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“We’re in a really significant wave of change,” says Andy Lark, CMO of Dubber. As ever, according to Lark, the economics of change quietly move the more visible technology of change. The need for companies to grow revenue and to improve revenue, are causing them to look for, and in some cases, to allow for, technology advancements that can enable them to achieve their goals.

In this podcast, Lark stresses the accessibility of those improvements and the centralist of the SP. Cloud communications, cloud computing, AI and ML, are delivering technologies that were once available only to the world’s largest technology companies to now be available to the local veterinarian.

“What if there was no gap,” speculates Lark about the way that sales teams often ignore sales tools such as CRMs. Events, ideas, and comments are literally lost, and a valuable, well-intentioned sales process is undermined.

Now, according to Lark, there’s the possibility of recording and capturing events, ideas, and comments in a way that really works with the personas of the people involved. SPs looking to monetize opportunities, need to take a close look at these possibilities for their customers. Lark tells us that productivity improvements can be sold but it must be tangible. Being able to give back a customer the lost time he now dedicates to making meeting notes is an example of this sort of offering real world gains.

Listen to the full podcast

Discover how you can record calls, monitor breaches and store conversations in the cloud – all while being compliant. Download the Dubber call recording compliance checklist now.

In a world of Zoom and Microsoft Teams calls, it’s essential to stay on top of call recording compliance. Legacy, location specific call recording systems are in the past. The world has adapted to a new way of working, but the compliance rules and regulations remain the same.

Download our call recording compliance checklist to:

• Learn what unified call recording is and why it’s essential
• Meet regulations like AML/CTF, RG271, Hayne Royal Commission bills, HIPAA, GDPR, PCI DSS, KYC, Dodd-Frank, MiFID II, and more
• See how Dubber AI can proactively mitigate fraud and compliance risks
• Learn how to achieve continuous compliance – whether your employees are texting, calling or messaging
• Understand how storing your call recordings in the cloud can make accessing recordings easier and prepares you for legal hold requests

Many of the people who deal with Hinchinbrook Shire Council are not comfortable with connecting online. “That means they are more likely to use their phones to contact the council than go through online channels”, says Emma Prior, the council’s administration services team leader. **

“We use Dubber Call Recording for our main customer service centre. Our rates team and the regulatory compliance team also all have their phones recorded. We use the recording to deal with contentious issues – we get a lot of ‘he said, she said’ with our customers. We use the recordings to back us up.”

She says the move to call recording came from when the council would do rates debt collection.

“Part of our process is to place reminder calls to home owners. But people would deny they were called or claim that they had missed the call and there wasn’t a message.

“Now we can say: hang on, we have this recording to show that we did speak to you or leave a message on a particular date. That was the driver for getting recordings in the first place, from there we have gone on to use it in other areas.”

Prior’s team deals with a variety of calls. “Rates are the main ones, then there are roads, animals and cemetery enquiries. Hinchinbrook also handles food licensing. We get all sorts of things, we field things that aren’t even council matters.”

Information services manager Steven Veltmeyer says there are 20 Dubber Cloud Call Recording licences at the council.

He says; “Until now we have operated as separate divisions, but we are in the process of centralising all incoming calls to go through our main customer service centre. Now that we are rolling out Microsoft Teams, it will be easier to keep control of these calls”.

Hinchinbrook Shire Council was the first council in Queensland to roll-out Microsoft Teams as its sole solution and the first in the state to use Dubber Cloud Call Recording on Teams.

Dubber delivered significant revenue growth and increases across all key metrics in the 2022 financial year (FY22) reflecting demand from service providers for new sources of value. Dubber’s core strategy, to create value for services providers through unified recording and conversational AI as a core network service, adds incremental revenue, retention and differentiation based on meeting the needs of every user of business communications services globally. 

FY22 Performance Highlights & Key Metrics (pcp)

• Substantial organic growth in all core business indicators
• Capital raise of $110m at $2.95 per share in July 2021; business objectives fully funded
• Completed integration of Notiv and Speik acquisitions – expanding commercial opportunities
• Investment in the AI and NLP capability on the Dubber platform to meet customer demand
• Extended relationships with service providers; expansion of Foundation Partner program
• Expanded global footprint; key executive appointments in technology, product and sales capability

28 July 2022 Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) (‘Dubber’ or ‘the Company’), the leading unified call recording and voice intelligence platform to telecommunication service providers globally, today reports its 4Q FY22 Appendix 4C and Quarterly Activities to 30 June 2022.

