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Today we announced another major deployment of Dubber – this time at the heart of one of the world’s largest networks – AT&T.

Dubber will be launching compliant Unified Call Recording and Voice AI on 3 AT&T Networks: AT&T IP Toll-Free Network, AT&T Hosted Voice Service and Cisco Webex Calling with AT&T Business in the United States. What makes AT&T so special is that they are the first of the major service providers to deliver on the promise of Dubber Unified Call Recording.

It’s an unequivocal validation of our strategy to enable conversations to be captured across multiple end-points and unified in the Dubber Voice Intelligence cloud.

This reflects how modern businesses operate. We jump from calls on Microsoft Teams and Cisco Webex to responding to customers on mobile devices and taking calls in service centres. What is crucial – for compliance, productivity, and visibility – is that all those calls can be integrated into one place and used to enrich systems of record like Salesforce.

That’s how, with AT&T, we can end not knowing for any business of any size. And that’s equally true for state and local government and education.

A Unified Approach.

Dubber is the only Unified Call recording and Voice AI solution running across multiple AT&T Voice business services – creating one place for all voice, video and text data to be harvested and leveraged instantly.

1. AT&T IP Toll-Free
2. AT&T Hosted Voice Services
3. Cisco Webex Calling with AT&T

Native + Cloud = Advantage

Business, state and local government have been trapped for years on legacy call recording solutions often requiring hardware, storage (that increases in costs the more you record) and only connected to specific applications.

Together with AT&T, we will enable customers to capture conversations from any eligible end-point – a simple feature add-on, and then AI-enrich and store their voice data in one place. They’ll be able to access all this safely and securely, meeting critical compliance and regulatory mandates.

Data is immediately available to analyze and to pull key insights from. Key insights that make material improvements to business operations, customer experience, and compliance mandates, all of which takes place in a vastly more dispersed work environment than ever before.

As a simple and easy to deploy feature upgrade, Dubber Unified Call Recording and Voice AI can be added to any of the listed AT&T services. Customers can easily connect voice data – including conversational content, sentiment analytics and call meta-data to big data sets, applications such as Salesforce, and more.

Central to the Dubber on AT&T offering is compliance. Not just that experienced by Financial Services enterprise and others in regulated industries, but also regulations such as PCI and HIPPA. Answering the broad range of compliance mandates faced by a business means Dubber on AT&T addresses every element of compliance – from how calls are recorded to what data is retained to how data is stored.

The unprecedented events of 2020 drove adoption of Microsoft Teams globally as businesses were forced to adapt rapidly to continue their operations with a dispersed workforce. Ensuring continuing compliance with industry regulations has been a challenge for enterprises using Microsoft Teams, until now.

The Importance of a Certified Compliance Call Recording for Microsoft Teams

An automated, policy-based recording solution certified by Microsoft that seamlessly integrates with Microsoft Teams is a critical piece of communication infrastructure. It is also essential for ensuring Microsoft Teams communications compliance.

Dubber is among the first Call Recording solutions to achieve compliance call recording certification for Microsoft Teams. And from what we can tell, the only certified call recording solution capable of delivering Unified Call Recording.

What makes Compliance Unified Call Recording different?

Legacy call recording solutions capture call recordings from a small range of end-points; they are often specific to an application; and typically require hardware, software and professional services. Dubber is truly network native and cloud based. This means compliance call recording is provisioned with a click, any number of endpoints can be captured, and any recordings can be stored in the infinitely scalable Voice Intelligence Cloud.

Just like Dubber is native to Microsoft Teams, it will work as well for mobile, desk-phones and more. And it’s open API and out-of-the-box integrations with popular software like Salesforce mean you’re not tied to seeing your voice data, beautiful transcriptions and AI-enriched insights in Dubber.

Enabling Continuous Compliance for Microsoft Teams Customers

Businesses in regulated industries such as banking, government, insurance and financial services sectors can now meet their legal and regulatory obligations for Microsoft Teams users in call centre, branch, and work-from-home environments simply, easily, and with confidence.

