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Dubber, the global leader in Conversation Capture & Conversation Intelligence is pleased to announce the expansion of its offerings on Cisco Commerce Workspace (CCW) to include our latest growth products, available immediately. Powered by Dubber’s proprietary AI technology, this update broadens the scope of Dubber’s out-of-the-box solutions for Cisco partners and customers, providing seamless access to cutting-edge call recording and actionable business intelligence capabilities that drive revenue growth.

At Dubber, innovation drives everything we do. Our latest AI-powered solutions capture critical moments in conversations, detect emerging trends, and deliver actionable insights instantly—without any setup required. The integration of Dubber Moments with Dubber Recording provides users with immediate access to the Trends dashboard on the Dubber Platform, unlocking powerful insights that elevate customer experiences and optimize sales team performance. Demonstrating the true potential of conversation intelligence, this integration showcases the value derived from the advanced AI capabilities of the Dubber Platform and paves the way for upselling to more sophisticated solutions powered by our state-of-the-art AI.

New CCW Dubber Products

Dubber Recording + Trends: Leverages Dubber’s market leading call recording with access to AI-powered conversation intelligence to analyze conversations in real-time. By combining powerful call recording with actionable trend analysis, this value-packed solution allows businesses to uncover actionable insights from their communications.

Dubber Unified Capture + Insights: Features market leading unified conversation capture with access to AI-powered conversation intelligence​. This solution provides comprehensive conversation capture across multiple channels, delivering exceptional value by transforming every interaction into meaningful intelligence. With exclusive access to One Moment, you gain holistic and transformative insights that enhance decision-making and drive business success.

“We are excited to extend our product offering with Cisco, delivering unparalleled access to the innovative capabilities of the Dubber Platform,” stated Adrian Di Pietrantonio, EVP of Global Partners at Dubber. “This partnership empowers Cisco Partners to harness the power of Dubber Moments, our patented, award-winning conversation intelligence that unlocks business insights from call recordings and paves the way for Cisco Partners to grow revenue and provide more value to their customers.”

Dubber remains the only fully embedded, fully automated OEM Recording and AI solution in Webex, setting a new standard for communication intelligence. This expansion is significant in Dubber’s ongoing collaboration with Cisco, reinforcing our shared commitment to delivering cutting-edge communication solutions to businesses worldwide. 

For more information about Dubber solutions available on Cisco Commerce Workspace (CCW), contact us at cisco@dubber.net.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, released its FY24 Appendix 4E 
& Preliminary Results.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its Q4 FY24 quarterly report.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and conversation intelligence platform for service providers and their customers globally, was pleased to present an update to investors at the Executive General Meeting held on 24th June 2024 .

In today’s fast-paced business environment, staying ahead requires more than just keeping up with technology – it means leveraging it to its fullest potential. Dubber’s integrated solutions for Microsoft Teams are designed to revolutionise your business operations, whether you’re focusing on compliance, customer experience, sales performance, or dispute resolution. By capturing and analysing every conversation, you unlock valuable data that drives better decisions and outcomes.

Why Dubber for Microsoft Teams?

• Seamless Integration: Say goodbye to complicated setups. Dubber’s native integration with Microsoft Teams ensures every call and interaction is automatically recorded with just a few clicks. Focus on what matters most while Dubber handles the rest.
• Unmatched Compliance and Security: For many organisations, compliance is a critical concern. Dubber addresses this by meeting stringent standards, including PCI, HIPAA, and GDPR. Our platform features enterprise-grade security and data sovereignty, ensuring your recordings are stored in regional hubs for maximum protection and compliance.
• AI-Powered Insights: Dubber isn’t just about recording conversations – it’s about transforming them into actionable insights. Our advanced AI capabilities include sentiment analysis, keyword searches, transcriptions, and real-time alerts. With Dubber Moments, our patented, cutting-edge AI technology, you can pinpoint and analyse crucial moments in conversations to boost decision-making and operational efficiency.

With Dubber Moments, you can:

• Gain Deeper Insights: Uncover valuable insights from your conversations that were previously inaccessible, enabling you to make informed decisions that drive growth and efficiency.
• Enhance Customer Experience: Understand your customers better by analysing their interactions, leading to personalised experiences and strengthened relationships.
• Improve Operational Efficiency: Streamline workflows and identify areas for optimisation by harnessing the power of AI-driven conversation analytics

• Scalable and Flexible: Traditional recording solutions often fall short when it comes to scalability. Dubber’s cloud-based platform grows with your business, eliminating the need for additional hardware. Our flexible subscription plans cater to organisations of all sizes, offering a cost-effective solution that evolves with your needs.

Introducing Advanced Media Recording Control: A Game-Changer

We’re excited to announce our latest feature for Microsoft Teams: Advanced Media Recording Control. This innovative tool allows users to record video and screen shares separately during Teams meetings. Here’s how this feature can transform your organisation:

• Enhanced Compliance: Tailor your recordings to meet local regulations by capturing only what’s necessary. This targeted approach ensures compliance without excess data.
• Optimised Storage Costs: Reduce storage expenses by avoiding unnecessary video recordings. Manage your data more efficiently and cost-effectively.
• User Empowerment: Choose between recording the full meeting or just the screen shares. This flexibility allows you to capture the most relevant information, enhancing the overall user experience.