4Q FY22 Highlights

• Annualised Recurring Revenue (ARR) increased by $5m QoQ to $59m (+51% pcp)
• Operating Revenue increased to $10.3m1, up 12% QoQ (+41% pcp)
• Total annual revenue increased to $36m1, up 75% on the previous financial year
• Cash receipts for the year were $29.9m, up 48% on the previous financial year
• Gross Margin on current revenues exceeded 70%
• Dubber subscribers exceed 580,000 (+38% pcp)
• Cash on hand at 30 June 2022 was $84.3m
• Dubber is fully funded and continues to invest in contracted and future growth with a focus on winning new service providers and expanding organic growth of users via the Dubber platform
• Appointments: Sarah Diamond (to be appointed) as Independent Non-Executive Director; Michael Abenhaim, SVP, Americas

We are thrilled to announce that NUWAVE is now a Dubber Foundation Partner – and as of August 1st, 2022, we are taking off on NUWAVE iPILOT 2.0!

NUWAVE has 20+ years of delivering first-class communications services to customers worldwide and provides an intuitive, all-in-one solution for Microsoft Teams Telephony and Voice Service.

As one of the only global certified value-added resellers (VARs) in Microsoft’s Operator Connect Accelerator Program, NUWAVE has developed a unique provisioning and lifecycle management system for Microsoft voice users called iPILOT. The services suite allows service providers and enterprises to quickly and easily deploy Microsoft Teams Voice services including rapid migration, provisioning, capacity management, support, integration, and analytics.

Microsoft Teams has more than 270 million monthly active users, and NUWAVE is one of the fastest-growing providers of Microsoft voice services in North America. Steve McGovern, Dubber’s CEO, sums it up perfectly: “NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services.”

What this partnership means for you

As a Dubber Foundation Partner, Dubber Unified Conversational Recording (UCR) and voice data services are now integrated into iPILOT 2.0 and available to all NUWAVE clients as an entry-level solution at no cost. Now NUWAVE customers can easily harness the power of Dubber to unlock valuable information and insights from conversations across voice and video, all without the need for expensive hardware.

“We are excited to be partnering with Dubber.  Dubber’s unique scalability fits perfectly with our view of what cloud voice users, enterprises and service providers are demanding.  By integrating Dubber into iPILOT, we’re able to build on our iPILOT platform and provide service providers with extremely valuable, margin enhancing services that in return will help their customers extract even more value from their voice and video calls. “

–Mark Bunnell, NUWAVE COO

Moving forward, NUWAVE and its partners will work with Dubber to introduce customers to richer and more comprehensive conversational recording and AI solutions. This will make it possible for customers to address a broad range of business needs by unlocking valuable information and insights from conversations across their voice and video calls.

So what are you waiting for? Turn on Dubber on iPILOT 2.0 today!  

Check out the full NUWAVE partner announcement here.

Melbourne, Australia, London, UK, Dallas, USA – 26 July 2022 — Dubber Corporation Limited (ASX: DUB) (Dubber) announced that it has signed a Foundation Partner agreement with Nuwave Communications, Inc. (NUWAVE).  NUWAVE, based in Las Vegas, Nevada, is one of the fastest growing providers of Microsoft voice services in North America and a key player in the Microsoft Operator Connect calling program.

Dubber Unified Conversational Recording (UCR) and voice data services are now integrated into iPILOT and available to all NUWAVE clients from August 1.

Microsoft Teams has more than 270 million monthly active users, making it the world’s fastest growing and most popular business communication suite. NUWAVE is a global communications and cloud platform as a service provider with a focus on simplification, automation, and innovation. They continue to provide many industry-first solutions which facilitate customer cloud communication adoption.

Steve McGovern, Dubber CEO: “NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services. They attack and remove complexity at every level, making it simple and easy for service providers and enterprises through iPILOT to quickly get the most out of their Microsoft Teams environments. They are an ideal partner for Dubber as we both work to enhance customer value and revenue for service providers in their Teams deployments.”

“We are seeing continued momentum for our Foundation Partner model in which Dubber’s unified conversational recording platform is embedded as standard, providing immediate and accretive revenue to both ourselves and our partners.”