By recording calls with Dubber, financial services firms can use Microsoft Teams with confidence knowing that they can automatically record, store and encrypt all call data as required by HIPAA, GDPR, PCI DSS, KYC, Dodd-Frank, MiFID II, and more.

Dubber’s cloud based compliance call recording solution frees financial institutions from the restrictions of application-specific and infrastructure-based call recording normally confined to call center environments. Dubber offers a cloud-native solution that records directly from the network to complement remote working.

Discover the gold standard in compliance call recording for Microsoft Teams today.

Download the Q2 FY21 Investor Update below.

End not knowing with Salesforce & Dubber

Dubber’s Unified Call Recording and voice AI solution is now available on the Salesforce AppExchange. This innovative solution enables Salesforce users to compliantly capture calls from mobile devices, unified communications (UC) solutions and fixed lines, and integrate the recordings and voice data within Salesforce. Not only does this integration reduce sales admin through automatic call logging within Salesforce, users can also use Dubber’s powerful voice AI to proactively manage their customer accounts and improve their interactions.

Empower your sales teamResearch conducted by Salesforce has shown a massive 92% of customer interactions occur by phone and, according to CSO insights, 42% of sales representatives do not feel they have the right information before making a sales call. Dubber solves these issues by giving sales leaders and teams the visibility and resources they need. Sales leaders can ensure maximum visibility of customer conversations by compliantly capturing 100% of calls made across their existing telephony system or UC platform – including Microsoft Teams and Cisco Webex – which are then natively logged in their Salesforce environment.

Give back lost hours“Dubber’s integration into the Salesforce AppExchange solves a myriad of issues that sales staff face everyday,” said Steve McGovern, CEO Dubber. “We’re putting sales leaders back in the driver’s seat by ending not knowing what was said and how satisfied customers are. And we’re giving sales reps back hundreds of hours of lost productivity taken in entering notes and updating records. Dubber on Salesforce should be the one thing every sales leader does first in 2021 – to boost performance and productivity and get an edge over competitors.”

McGovern added, “The essence of a successful CRM strategy is to understand and represent the true relationship with the customer. There is no better way of doing that than capturing the nuances of expression. With Dubber Unified Call Recording and voice AI integrated with Salesforce, users can now get the full picture of their customers – eliminating the guesswork and intuition that businesses have relied on thus far to enable better customer experiences.”

Optimise sales productivityEnterprises with Dubber-enabled telephony or UC platforms can now seamlessly integrate their recordings with their Salesforce environment to automatically capture conversations and log them within Salesforce. These conversations can then be enriched with transcriptions and line-by-line sentiment analysis with Dubber’s voice AI.

A key issue for sales teams is call logging and note-taking. With reps making upwards of 30 calls per day, the administration of transferring all that data into Salesforce can take up hours of time that could be spent prospecting and engaging customers. Dubber’s integration with Salesforce solves this problem by automatically capturing and logging calls within Salesforce.

Proactive prioritisationDubber’s voice AI capabilities can take this a level deeper: using customisable alerts to proactively identify crucial moments or problems that are raised in calls and prioritising their time to stay on top of evolving situations.

Important trends in customer conversations and employee behaviour can also be identified by exporting and visualising patterns in BI tools, and transcriptions can be quickly searched and accessed by sales and compliance teams to validate agreements and resolve disputes.

With everything visible within Salesforce, salespeople can quickly search for information contained in their recorded conversations. Opportunities can be filtered by keywords, and sales managers can get complete visibility of their team by accessing sentiment analysis or viewing by customer, sales rep, or across an entire team. Dubber’s voice AI also powers customisable alerts – dramatically enhancing team productivity with a proactive approach to sales and lead prioritisation.

Get the Dubber integration from the Salesforce AppExchange.

Not all information is equal. Some can be stored and used. Other information can’t.

The question is how to separate what can and can’t be recorded and stored when your aim is to capture crucial conversations while also ensuring PCI DSS compliance.

Fortunately there are solutions, but not all are created equal.

