Blog Post

Dubber’s Compliant Conversation AI helps financial services manage challenges associated with risk management, compliance, and both client and employee experiences, with actionable insights and proactive solutions.

Strengthen Compliance in High-Risk Selling Activities 

Compliance is essential when selling high-risk products, such as new investment products or complex plans to protect both clients and the institution from significant risks.

Real-time monitoring of sales interactions helps ensure products are suited to clients’ financial goals and risk profiles, while identifying opportunities for upselling or cross-selling services that better meet clients’ evolving needs. With AI-powered, conversation AI, institutions can track non-compliant behaviours, such as misrepresentation or unsuitable product recommendations. By proactively tracking these issues and other high-risk sales activities, financial services can intervene early, provide proper disclosures, and make sure sales teams are adhering to regulatory guidelines. 

With accurate, data-backed insights, managers can review conversations and refine strategies to improve productivity of the sales team through access to more detailed customer information imported into internal business workflows. 

Better Manage Client Complaints to Drive Success 

Financial services are required to manage client complaints in a fair and transparent way, adhering to internal policies and external regulatory standards to avoid any violations and penalties. 

By analysing conversations, Dubber identifies and categorises complaints related to specific issues, such as product quality, service delays, or billing discrepancies. This streamlined and compliant process increases transparency for client success and equips employees to manage these interactions effectively by providing clear details and actionable insights into concerns. Financial services can uncover patterns and trends across these interactions to identify potential threats, such as fraud, compliance risks, or evolving customer needs, allowing for timely action and prevention before they impact the organisation. 

In financial services, the cost of non-compliance, ineffective customer service, and poor risk management can have serious financial and reputation consequences. For questions on how Dubber can deliver tailored solutions that improve the customer experience and increase lifetime value, contact us here: contactus@dubber.net

Dubber’s advanced Conversation AI is a game-changer for retail businesses looking to strengthen their business operations and generate growth. With actionable insights, we deliver real, tangible results that transform how retailers manage their in store and online interactions.

Smarter Sales and Inventory Decisions

Retailers can gain a competitive edge by tracking product requests across store networks for smarter stock management and effective marketing strategies. By analysing customer conversations, businesses can identify trends in what’s selling, what’s in demand, and where stock levels need to be adjusted. 

Dubber also identifies key upselling moments, helping teams maximise sales opportunities. By detecting customer objections and understanding the reasons behind their purchase hesitation (expectations, competitor offerings etc.), retailers can reduce post-purchase dissonance and extract valuable insights to refine their sales approach, pricing, and competitive positioning. 

Building Customer Loyalty Through Better Service

By categorising frequent complaints—such as product availability issues or technical challenges—businesses can proactively address recurring problems across all locations. Identifying shifts in customer sentiment, whether due to long wait times or product dissatisfaction, enables retailers to act swiftly, preventing lost sales and negative reviews. Additionally, recognising and reinforcing positive interactions helps replicate best service practices, ensuring a consistently high-quality experience that drives repeat business.

Supporting Employee Wellbeing for Improved Performance

When employees feel confident and well-equipped to handle customer interactions, they provide better service, leading to increased sales. Dubber helps businesses by detecting inappropriate or abusive interactions, enabling swift intervention. Your retail staff may face frequent calls from inpatient and rude customers who harass or threaten them, often without your knowledge. With Dubber’s Conversation AI, businesses can proactively identify these incidents, implement targeted support and training, foster a positive work environment, reduce employee turnover, and enhance the overall customer experience.

For questions on how we generate immediate business value for retail businesses and services, or other industries, contact us here: contactus@dubber.net

Managing a highly mobile workforce presents unique challenges such as ensuring compliance, tracking performance, and providing effective training without in-person supervision. Businesses with teams on the road, working from home or in hybrid situations need solutions that can provide immediate value, efficiently connect and manage teams, and support long-term growth. 

Staff Compliance with Internal Policies and Regulations 

Dubber automatically records and securely stores every call, providing a clear audit trail for all customer interactions. This ensures that staff comply with company policies and regulatory requirements at all times. With built-in oversight, businesses can actively monitor adherence, prevent HR issues, and enforce compliance across teams—regardless of their working location.

Streamlining Training and Performance Tracking

Call recordings and transcriptions provide actionable, valuable data, and by capturing conversations from team members in real-time, Dubber builds a compliant and centralised resource. 

Businesses with mobile workforces may struggle with the ability to monitor and assess employee contribution, as it becomes more difficult to ensure they are engaging in meaningful conversations, adhering to company policies, and delivering the expected output. 

With the Dubber platform , managers can manage the conversations of their teams and where appropriate reinforce best practices, highlight successful strategies, address areas of improvement, and monitor overall performance. 

Building a Collaborative Team Culture 

With collaboration through real-time call insights, managers can share successful sales strategies, common challenges, and key takeaways from conversations. By sharing these learnings, teams exchange knowledge and best practices can be implemented. 

Simplifying Remote User Activation and Onboarding

Dubber’s open API and seamless integrations allows managers to activate new users from anywhere, speeding up the onboarding process through a frictionless experience.  

Managing highly mobile and dispersed workforce comes with challenges, but with the right tools, it can become an opportunity for growth. Dubber is here to help. 

For questions or queries on how we can drive success for your business contact us here: contactus@dubber.net

Happy New Year, everyone! As we step into 2025, we’re energised by the opportunities ahead and the incredible momentum already building across our business.