Mark Bunnell, NUWAVE COO: “We are excited to be partnering with Dubber.  Dubber’s unique scalability fits perfectly with our view of what cloud voice users, enterprises and service providers are demanding.  By integrating Dubber into iPILOT, we’re able to build on our iPILOT platform and provide service providers with extremely valuable, margin enhancing services that in return will help their customers extract even more value from their voice and video calls.”

As a Foundation Partner, NUWAVE will provide partners and customers with the option to instantly provision access via iPILOT to Dubber’s industry-leading conversational recording capabilities as an entry level solution at no cost to NUWAVE customers and partners.

NUWAVE and its partners can then choose to work with Dubber to introduce customers to richer and more comprehensive conversational recording and AI solutions to address a broad range of business needs by unlocking valuable information and insights from conversations across their voice and video calls.

Dubber supports differentiation and revenue opportunities for service providers that continue to scale their voice services to enterprise, SME and government customers on Microsoft Teams. Dubber’s Unified Recording and Conversational Data and AI services enable compliance, training, customer service, dispute resolution and remote workforce enablement without the requirement for hardware or capital expenditure.

As a unique platform provider and carrier in Microsoft’s Operator Connect Accelerator Program, NUWAVE has developed a powerful provisioning and “lifecycle” management cloud based platform for Microsoft voice users called iPILOT.  The iPILOT platform allows carriers, cloud service providers and enterprise organizations to quickly and easily deploy Microsoft Teams Voice services including rapid migration, provisioning, capacity management, support, integration and analytics.  It automates for both Direct Routing and Operator Connect capabilities while also providing support for carrier hosted SBCs (session border controllers), on-premises SIP trunks, and “bring your own Network” for carriers and operators.

About NUWAVE:

NUWAVE is a global communications and cloud platform as a service provider with a focus on simplification and innovation which continues to provide many industry-first solutions which facilitate customer cloud communication adoption. NUWAVE’s iPILOT platform enables automation, provisioning, and analytics for cloud communications, and helps to improve upon the UC voice management experience.  NUWAVE’s iPILOT™ and SYNTHESIS™ platforms together can provide Carriers, CSPs or SIs with a turnkey, globally scalable solution to offer an industry leading Cloud Phone BYOC program for their partners and customers. To learn more about iPILOT™, SYNTHESIS™ and NUWAVE, please visit www.NUWAVE.com or www.iPilot.io.

About Dubber:

Dubber enables service providers to unlock the potential of the network – turning every conversation into an exponential source of value for differentiated innovation, retention, and revenue. Listed on the ASX, Dubber is the clear market leader in conversational intelligence and unified conversational recording – embedded at the heart of over 170 service provider networks and services and used daily by over 500,000 subscribers worldwide.

​​

For more information, please contact:

Investors:
Simon Hinsley
simon.hinsley@dubber.net
+61 (0) 401 809 653

Media & Investors
Tanya Thomas
tanya.thomas@dubber.net
+61 (0) 474 470 405

USA Media
Lauren McNamara
lauren@guyergroup.com
+1 914.610.0221

EMEA Media
Annabel Clementson
annabel@wearetfd.com
+44 7951 786435

Claims specialists working for global travel insurance assistance provider Cover-More Group, in Australia, use Dubber call recording for auditing, compliance and legal purposes.

Cover-More provides medical and risk management assistance to people travelling for business and pleasure. It has offices in 15 countries and is part of the Zurich Insurance Group. The business deals with millions of customers every year.

Peter Valdes, who leads Cover-More’s global telephony and unified communications team, says Dubber call recording is available on demand to every member of staff. The company uses it to record all non-contact centre calls across the business. The main user is the Claims Team: people working in that team have it switched on permanently.

He says Cover-More had previously used on-premise-based call recording but when the business moved to Cisco Webex it wanted to give the Claims Team its own call recording system. Kytec, Cover-More’s integration partner, recommended Dubber because of its ability to integrate smoothly with Webex.

While the Claims Team is based in Brisbane, having call recording in the cloud means team members could work from home or from the Sydney office.

“The Claims Team records all calls,” Peter says. “This protects the customer as well as ourselves. That way any information we get over the phone can be relied upon if there is a dispute or if incorrect information is provided.”