The dangers of redaction

There is an old saying: prevention is better than cure. As far as PCI solutions for call recording go, there are preventative measures and there are cures. PCI redaction solutions are cures. Customers give all of their payment information to contact centre agents while the call is being recorded. Not only is the information taken by the agent, but it’s now been processed and recorded. Redaction solutions rely on AI to detect the correct information to delete and no solution is 100% effective.

PCI compliant call recording options

Now for the preventative measures: pause and resume and payment gateways. These solutions stop identifiable information from ever being recorded, so there’s no need for an AI bot to go through recordings and transcripts with a black pen.

PCI compliant payment gateways

Payment gateways are the ultimate gold standard in PCI compliance solutions. Not even the contact centre agent has any knowledge of the customer’s details as these are entered by the customer through their keypad. Any dual-tone multi-frequency (DTMF) tones are masked and the agent sees asterisks appear on their screen instead of characters.

Pause and resume for PCI compliance

Payment gateways aren’t for everybody. Depending on the PCI requirements of your business and your budget, a pause and resume solution may be more suitable. Choose from manual or automatic options, depending on your needs.

Manual solutions put the pause and resume of recording in the hands of contact centre agents – allowing them to stop recordings when sensitive information is about to be shared. Of course, this method opens up the potential for human error.

PCI DSS guidelines recommend that merchants using this method check their recordings weekly for identifiable information.

Automatic pause and resume is triggered by window or URL changes, or through custom triggers using an API. Desktop clients don’t require any custom developments and can be easily integrated, while API solutions are more robust, with a lower risk of end-user interference.

Chat to a Dubber compliance expert today to understand how to address PCI compliance when recording calls and storing conversational data.

92% of all customer interactions are voice. More than ever with dispersed work environments, those calls and conversations are happening in new locations, and across multiple networks, collaboration platforms and devices. These are the most important conversations happening in a business and when they end critical data, content and value is lost forever.

Dubber automates the process of creating a system of record that shows not only exactly what was said but the sentiment it was conveyed with. Unified Call Recording enables businesses to securely and compliantly capture all their voice data. Voice AI is a powerful tool that enables users to convert conversations into strategic business insights and decisions and empowers businesses to automate high-value process workflows.

ROI can be measured across a range of areas including:

1. Cost reduction of legacy call recording solutions – Eliminate storage and professional service costs with cloud based call recording.
2. Reduction in compliance costs and mitigation of risks – Utilise holistic compliance management to cost effectively meet regulatory requirements and avoid costly fines.
3. Call centre efficiency– Optimise the time, workflows and productivity of call centre staff.
4. Automate customer satisfaction reporting and improve CX – Reduce customer satisfaction survey costs and automate reporting and workflows.
5. Automate sales & service admin for productivity gains – Remove manual data entry of call data and time spent on administrative tasks.
6. Time to remediation of investigations – Quickly and easily manage customer investigations with access to all customer conversations in real-time.

For more information on how your business can benefit from Unified Call Recording take a read of the the whitepaper ‘End not knowing: six strategic and economic benefits of Unified Call Recording and Voice AI’

2020 was certainly different. And 2021 will be different again.

While 2021 will see the continuing acceleration of the dominant trends of 2020, it will be a different year again as enterprises and governments shift from a scramble to adapt to a new normal, to reshaping their futures based on new conditions.

Plato was right: necessity is indeed the mother of invention. During the COVID-19 crisis, one area that has seen tremendous growth is digitization, meaning everything from online customer service to remote working to supply-chain reinvention to the use of artificial intelligence (AI) and machine learning to improve operations. Healthcare, too, has changed substantially, with telehealth and biopharma coming into their own. – McKinsey

Here are our views on what these new conditions mean for governments and enterprises in the context of Voice Data as a Service and Unified Call Recording.

1. Endpoints have been dispersed, for good

The overnight shift to remote work meant the scattering of communication endpoints from one centralised location to home offices and makeshift desks all over the world. This opened the door to mobile and Internet Protocol (IP)-based communication becoming the main channel for business conversations.

