Zoom Contact Centre Voice Recording Available Now!

We are excited to announce a major new addition to Dubber’s capture capabilities: the ability to record voice recordings from Zoom Contact Centre! This enhancement is another significant step forward as we continue to grow our footprint in the Contact Centre and Conversation Intelligence market. 

This latest addition to our product suite builds on our existing integrations with Zoom Phone and Zoom Meetings, further establishing Dubber as a leader in delivering seamless, scalable, and reliable recording solutions and directly expanding our addressable market. By leveraging Dubber, contact centres can transform every conversation and interaction their agents are having into actionable intelligence – automating compliance, improving agent performance, and gaining valuable customer insights for business growth.

Other Updates

In recent months, we’ve also rolled out updated voice recording solutions for Amazon Connect and Webex Contact Centre, solidifying our position in an industry experiencing unprecedented growth. This enhancement expands Dubber’s extensive coverage, which already includes leading platforms such as Microsoft Teams, BroadSoft, Cisco Webex, and RingCentral,

The global contact centre market is thriving, with key players like Amazon Connect, Webex Contact Centre, Microsoft Dynamics 365, and Zoom Contact Centre all driving demand for intelligent voice recording solutions. Dubber is uniquely positioned to help businesses deliver unparalleled value through enhanced compliance, reduced costs, increased productivity, customer experience, and business intelligence.  

Our commitment to continuous innovation means we’re constantly advancing what Dubber can offer: delivering more powerful insights, seamless integrations, and positioning ourselves as a trusted and leading partner for businesses navigating the future of customer service. 

With our expanded capabilities and ongoing innovation, Dubber is here to help your contact centre drive transformative outcomes. 

Contact us to learn more: contactus@dubber.net