All Articles / Blog Posts / 10 Things Every Business Needs to Know About the Future of Work

10 Things Every Business Needs to Know About the Future of Work

rachel.ko@dubber.net
02 March 2022

Dubber and AT&Ts “The Future of Work” study highlighted that while many firms had responded to a shift in working models as needed, this had largely resulted in “band-aid” solutions to enabling hybrid work, with the majority lacking a detailed strategy to support it.

The resulting length of time working remotely is now driving a cultural and technology reset in business – to which AI and ML will be critical in delivering advanced functionality to drive innovation and collaboration.

  1. Hybrid work the default by 2024: Half of work performed offsite: 81% believe hybrid work will be the foremost working model by 2024, with 56% of work done offsite.
  2. Oversight of employees challenged: C-level executives ranked employee oversight, losing institutional/tribal knowledge and sustaining culture as the primary challenges.
  3. Clear gap between C-suite and operational executives: Operational executives ranked onboarding, the lack of a comprehensive strategy, and technological debt as more significant than C-level executives.
  4. Tension between what employees want and what organizations prefer: 86% believe their employees prefer a hybrid work model but 64% believe their organization prefers an on-premise work model.
  5. Hybrid working strategy and policies are critical to talent attraction: 100% believe a hybrid work model will help attract young talent. 97% believe a hybrid work model will help attract new talent.
  6. Hybrid work to advance diversity: 91% believe a hybrid work model will improve workforce diversity.
  7. Cultural shift required: 58% believe they don’t have the culture to sustain a hybrid work model.
  8. Hybrid working is impacting innovation and collaboration: Hybrid working seen as effective in driving productivity – 79% but not supporting innovation – 45% and impacting collaboration – 54%.
  9. Conversational AI will make a difference: 71% believe that AI and ML in conversational help will have an important business impact.
  10. AI & ML in conversational insights is transforming work: With the tech having a high impact on Employee Productivity, Customer Intelligence, Attracting New Talent, Revenue Leakage, Call Center Intelligence, and Retaining Talent.

 

Related Posts
Driving Revenue and Innovation: Dubber’s Highlights from WebexOne 2024

Driving Revenue and Innovation: Dubber’s Highlights from WebexOne 2024

Dubber Expands AI-Powered Conversation Intelligence on Cisco Commerce Workspace

Dubber Expands AI-Powered Conversation Intelligence on Cisco Commerce Workspace

Supercharge Your Business with Dubber on Microsoft Teams and Discover our new Advanced Media Recording Control Feature

Supercharge Your Business with Dubber on Microsoft Teams and Discover our new Advanced Media Recording Control Feature