Enterprise adoption of Unified Communications solutions as the dominant communication tool will accelerate in 2021 – driving the need to answer broader enterprise needs for compliant conversations on these platforms.

“As organisations raced to deploy communications platforms such as Zoom, Microsoft Teams and Cisco Webex, they faced new pressures to ensure that communications across these channels were in compliance with industry regulations. This has shifted the requirement for call recording from being application-specific to the need for Unified Call Recording – due to the need to capture every endpoint.” – James Slaney, COO

2. Compliance optimisation

The pressure to maintain compliance with industry regulations isn’t going anywhere, in fact it accelerated this past year.

Compliance has remained a primary driver for call recording, however, we have seen a new emphasis on utilising the data to understand the customer and ensure employee wellbeing as part of a more proactive approach to compliance and business continuity.

2020 saw voice data emerge as a principal driver of optimising compliance programs to deliver a real-time view and reduce costs and complexity. This too will accelerate in 2021 as business leaders look to seamlessly integrate voice data with big data sets, applications such as Salesforce and more.

“Employers are feeling the distance between themselves and their employees and are keen to know more about the wellbeing of their staff, as well as wanting to be on the front foot when it comes to reducing risk and complying with industry regulations. This has led to organisations looking for ways to rapidly undertake audits – making keyword search and custom alerts more important than ever and relegating old world systems that don’t enable real-time search to the back seat.” – Russell Evans, CRO

3. The paradox of contactless customer experience

Satisfying customers through digital and contactless experiences means getting closer to customers, even while they are further away.

The lack of customer intimacy implicit in digital channels created more demand for voice communications. Leading organisations increased efforts to listen harder and automate customer experience (CX) reporting. Traditional approaches to net promoter scores that delivered CX insights quarterly or annually have begun to be replaced by AI-enriched voice and digital data that provides real-time insights. Analysing customer experience and employee experience identifies the true drivers of engagement and loyalty.

“Ending not knowing what was said, what the customer or employee experience was, or how the organisation is performing from a CX and EX standpoint is more important today than ever. 2021 will see traditional methods -– which present data months after it happened or worse, are based on hearsay – with real-time voice data analytics derived from Unified Call Recording. Enterprises will rapidly shift from time-lapsed CX to continuous CX, and reap significant cost savings as they do it.” – Andy Lark, CMO

4. Closing the business continuity chasm

2020 made the term “unprecedented events” seem like the understatement of the century. Business continuity planning was upended by the coronavirus pandemic. Organisations were forced to reassess their approach to every aspect of their operations and communications: from call centres to supply chains.

Business applications easily managed in data centres and wired to end-points had to be rapidly reassessed as workers dispersed, and legacy call centre approaches rethought. Cloud and network-centric approaches will accelerate in 2021 as enterprises look to reduce costs and fully virtualise approaches to voice interactions.

“We saw a shift in enterprise focus towards building out more UCaaS capability, which drove interest in the potential of voice communications as a valuable source of data. There was a growing desire to understand conversational data and turn it into actionable insights through the use of AI. Businesses began to understand that voice data can be used to improve operational performance, especially with the increase of digital and distanced transactions.” – James Slaney, COO

5. Mobile as the primary communication channel

The rise of mobile communications skyrocketed throughout 2020. Without an office and the accompanying communications systems, employees resorted to using their mobile as their primary communication channel. With the rise of 5G this adoption of mobile devices will only continue to increase.

While some regulators hit pause on compliance mandates for employees working from home, most – including the FCA in the UK – now require compliant call recording of conversations between bankers and customers.

This leaves businesses reevaluating their communications solutions and their compliance requirements. In order to ensure compliant and critical record keeping, businesses need to be able to capture calls directly from the network.

“Where call recording was once confined to the domain of the call centre, enterprises raced to understand how to capture conversations from mobile devices across wireless and IP connections. Unified Call Recording and Voice Data as a Service became a priority as organisations looked to capture calls from anywhere, enrich voice data with AI, and aggregate that data for broader enterprise use.” – Russell Evans, CRO

6. Work changed forever

Vaccine rollouts bring promise of a return to old freedoms, but in the meantime, communication and collaboration is likely to remain virtual. A Gartner survey of company leaders found that 82% plan to allow employees to work remotely at least part of the time after the pandemic, and 47% will allow employees to work from home full-time.