This year, we’re starting strong with a bold initiative to reposition our market-leading AI. These updates are focused on accelerating the uptake of Dubber Insights across a broad range of segments that include Automotive, Retail, Financial Services, Construction, Healthcare and Government. With Conversation AI we’re setting a new standard for value and innovation—ensuring both our partners and customers stay ahead of the curve.

Our platform investments from the last quarter have already started delivering significant value to our customers. Key highlights include the launch of our AI self-learning feature, which customises deeper insights across all our Dubber Moments, accessible to all customers with no effort required. We also enhanced call recording capabilities for Webex Contact Centre and Zoom, alongside updates to our technology supporting MS Teams. These advancements further strengthen our competitive position in call recording and conversation AI.

We’re also thrilled to welcome a dynamic new board that shares our vision for growth and leadership. Across the organisation, there’s an undeniable buzz of excitement as we see our positive culture driving fresh energy into everything we do. From a strong start in sales to a renewed commitment to building the features within our platform that secure our market leadership, it’s clear that 2025 will be a year of impact.

To our valued partners, customers, and dedicated team members: we hope you enjoyed a well-deserved break and feel as recharged as we do. Together, we’ll achieve extraordinary results, and we can’t wait to share this journey with you.

Looking forward to an incredible 2025 with our partners and customers!

With the continued rise of hybrid and remote work, Microsoft Teams has become a cornerstone of modern business communication. With more than 320 million endpoints on Teams Meetings and 20 million on Teams Phone, Dubber’s commitment to enhancing call recording capabilities and providing comprehensive solutions remains stronger than ever. 

We have recently rolled out a series of important and enhanced updates to our Microsoft Teams call recording solution, bringing greater functionality and improved user experience. If you missed it, or if you’re looking to explore how these improvements can continue to benefit your organization, here are the key enhancements designed to optimize your compliance and data capture strategies. 

Advanced Recording Capture Controls 

Dubber’s call recording solution for Microsoft Teams offers even more flexibility with advanced recording controls. Businesses can choose exactly what they want to record, whether it’s internal calls, external calls, or meetings with clients versus colleagues. This level of granularity helps tailor solutions to specific organizational needs and gives more control in customizing recording strategies.  

Simplified Set-up for Faster Deployment 

The updates eliminate complex account setup processes, making the entire process more intuitive and efficient. This streamlined system enables partners and enterprise customers to quickly deploy Microsoft Teams call recording across multiple accounts with minimal effort. With fewer technical barriers and faster implementation, businesses can start capturing valuable conversation data without delays, for quicker access to the insights they need to drive better outcomes. 

Reliability and Scalability for Global Teams 

Dubber’s call recording solution is built for global scalability and reliability, ensuring that every call is captured, no matter where or when it occurs. Our setup ensures that there’s always a bot available to service calls, even in the busiest global environments. Whether you’re managing large meetings across time zones or scaling up during peak periods, it automatically adapts to meet your business needs – no manual intervention required. 

We remain committed to evolving our platform to ensure that our partners and customers have the tools they need to stay compliant and gain valuable insights from their conversation data.  

To hear Vish Kaimal, Dubber’s Product Lead speak more about these updates, and how they are transforming Teams Recording, watch the video here:

Another WebexOne in the books! As a proud Cisco partner, Dubber was thrilled to sponsor the event and showcase our commitment to enhancing communication and driving revenue growth for Cisco partners, sellers, and customers. With our latest product expansions and integrations available on Cisco, we’re redefining the possibilities in conversation capture and business intelligence. 

As expected, AI was a significant focus at the event, highlighting how technology is reshaping communication strategies across different industries. Attendees explored the transformative power of AI, discussing its role in automating processes, enhancing customer experiences, and providing business insights that were previously unattainable.  

Dubber engaged in conversations around the future of AI-driven solutions and their ability to analyze large amounts of data quickly, offering actionable insights that inform business strategies. This evolution is particularly relevant in today’s fast-paced and digital environment, where businesses must adapt swiftly to changing customer expectations. Dubber’s AI, built from the ground up, is specifically designed to harness these capabilities, providing seamless integration and real-time analysis that empower organizations to unlock the full potential of their conversations. Our proprietary AI technology ensures that every interaction becomes a source of valuable insights, driving smarter decision-making and enhancing operational effectiveness. 

We took the opportunity to discuss our new product offerings, Dubber Recording + Trends and Dubber Unified Capture + Insights. These innovations leverage our market-leading call recording capabilities while integrating advanced AI-powered conversation intelligence. By analyzing conversations in real time, organizations can uncover actionable insights that drive better decision-making and enhance customer interactions.  

Dubber’s updated products not only provide a more extensive offering to meet the diverse needs of our customers, but also present a significant opportunity for Cisco partners and sellers to drive revenue per user on Webex. Dubber users can now seamlessly upgrade and deploy paid SKUs directly within the Cisco Control Hub, simplifying the upgrade process and encouraging a seamless transition to premium offerings. This streamlined approach is designed to boost user adoption of Dubber’s advanced technology, increasing ARPU for partners and sellers alike. 

Whether you are deploying Webex for small businesses or large enterprises, Dubber’s solutions automatically deliver insights across the entire organization. Looking ahead, further enhancements in our integration with Cisco will focus on improving awareness and engagement, ensuring sustained revenue growth and greater value for customers.  

Thanks again to the Webex team for having us, let’s continue to drive innovation and unlock value together!  

To learn more about Dubber’s solutions available on Cisco Commerce Workspace (CCW), contact us at cisco@dubber.net.