Learn

Managing a highly mobile workforce presents unique challenges such as ensuring compliance, tracking performance, and providing effective training without in-person supervision. Businesses with teams on the road, working from home or in hybrid situations need solutions that can provide immediate value, efficiently connect and manage teams, and support long-term growth. 

Staff Compliance with Internal Policies and Regulations 

Dubber automatically records and securely stores every call, providing a clear audit trail for all customer interactions. This ensures that staff comply with company policies and regulatory requirements at all times. With built-in oversight, businesses can actively monitor adherence, prevent HR issues, and enforce compliance across teams—regardless of their working location.

Streamlining Training and Performance Tracking

Call recordings and transcriptions provide actionable, valuable data, and by capturing conversations from team members in real-time, Dubber builds a compliant and centralised resource. 

Businesses with mobile workforces may struggle with the ability to monitor and assess employee contribution, as it becomes more difficult to ensure they are engaging in meaningful conversations, adhering to company policies, and delivering the expected output. 

With the Dubber platform , managers can manage the conversations of their teams and where appropriate reinforce best practices, highlight successful strategies, address areas of improvement, and monitor overall performance. 

Building a Collaborative Team Culture 

With collaboration through real-time call insights, managers can share successful sales strategies, common challenges, and key takeaways from conversations. By sharing these learnings, teams exchange knowledge and best practices can be implemented. 

Simplifying Remote User Activation and Onboarding

Dubber’s open API and seamless integrations allows managers to activate new users from anywhere, speeding up the onboarding process through a frictionless experience.  

Managing highly mobile and dispersed workforce comes with challenges, but with the right tools, it can become an opportunity for growth. Dubber is here to help. 

For questions or queries on how we can drive success for your business contact us here: contactus@dubber.net

As we look ahead to 2025 and beyond, Dubber is focused on delivering the next generation of voice recording and powerful AI insights, while building more meaningful connections with our customers and partners worldwide. 

Building Trust with Technology

Businesses need solutions they can rely on to provide secure, seamless, and compliant communication experiences. Dubber has earned the trust of businesses worldwide by delivering reliable and efficient solutions that meet the highest standards of compliance. We work, and continue to grow, with telecommunications providers and organisations to offer trusted, actionable solutions that deliver immediate business value. 

By prioritising transparency, security, and innovation, we provide full visibility into our security practices through our Trust Center, reinforcing Dubber’s commitment to data protection and regulatory integrity. 

Driving Innovation for the Future

From voice recording to our AI-powered conversation intelligence, our team of expert engineers and data scientists are continuously developing and executing new capabilities that deliver deeper insights and value for our users.

Through ongoing research and development, we are focused on reshaping industries and empowering businesses to increase operational efficiency, remain competitive, and improve business decision making. 

Leading with Responsibility 

As we build for the future, we are committed to responsibility by prioritising ethical practices, regulatory compliance, and the highest standards of quality. This is reflected in the way we work and how we develop and distribute our solutions.

Our in-house AI models are rigorously trained, tested, and deployed to ensure transparency and accountability at every stage. Being responsible also means making our solutions accessible, easy to deploy, and compliant, supported by quality assurance processes and an ongoing focus on data security. 

By using ethical and responsible AI practices, we’re delivering not only performance and security, but a peace of mind for our partners and customers. 

As we continue to innovate and grow, Dubber remains focused on being a trusted partner, a leader in AI-driven communication solutions, and a company committed to the highest standards of responsibility. We look forward to driving value with you.

Contact us with any questions or inquiries.

Learn about Dubber on Microsoft Teams:

Happy New Year, everyone! As we step into 2025, we’re energised by the opportunities ahead and the incredible momentum already building across our business.

This year, we’re starting strong with a bold initiative to reposition our market-leading AI. These updates are focused on accelerating the uptake of Dubber Insights across a broad range of segments that include Automotive, Retail, Financial Services, Construction, Healthcare and Government. With Conversation AI we’re setting a new standard for value and innovation—ensuring both our partners and customers stay ahead of the curve.

Our platform investments from the last quarter have already started delivering significant value to our customers. Key highlights include the launch of our AI self-learning feature, which customises deeper insights across all our Dubber Moments, accessible to all customers with no effort required. We also enhanced call recording capabilities for Webex Contact Centre and Zoom, alongside updates to our technology supporting MS Teams. These advancements further strengthen our competitive position in call recording and conversation AI.

We’re also thrilled to welcome a dynamic new board that shares our vision for growth and leadership. Across the organisation, there’s an undeniable buzz of excitement as we see our positive culture driving fresh energy into everything we do. From a strong start in sales to a renewed commitment to building the features within our platform that secure our market leadership, it’s clear that 2025 will be a year of impact.

To our valued partners, customers, and dedicated team members: we hope you enjoyed a well-deserved break and feel as recharged as we do. Together, we’ll achieve extraordinary results, and we can’t wait to share this journey with you.

Looking forward to an incredible 2025 with our partners and customers!