“The move to remote work has continued the shift to the cloud, with businesses moving away from application-specific and infrastructure-based call recording solutions. Organisations are demanding cloud-based and network-based offerings to complement the new way of working, and a landscape of business that looks like it has been permanently altered.” – Andy Lark, CMO

7. AI pixie dust is everywhere

Any tech solution offered in 2020 had AI attached to it in some form. It was also the year in which organisations saw through the hype and started to look to the real power of AI to automate workflows, enrich data and generate insights.

The application of AI to create intelligence and actions from conversational data will accelerate in 2021. At the most basic level we will see improvements in the ability to accurately transcribe voice data. At the same time advances in conversational outcome predictions will provide enterprises with the ability to significantly improve customer and employee experience.

“Anyone will have seen that in recent years vendors have begun sprinkling AI into every conversation, but what remains is the gap between the technology and understanding of where AI fits and how it can benefit businesses. Poorly managed voice data and AI only adds to the ‘info-besity’ many enterprises experience, further limiting their ability to get clarity from large data sets. Voice AI is more than just transcription, and decision-makers need to be sure they are getting the right data and insights to optimise their organisation.” – Russell Evans, CRO

8. The rise of voice data in the cloud

If data is the new oil, 2020 made it clear that voice data is the largest untapped source of rich insights available. Once isolated to individual applications and business functions, 2021 will see voice data break free of silos and discrete endpoints to become unified in the cloud.

We are seeing an increase in demand for data, as businesses are using this information to fuel continuous intelligence that can inform their everyday business decisions and actions. Gut feelings are no longer enough – the growing complexity of the world requires data-driven organisations.

“While Voice Data as a Service across mobile, UC, and SIP connections is a critical differentiator for service providers, the broader opportunity is in unifying that data in the Voice Intelligence Cloud and letting AI enrich it. This enables enterprises to turn compliant call recording into continuous compliance monitoring.” – James Slaney, COO

Here’s to ending not knowing in 2021!

PRESS RELEASE

Dubber achieves compliance call recording certification for Microsoft Teams

Rigorous, in-depth third-party certification process ensures user experience meets all Microsoft-defined quality and security parameters

Melbourne, Australia, and Dallas, Texas, 2 February 2020 — Dubber today announced that it is among the first Unified Cloud Call Recording solutions to achieve compliance call recording certification for Microsoft Teams. To be certified under the Microsoft program, companies are required to submit their solutions for rigorous third-party approved testing for quality assurance, performance within the Microsoft Azure environment, interoperability and compatibility with the Teams user experience, security and compliance, marketing and customer support.

Achieving Teams Certification for the Dubber Unified Call Recording (UCR) solution means service provider partners, channel partners and enterprises are ensured of a trusted solution that has met the highest levels of testing for the Teams platform. Spanning several months of rigorous testing, Dubber’s solution met and, in many instances, exceeded the parameters of the certification process for voice, video, and screen share. As a part of the certification process, Dubber will also be included in the Microsoft AppSource Marketplace for compliance.

“Achieving Microsoft Teams Certification for Compliance is a significant first for Dubber and our partners. Successfully completing this rigorous level of testing, our service provider partners and enterprise users can be confident the Dubber platform will meet their requirements for security and compliance call recording on the Teams environment. The Teams compliance certification is especially significant for our customers in the banking, government, insurance, and financial services environments who are often under legal mandates to record and store call recordings. With Dubber, they can eliminate costly on premises and cap-ex intensive solutions and meet their obligations for Teams users in call center, branch and work-from-home environments simply, easily and with confidence,” said Adrian Di Pietrantonio, EVP, Global Platforms & Partnerships, Dubber.

