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At Dubber we’re excited to announce a new partnership with a leading, UK based Computer Telephony provider, Mondago. Mondago specialise in providing unified communication solutions with a strong emphasis on CRM integration to manufacturers and providers of telephone systems.

Through Dubber and Mondago’s new partnership, Mondago’s flagship Go Integrator product is now able to provide as simple, automated pause and resume of calls being recorded, using Dubber’s cloud based service. A simple change in browser URL or PC client window can be used to automatically send a pause and resume command to the call recorder avoiding the need for the user to manually undertake this action using the handset keyboard. This feature is particularly useful for agents taking credit card type details over the phone.

“As Dubber has passed BroadSoft’s rigorous interoperability tests, we were able to quickly update our popular Go Integrator product to include this additional functionality. This means additional value-add to our customers, with minimal effort.” Rob Cox – Commercial Director at Mondago

“We’re excited to be integrated with such an innovative product suite and adding value to a network of users through Mondago. This partnership demonstrates the extent which cloud telephony is evolving and growing as we know it.” James Slaney – Global Manager at Dubber

For more information about this partnership, or if you’d like to find out how you can benefit from these services, just drop us a note through this form.

Even though it was a shock to the system, the effects of Brexit are not yet visible throughout majority of industries. The sterling has dropped against the dollar and some property finance organisations have paused investments. Apart from that, it’s business as usual for most of us. And those who are invested in trade with EU, are waiting to see what kind of a deal UK’s newly appointed Prime Minister, Theresa May, will close with the Union.

So as everyone is looking closely at what kind of trade deals UK and EU will close, is anyone actually looking at what will happen to all of our data and what kind of laws citizens of UK will be protected by when it comes to their personal information being exploited by the Cloud giants like Facebook and Google?

Trade agreements between governments are notorious for taking up to a decade to complete. Even though the EU members and UK would like to start the divorce process as quick as possible, we can boldly assume the UK will end up with a deal similar to what Norway got.

When it comes to our data, as long as the UK is still part of the European Union, we’re protected by EU laws and safe guarded from the by the giants under the Safe Harbour succeeding successor agreement called Privacy Shield. As mentioned in the agreement, this new framework will come into force practice from this Summer. But after Theresa May triggers Article 50, what will happen then?

In a very unlikely scenario, the data giants will pack up their UK offices and move to an EU member state and the data policies that protect them and their customers remains the same.

A more likely scenario is that in the short term, UK will adopt new data protection laws which mirror EU laws and anyone operating in the kingdom will be bound to and protected by these regulations.

Lastly, UK is likely to agree to a deal which means even though it’s not a full member, it will be treated as a second-class member where it will have access to tariff-free trade with EU, and would have to agree, at least on an interim basis, to Free Movement for citizens of member states, and not to rock the boat and keep the giants happy, enjoy the EU’s data protection laws and the new Privacy Shield agreement with US.

The British public have spoken and they want out (of the European Union). In the months running up to the June 23rd referendum the sterling took a plunge but made a bullish recovery ’til the the night of voting. Following the success of Vote Leave, as it was announced throughout the night and morning of 24th, we’ve seen the FTSE 100 and the GBP take huge dives.

With both now being slowly on the mend, it makes me wonder, how is rest of the economy going to react to this within short and medium terms. When it comes to Telcos and service providers, where can we see drastic changes in the near future?

Relocation, Roaming, International Calls and Spectrums

When it comes to mobile carriers and large telecommunication organisations, there are four major areas we can speculate about, and these are the ones we’ll be discussing here. First will be major providers considering moving their European headquarters outside of UK.

We can draw from Mr Colao, Vodafone’s CEO hinting that FTSE 100 companies such as Vodafone could move their headquarters if the free movement of people and capital was restricted. Freedom of movement may become more regulated in a UK outside of EU, but will movement of capital will ever become restrictive enough for companies such as Vodafone to consider relocating their headquarters?

Second is international calls. On the back of Britain leaving the EU, we might see another Scottish referendum in order for the Scots to leave the UK and apply for an individual EU membership. In basic terms, a phone call from Scotland to England would then count as an international call and the new costs imposed on consumers.