Developed in response to customer feedback and market demands, this feature highlights our commitment to providing solutions that adapt to your evolving needs.

Unlock New Possibilities with Dubber

Discover how Dubber can revolutionise your Microsoft Teams experience. Contact our support team to learn more about how you can leverage Dubber’s advanced features to drive your business forward.

Embrace the future of communication with Dubber—where every conversation counts.

We are thrilled to announce that Dubber Moments, the ultimate solution for unlocking the true value of business conversations, is now available in French and Spanish! Say au revoir to language barriers and hola to revealing insights effortlessly!

Dubber Moments has already been making waves as an award-winning AI-powered conversation intelligence solution, excelling in transforming conversations into actionable business insights. Now, with Dubber Moments available in French and Spanish, we’re making it easier for even more businesses to leverage the power of conversation intelligence.

What sets Dubber Moments apart is its ability to analyse entire conversations, connecting and correlating key moments across interactions. It’s cloud-based, easy-to-use, and delivers unparalleled business intelligence instantly.

Don’t let your conversations go untapped! Reach out to Dubber today and see how you can elevate your business conversations to a whole new level.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its Q3 FY24 quarterly report.

We’re very proud to announce that Dubber Moments, our cutting-edge AI-powered conversation intelligence solution, has officially received patent approval from the United States Patent and Trademark Office. This marks a significant milestone in our journey of innovation.

Dubber Moments is the ultimate solution for unlocking the true value of business conversations. With its unique ability to analyse the context of entire conversations and connect key moments across interactions, Dubber Moments delivers immediate business intelligence in ways never experienced before.

This patent approval further solidifies our position as leaders in the conversation intelligence space. We’re proud to lead the way and excited to continue delivering innovative solutions to our customers.

Stay tuned for more updates as we celebrate this achievement and explore new opportunities to leverage our patented technology for even greater impact.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB), the leading conversation capture and intelligence platform for service providers and their customers globally, investor presentation to provide a company update and details on the capital raise.

We’re thrilled to announce that Dubber Moments has been honoured as the Platinum Winner in the Best AI Innovation in Telco category at Future Digital Awards for Telco Innovation 2024.  The awards mark our second major industry win since the release of Dubber Moments in June 2023. This accolade follows closely after our “Best AI Product in Telecom” award at the esteemed CogX Festival. We’re delighted to see the industry acknowledging the transformative power of Conversation Intelligence and the vital role of voice data in the future of telecom.

The Future Digital Awards, presented by Juniper Research, a leading analyst house specialising in fintech, telecommunications, and IoT, represents the best in technology innovation. Winning the Best AI Innovation in Telco category against a host of innovative competitors is a fantastic milestone for us. This award signifies the industry’s recognition of our commitment to pioneering AI solutions for providers and reshaping the future of telecom with Conversation Intelligence.

Cutting Edge AI for Providers & Users

Dubber Moments revolutionises the offerings of providers, enabling them to supply immediate, out-of-the-box AI insights for customers. Its sophisticated AI and natural language processing capabilities allow for an in-depth analysis of conversations, identifying key moments based on context, not transcripts. From detecting actions and complaints to uncovering various conversational nuances, Dubber Moments offers actionable intelligence from each conversation. This is pivotal for service providers and businesses looking to gain insights from their conversations without extensive in-house AI resources.

Dubber Moments is a revolutionary opportunity for providers to deliver AI functionality to organisations of any size, or embedded in their own network to enhance the communications experience for any user on their network. 

“Dubber Moments enables simple understanding of areas which fundamentally affect a business such as voice of the customer, employee safety and wellbeing, and sales performance” said James Slaney, COO of Dubber.

“We are continuously expanding the capabilities of Dubber Moments, releasing new Moments like ‘Abuse’ to recognise harassment and enhance staff wellbeing and ‘Sales Close’, which allows sales leaders to proactively analyse and provide meaningful feedback to ensure their teams’ optimal performance.”

“We’re so proud of the immediate impact that Dubber Moments has for customers of all sizes and are pleased to receive this recognition at the Future Digital Awards. It is a testament to our team’s vision for transforming communications across Service Provider networks into valuable, insightful data. This award not only highlights our innovation but also signals the significant impact our technology is poised to have across the communications sector.”

A Bright Future 

Securing the top spot at the Future Digital Awards is not just an occasion for celebration at Dubber; it’s a powerful validation of the continuous hard work and innovation demonstrated by our team. These awards are more than just accolades, they are a testament to our commitment to leading innovation in the telecom industry through AI.

To see an example of Dubber Moments in action, click here to learn more about how Devonport and Dubber used AI-powered Moments to change the way their call centre interacted with residents and provided valuable insights for the Council to make data-based decisions.