“The team leaders use call recording to listen to any call that a staff member flags as concerning or suspicious. If we deny a claim because of inconsistent statements, we may need to rely on the recording as evidence of this if the customer disputes our decision.

“We also provide transcripts for any call when it is requested.”

Cover-More is a complex business, Peter says.

“We have two main business units: travel insurance and medical assistance. Thousands of calls come into our contact centre each day.”

The details of all the customer calls are input to Cover-More’s CRM system.

Peter says he uses Dubber himself to record calls on his work phone.

“I think it’s great. The portal is simple to use. Finding calls is straightforward; you look for the time, date and who picked up the call, then hit play. You can tag it for later or download it.”

Longer term Peter plans to look at integrating Dubber with other systems and at ways of making the information captured in Claims Team calls available to other business units.

Want to learn more?

Having Dubber available on Cisco Webex Calling meant one of South America’s largest petroleum company could confidently migrate its communications while enhancing its ability to meet the ever growing compliance mandates through unified call recording and conversational intelligence.

One of South America’s largest petroleum company, and a member of the Fortune Global 500 list, needed a compliant and intelligent solution for recording calls and conversations.

Traders working there take important incoming sales calls from buyers and deal with other business partners.

As part of a global business, it is important to stay in regular contact with the business’s headquarters in South America. Availability is vital, a missed call can mean losing valuable business.

They needed unified call recording in order to comply with Europe’s MiFID II directive. The directive requires businesses to keep good records of transactions to show they have acted in the best interests of their clients at all times.

Bernhard van der Linde, the managing director of their local technology partner ADTS, says that when it looked around for the best combination of telephony and unified call recording to meet the company’s compliance needs, it found Dubber and Cisco Webex were the best fit.

The customer consulted ADTS as its trusted technology partner and after due diligence made the decision.

He says Cisco Webex is the best tool for this work. Their employees can make calls on any device; whether phone calls, video conferences or online meetings. Webex Calling gives them the flexibility they need to move around and allows them to stay connected at all times, even when not in the office.

Van der Linde says “Dubber’s strong Webex integration was the key. It could be installed seamlessly without any disruption”.

He says ADTS finds Dubber to be an easy solution to offer customers because it is recognised as the leading brand, ticking all the boxes and very much a safe choice.

This was underlined by the installation process. Van Der Linde said: “it was super simple, our engineers exchanged data, switched on recording and it just works. We gave employees an initial training and showed them the online resources available from Dubber. That was it: job done.”

Per MiFID II, the customer must store all records safely for seven years and be able to find and retrieve individual calls at any time. Van der Linde says Dubber is ideal for this as it offers unlimited usage and storage, and never archives calls so everything is available to be easily searched and played back instantly.

He went on to say, ““We already knew Dubber and were pleased to be able to use them with Cisco Webex. The migration to Webex with Dubber was easy and without disruption, best of all we know our client has access to the best tool we know for managing MiFID II compliance requirements”.

Want to learn more?

Sarah Diamond will join Dubber’s Board as a Non-Executive Director, bringing a wealth of international experience in business and technology to the company.

Peter Clare, Dubber’s Chairman, said the Board is delighted to welcome Diamond, and the appointment will help drive the growth and future success of the business.

“Sarah brings a wealth of experience and capability relating to a multitude of key areas in which Dubber is focused. We look forward to working with her as we grow the company’s profile globally,” Clare said.

Sarah Diamond is a recognised global executive with deep experience in the financial services, technology, consulting and regulatory sectors. Over the course of her 30 plus year career, Diamond has worked with most major banks, Wall Street firms, exchanges, and regulators. A global leader, Sarah has led teams across cultures and time zones in Europe, the United Kingdom, China, Japan and the U.S.

As the Global Managing Director, Financial Services at IBM, Diamond managed a $10B P&L and was responsible for helping top 50 global financial services clients embrace digitization to grow their businesses while creating customer value within the rapidly changing regulatory, business and technology landscape.

Additionally, she served as Vice Chair of the Advisory Board of Directors and senior advisor to the Chairman and CEO of the Promontory Financial Group, an IBM company.

Prior to joining IBM, she served as senior vice president in charge of capital markets at KPMG, after launching her career in international banking at Chemical Bank in London.

Download the full ASX Announcement below.