified Conversational Recording and Voice AI. Make yourself stand out in a sea of UC sameness.
  • Stop paying for legacy call recording. Dubber is the solution 160+ leading mobile networks and service providers are utilising to modernise and monetize their approach to call recording, unifying end-points and enriching recordings with AI to unlock a multi-billion dollar market opportunity.
  • Deploy in minutes on your solutions. We’re the only preferred and native Unified Conversational recording solution on Cisco Webex Calling, can double your revenue on Microsoft Operator Connect, and embed easily in the widest range of communication solutions including MS Teams and Zoom.
  • Boost productivity for your customers. Be among the first to see Dubber Notes in action; the digital meeting organiser and notetaker that integrates with all major online meeting and project management platforms to streamline meetings and drive employee productivity outcomes for your customers.

Schedule a 1:1 demo with the team

We have big prizes on offer when you schedule and attend a demo with the team at Mobile World Congress 2022

  • 5x Apple AirPod Pros
  • 2x Apple AirPod Max
  • We also have a £1,000 travel voucher to put toward your next holiday when you complete our on-site survey

 

Comment from Andy Lark on the event:

“Our debut at MWC is a powerful opportunity for mobile network operators and service providers to get up close and personal with Dubber, to see how our solution helps accelerate innovation and retain more value. The power of native cloud-based voice recording, storage, and voice data across the breadth of your mobile and Unified Communications is undeniable. Schedule some time with us to create a blueprint to 2x revenue on every endpoint.”

 

Schedule a time with Dubber at MWC22!

claudia.dickinson@dubber.net | 10 Feb 2022
Dubber named on FinTech Global’s fifth annual RegTech 100 list

Dubber named on FinTech Global’s fifth annual RegTech 100 list

Global Investors News and announcements Technology

The new RegTech100 list for 2022 is launched today. Now in its fifth edition, the list recognises the world’s most innovative technology solution providers that offer products and services in the areas of compliance, risk management, information security and financial crime.

The RegTech (regulatory technology) industry has experienced rapid growth over the last two years as financial institutions dealt with rising tide of regulatory changes and rules updates brought by remote working and increased use of digital channels post Covid-19. As a result, RegTech spending by banks and other highly regulated institutions is projected to exceed $130bn by 2025.

It’s not surprising this year’s process to identify the 100 RegTech innovation leaders was more competitive than ever. A panel of analysts and industry experts voted from a longlist of nearly 1,200 companies produced by RegTech Analyst, a specialist research firm. Sixty new companies entered the RegTech100 for 2022 and the finalists were recognized for their innovative use of technology to solve a significant industry problem, or to generate efficiency improvements across the compliance function.

RegTech Analyst director of research Mariyan Dimitrov said, “Banks and other financial institutions are investing heavily into AI capabilities to automate highly manual regulatory tasks, support digital onboarding processes and monitor for fraudulent activity. The RegTech100 list helps them filter through all the vendors in the market by highlighting the leading companies in sectors such as identity verification, risk management, communications monitoring, information security and financial crime prevention.”

Dubber VP of Sales, Simon Broadbent said, “Dubber’s inclusion on the RegTech100 list is a great display of the confidence the market has in us as a leading provider of unified conversational recording and voice AI to the world’s leading banks and financial institutions.”

A full list of the RegTech100 for 2022 and detailed information about each company is available to download for free at www.RegTech100.com.

claudia.dickinson@dubber.net | 06 Dec 2021