With the continued rise of hybrid and remote work, Microsoft Teams has become a cornerstone of modern business communication. With more than 320 million endpoints on Teams Meetings and 20 million on Teams Phone, Dubber’s commitment to enhancing call recording capabilities and providing comprehensive solutions remains stronger than ever. 

We have recently rolled out a series of important and enhanced updates to our Microsoft Teams call recording solution, bringing greater functionality and improved user experience. If you missed it, or if you’re looking to explore how these improvements can continue to benefit your organization, here are the key enhancements designed to optimize your compliance and data capture strategies. 

Advanced Recording Capture Controls 

Dubber’s call recording solution for Microsoft Teams offers even more flexibility with advanced recording controls. Businesses can choose exactly what they want to record, whether it’s internal calls, external calls, or meetings with clients versus colleagues. This level of granularity helps tailor solutions to specific organizational needs and gives more control in customizing recording strategies.  

Simplified Set-up for Faster Deployment 

The updates eliminate complex account setup processes, making the entire process more intuitive and efficient. This streamlined system enables partners and enterprise customers to quickly deploy Microsoft Teams call recording across multiple accounts with minimal effort. With fewer technical barriers and faster implementation, businesses can start capturing valuable conversation data without delays, for quicker access to the insights they need to drive better outcomes. 

Reliability and Scalability for Global Teams 

Dubber’s call recording solution is built for global scalability and reliability, ensuring that every call is captured, no matter where or when it occurs. Our setup ensures that there’s always a bot available to service calls, even in the busiest global environments. Whether you’re managing large meetings across time zones or scaling up during peak periods, it automatically adapts to meet your business needs – no manual intervention required. 

We remain committed to evolving our platform to ensure that our partners and customers have the tools they need to stay compliant and gain valuable insights from their conversation data.  

To hear Vish Kaimal, Dubber’s Product Lead speak more about these updates, and how they are transforming Teams Recording, watch the video here:

Sales managers often come to us with a simple request: they want to better understand the conversations their teams are having with customers. Their first instinct is usually to conduct a focused search into their conversation data. After all, tracking specific topics—whether it’s certain products, service points, or pricing discussions—is essential for managing key metrics and aligning sales efforts with strategic goals. But when it comes to conversation intelligence, there’s an opportunity to move beyond just looking for what you think you should find. 

In our discussions, we heard a frequent request: sales leaders wanted a clear way to validate that their teams were discussing the products and services most relevant to their business. And, with Dubber’s Moments—a targeted tool aimed at improving the visibility of high-stakes conversations, like those related to closing sales—they found a solution. This tool initially allowed managers to zoom in on the content of these discussions and quickly confirm whether strategic topics were covered. But, as they soon discovered, there was more value in conversation intelligence than a single-threaded view could capture. 

For the first time, managers were able to see beyond isolated conversations and gain a broader view of all customer interactions. This panoramic view fundamentally changed their perspective. Instead of merely verifying individual interactions, managers gained insights into larger patterns, emerging customer needs, and unanticipated obstacles. It revealed not only what was being discussed, but also highlighted gaps and opportunities to refine their training and support for sales teams. 

This new perspective demonstrates the value of open-ended exploration in conversation data. A focused search can give managers the data they think they want—but the broader view can reveal data they didn’t know they needed. Through this lens, conversation intelligence becomes more than a simple audit tool. It evolves into a powerful asset that supports strategic adjustments, whether that’s enhancing team training, refining messaging, or identifying new areas of growth.  

With Dubber Moments, managers are now able to provide real-time feedback, helping their teams have the right conversations and equipping them with the support they need to succeed. By starting with focus but expanding to perspective, true value is uncovered, making every customer conversation a building block for a stronger sales strategy.  

At Dubber, we’re not just about giving managers the ability to track keywords or topics. We’re about empowering them with a deeper understanding—an open view that brings true perspective, enriching every interaction and driving a smarter path forward for sales teams and organizations alike. 

Contact us to find out more.  

Simply recording calls is no longer enough. Organizations need more than just compliance and records; they need insights that drive business growth whilst enhancing the customer experience. Dubber Recording + Trends is redefining what call recording can achieve.  

Why Recording Calls matters 

Call Recording has become a crucial tool for businesses looking to improve operations, ensure compliance, and improve the customer experience. However, many solutions available in the market treat recording as just that – a basic functionality. At Dubber, we believe that it should be so much more.  

Dubber Recording + Trends 

Dubber Recording + Trends merges compliant call recording with cutting-edge AI-driven conversation intelligence. This isn’t just about capturing conversations; it’s about transforming them into actionable insights for optimized internal and external operations.  

One of the standout features of this solution is Highlights. This powerful tool enables users to easily identify key Trends, or recurring topics, happening within conversations.  

Picture this:

A customer service manager receives a report indicating a spike in call volume related to a specific product. With traditional call recording, they would have to sift through countless conversations to identify the root cause. With Highlights, they can quickly pinpoint that common issue, and armed with this information they can take immediate action, whether it’s escalating the issue, or proactively reaching out to the specific affected customers to offer solutions.  