Mike Ammerlaan, Director, Microsoft 365 Ecosystem at Microsoft Corp. said, “Our partners are an essential part of meeting our customers’ communication and collaboration needs with Microsoft Teams. We are pleased to have Dubber successfully complete the Teams compliance recording certification process. This can help their customers– especially in the financial services sector –stay compliant and meet their call recording obligations for calls placed in Teams.”

Background:

• As a part of the certification process, Dubber is listed in the AppSource Marketplace here: https://appsource.microsoft.com/en-us/product/web-apps/dubbercorp1603082091027.dubber01?src=wnblogjan2018&tab=Overview

About Dubber:

Dubber is unlocking the potential of voice data from any call or conversation. Dubber is the world’s most scalable Unified Call Recording service and Voice Intelligence Cloud adopted as core network infrastructure by multiple global leading telecommunications carriers in North America, Europe and Asia Pacific. Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, productivity and more from any endpoint. Dubber is a disruptive innovator in the multi-billion-dollar call recording industry, its Software as a Service offering removes the need for on premise hardware, ties to specific applications or costly and limited storage.

For more information, please contact:

Investors

Simon Hinsley simon.hinsley@dubber.net +61 (0) 401 809 653

Media

Terry Albersteinterry@navigatecommunication.com.au+61 (0) 458 484 921

Today we welcome Speik to the Dubber family.

Growth through Dubber’s continuing global execution – and by adding service provider footprint and capability through acquisitions – is core to our strategy. The aim is simple – grow faster and deliver more services to more service and solution providers, Enterprises, SMEs and Governments than ever before.

Matthew Townend, Executive Director, Cavell said it well:

“Service and Solution Providers are in a race to achieve differentiation and answer the accelerating compliance, security and productivity demands of Enterprise. Dubber with Speik creates an industry-leading offering for service and solution providers and deep capability in addressing compliance and call recording needs within SME’s and Enterprises.”

Demand for Unified Call Recording continues to accelerate driven by compliance, dispersed workforces driving demand for IP-based and mobile conversations, and the need to capture crucial conversations for business continuity, operational and team productivity.

To meet this need, we’re continuing to move quickly. Unlike others who have concentrated on doing this within specific applications or use cases, Speik aligns with our approach of capturing billions of conversations as they take place in the service provider network and major communications solutions – like Cisco Webex and Microsoft teams.

By doing so, we enable Enterprises and Government users to capture calls from any endpoint while eliminating their need for costly hardware, professional services and ever-escalating costs as data grows.

And critically, we can fully answer the need of the modern Service Provider working across SIP, Mobile and UC end-points – enabling them to deliver a complete and differentiated solution to customers.

Why Speik?

Speik is a leading provider of call recording solutions to UK service providers – in particular, O2’s mobile network – and has strong solutions capabilities for addressing PCI and other compliance mandates.Sergio Budkin, Director of Business Products and Propositions, Telefonica UK Ltd (O2);

“Together with Speik, O2 has been providing the mobile recording service in the UK, enabling compliance, improved customer experience and productivity gains for Enterprises and Government. We welcome the opportunity to expand those services via Dubber’s industry-leading offering across multiple sectors and delivery platforms.”

Our combined capabilities will accelerate Dubber’s industry-leading growth and address the significant opportunity for compliant Unified Call Recording. The acquisition immediately grows Dubber’s market-leading position in EMEA and contributes positively to Dubber’s annual recurring revenue (ARR) momentum.

And Speik are profitable – which adds to our bottom-line and gives us confidence that as we invest in growing Speik through sales and marketing, it benefits our customers and shareholders.

Steve McGovern, CEO, Dubber on the Speik acquisition:

“Dubber’s acquisition of Speik is fundamentally accretive on all levels. Speik brings to Dubber a strong footprint in the leading UK-based mobile network provider, world-class technology resources, and a growing base of subscribers.

“The team at Speik has been a pioneer in terms of network-based mobile recording together with O2. Their success with one recording partner over 7 years provides an insight into Dubber’s ambitions for its own 130plus service provider partners, globally.

“The Dubber product suite has a capability to expand Speik’s revenue opportunities with O2 – and other service providers – from its current enterprise focus into the larger addressable markets of mobile SME and across UC and Microsoft Teams services with Unified Call Recording.