Similarly, a sales team notices an unexpected decrease in performance over the past few weeks. Instead of relying on general metrics or dismissing it as seasonal slowdown, the sales manager can turn to Highlights and could discover that there has been a shift in customer sentiment as many client’s express concerns about pricing compared to competitors. With this insight, they can adapt their pitch, offer an incentive, or consider adjusting their pricing strategy to meet market demands.  

With Highlights, your customers gain the ability to act faster, make informed decisions, and drive better, mutual business outcomes for you and your customer.  

Call recording with Dubber isn’t just a service; it’s a strategic advantage. By integrating AI-driven conversation intelligence with compliant recording, we help businesses harness the power of their conversations. 

Are you ready to transform your call recording experience? Let’s talk about how Dubber can elevate your organization today: contactus@dubber.net. 

Meaningful customer interactions are increasingly important, and grasping the intricacies of conversations can set businesses apart. Making and understanding these connections are at the heart of successful business operations, as they shape our interactions, influence strategic decisions, and drive growth. 

That’s why we’re excited to introduce Connections. As a standout feature in our AI-driven conversation intelligence platform, Dubber Moments, Connections empowers businesses to unlock deeper insights tailored to customers’ unique business needs, reshaping every interaction into a strategic opportunity for growth.

The Power of Connections

Dubber Connections takes conversation intelligence to the next level. Unlike traditional keyword searches that merely skim the surface, this groundbreaking feature identifies specific product names, services, or brands within each Moment in conversations.  It aggregates data on mentions, customer segments, and trends, providing organizations with a comprehensive understanding of their marketing presence and potential opportunities. 

With Dubber Connections, you can uncover insights that matter most, leading to smarter strategic decisions.

Why Choose Dubber Connections? 

Tailored Insights

Deliver insights that align with your customer’s specific business needs enabling more effective decision making. 

Improved Market Understanding

With deeper analysis, businesses can grasp their market presence and identify new opportunities. 

Seamless Integration

Dubber Moments can be seamlessly integrated into your existing operations, allowing you to harness these capabilities with minimal disruption. 

Competitive Edge

Differentiate in a saturated market with advanced insights that traditional solutions cannot match. 

The launch of Dubber Connections is more than just an upgrade; it’s a commitment to innovation and excellence in conversation intelligence. We invite our partners to explore how this feature can elevate your offerings. If you’re not yet leveraging our advanced AI capabilities, now is the time to discover the unparalleled advantages that Dubber Moments can provide.

Join us in connecting the dots for your customers – let’s redefine what’s possible in conversation intelligence. 

Ready to learn more? Contact us today to see how you can start offering Dubber Moments to your customers.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its Q1 FY25 quarterly report.

Another WebexOne in the books! As a proud Cisco partner, Dubber was thrilled to sponsor the event and showcase our commitment to enhancing communication and driving revenue growth for Cisco partners, sellers, and customers. With our latest product expansions and integrations available on Cisco, we’re redefining the possibilities in conversation capture and business intelligence. 

As expected, AI was a significant focus at the event, highlighting how technology is reshaping communication strategies across different industries. Attendees explored the transformative power of AI, discussing its role in automating processes, enhancing customer experiences, and providing business insights that were previously unattainable.  

Dubber engaged in conversations around the future of AI-driven solutions and their ability to analyze large amounts of data quickly, offering actionable insights that inform business strategies. This evolution is particularly relevant in today’s fast-paced and digital environment, where businesses must adapt swiftly to changing customer expectations. Dubber’s AI, built from the ground up, is specifically designed to harness these capabilities, providing seamless integration and real-time analysis that empower organizations to unlock the full potential of their conversations. Our proprietary AI technology ensures that every interaction becomes a source of valuable insights, driving smarter decision-making and enhancing operational effectiveness. 

We took the opportunity to discuss our new product offerings, Dubber Recording + Trends and Dubber Unified Capture + Insights. These innovations leverage our market-leading call recording capabilities while integrating advanced AI-powered conversation intelligence. By analyzing conversations in real time, organizations can uncover actionable insights that drive better decision-making and enhance customer interactions.  

Dubber’s updated products not only provide a more extensive offering to meet the diverse needs of our customers, but also present a significant opportunity for Cisco partners and sellers to drive revenue per user on Webex. Dubber users can now seamlessly upgrade and deploy paid SKUs directly within the Cisco Control Hub, simplifying the upgrade process and encouraging a seamless transition to premium offerings. This streamlined approach is designed to boost user adoption of Dubber’s advanced technology, increasing ARPU for partners and sellers alike. 

Whether you are deploying Webex for small businesses or large enterprises, Dubber’s solutions automatically deliver insights across the entire organization. Looking ahead, further enhancements in our integration with Cisco will focus on improving awareness and engagement, ensuring sustained revenue growth and greater value for customers.  

Thanks again to the Webex team for having us, let’s continue to drive innovation and unlock value together!  

To learn more about Dubber’s solutions available on Cisco Commerce Workspace (CCW), contact us at cisco@dubber.net.