We believe that Dubber can substantially accelerate growth and adoption in that and other key UK-based relationships — and use Speik’s PCI services to drive additional revenues into our service provider partners. We welcome the Speik team to our growing Dubber family and look forward to serving our mutual customers like never before.”

Dubber’s scale and industry-leading Unified Call Recording technologies will enable to Speik to grow across the UK and EMEA. We’ll also be bringing Speik capabilities to service providers globally.

A Unified Approach to UCR

Speik and Dubber have a common network-centric and Cloud-first technology approach enabling us to accelerate the evolution of Unified Call Recording and Dubber Voice Intelligence Cloud.

Simply put, that means any conversation from any endpoint captured – and from any call recording solution – in the Dubber Voice Intelligence Cloud. There it can be shared with applications like Salesforce, big data sets and data visualisation and analytics platforms like Tableau and Google Data Studio.

2021 will see more Enterprises and Governments moving to realise the potential of voice data — together with Speik we are best positioned to help Service Providers meet that opportunity.

New agreement expands reach of Dubber’s Unified Call Recording & Voice Intelligence Cloud with IBM & Ingram Micro Advances Dubber vision for ‘AI on every Phone’

Sydney, Australia, 7 December 2020: A leading global provider of cloud-based call recording and voice AI, Dubber (ASX:DUB), is the latest Australian company to sign up to utilise IBM hybrid cloud technologies as part of their product offerings. The new three year agreement will see Dubber expand its industry-leading Unified Call Recording and Voice Intelligence Cloud services to include IBM Hybrid Cloud and advanced security through IBM Hyper Protect.

Dubber has been working with IBM over the past 18 months to develop a cloud-based solution which uses IBM Watson Speech to Text to transform call recordings into actionable data that can be tagged, recalled, analysed, searched and saved as text to store all telephone interactions in the cloud. The solution will be available via Dubber’s existing solution providers and partners.

Dubber CEO, Steve McGovern, said, “Continuing to expand our successful partnership with IBM to include IBM Hybrid Cloud and Ingram Micro distribution will further accelerate our vision of putting AI in every network and on every phone. The security and scale at which we can achieve Unified Call Recording will enable networks to make the crucial shift from connections to delivering value from the content on the network like never before.”

“Together we are transforming the economics of capturing conversations – using the Cloud, AI and infinite scale – for service providers in a way that will ultimately enable it to be offered as an ubiquitous service,” added McGovern.

“Hybrid cloud is swiftly becoming the dominant force driving change in businesses. As companies work to modernize workloads and build new business applications on the cloud without jeopardising security and control, they are turning to IBM Cloud,” said IBM Head of Cloud for ANZ, Anthone Withers.

“As part of this agreement, we are also helping Dubber expand their business globally as an independent software vendor (ISV) through Ingram Micro so they can continue to grow, and expand their network.”

IBM’s hybrid cloud approach is built on a foundation of open source software, security leadership, and enterprise-grade infrastructure. Data protection and security services have been embedded into IBM’s hybrid cloud architecture to protect a client’s processes, applications and cloud services, while managing compliance requirements. For example, IBM Cloud Hyper Protect Crypto Services will provide Dubber’s customers with a heightened level of security as they control their cloud data encryption keys – ensuring that only the client has control over their crypto keys – and that not even IBM can access.

Additionally, earlier this month, Dubber announced its inclusion in the 35+ member strong partner ecosystem for IBM Cloud for Telecommunications: an open, hybrid cloud architecture designed to help telecommunications providers address the specific challenges of the highly-regulated industry: accelerating business transformation, enhancing digital client engagement and improving agility as they modernize their enterprise applications and infrastructure to unlock the power of 5G and edge.

As part of its work with the ecosystem, Dubber’s Voice Intelligence Cloud will integrate and be interoperable with IBM Cloud for Telecommunications, to help enable providers to deliver next generation Unified Call Recording and Voice AI Services on one cloud platform.

For more information about IBM visit www.ibm.com.au