Next area of concern is roaming charges. The European Commission recently ruled in favour of abolishing roaming charges by June 2017. Companies like Vodafone and Three have already been rolling this offer to their customers. By the time UK has triggered Article 50 and spent the next two years negotiating a deal to exit the EU, we might see roaming charges snapped back into place for UK customers, travelling through Europe.

Regarding the fourth area of change, according to Bird & Bird, following Brexit, the UK is not going to be subject to decisions and regulations set by the Commission on spectrum allocations and use across the EU. Most likely UK will cooperate with member states and neighbouring countries, however regulatory divergence may rise between UK and EU in respect of regulations of OTT services. UK may take a more liberal approach on these services that could help add to stagnant revenue streams of carriers and telcos in west Europe.

For the year ended 31 March 2016, Vodafone reported organic group revenue growth of 2.3%. Most of this growth came from outside the company’s European area of operations. Vodafone’s service revenue from its African, Middle Eastern and Asia-Pacific operations grew at 6.9% year-on-year. European service revenue shrank by 0.6% on an organic basis for the period and UK service revenue contracted by 0.3% for the period.

Telcos are not Brexit ready

In a recent poll by Pinsent Masons, an international law firm, has highlighted that only 35% of telecommunication firms polled have a clear plan for dealing with impact of UK leaving EU.

In addition a recent survey by TechUK of 277 technology business leaders found 70% were in favour of staying in the EU, with only 15% supporting a Brexit. More than 90% of those in favour of leaving the EU said it would give the UK more flexibility in a global economy, and 64% believed it would make the UK more globally competitive. Here we can argue that the main disadvantages of staying in the EU would be around red tapes and regulations enforced by EU on UK innovation and growth in these areas.

To summarise, nearly in each area where a door is closed by UK leaving the EU, a new one may open through opportunity, innovation and investment. A lot will come down to the negotiations in the next two years, who the Conservative party will nominate to lead the country through these negotiations and how quickly the nation can unify and back the majority decision in the referendum. As roaming and spectrum rules could become British, it is very likely that they will mirror the European approach in these instances and we won’t see any immediate benefits from a new ‘free market’ that is to be the new UK.

Dubber Annual Report 30 June 2016

Additional Information – AVC One for Call Recording

A snapshot into the evolution of unified communications and call recording through the last two centuries. From the first telephone operators to new generation of communication recording intelligence.

Cloud-based call recording technology provider Dubber Corporation Limited (ASX: DUB) (“Dubber”) is pleased to announce it has been selected by UK telecommunications and IT service provider, AVC One (“AVC”), to provide call recording services via AVC’s BroadSoft platform.

AVC’s management team are pioneers of BroadSoft’s unified communications (UC) platform, and were one of the first to adopt BroadSoft’s technology in the UK in 2002.  The company has subsequently built a channel network of service providers and resellers, and count many high profile UK brands as customers.

The agreement with AVC is the first customer engagement with Siphon Networks, under a distribution agreement commenced in March 2016.  As an existing provider of BroadSoft managed services to AVC, Siphon have been an integral part of the agreement and are providing integration resources to deploy Dubber on AVC’s platform. AVC will initially deliver a minimum of 1,000 contracted ‘reserved’ users, which will expand with opportunities from both existing AVC call recording users and those requiring unique functionality provided by Dubber.

On Monday 30th May 2016 we proudly announced that Dubber has been selected by BroadSoft as their chosen partner for Audio Call Recording to be provided as part of their managed services, BroadCloud, for Japanese telecommunications carries.

BroadCloud is a fully managed service that delivers BroadSoft’s extensive range of Unified Communications services. This includes managing end-to-end customer sales and service implementation processes.

This managed services offering has been available through a series of telecommunication and carrier partners in US , however BroadCloud rapidly expanding this offering into new demographics, such as France and Japan. This news has been eagerly awaited and we’ve seen some innovative service providers such as NIFTY Japan, take it onboard immediately.

Now as Dubber is chosen to be part of the BroadSoft’s managed service offering in Japan, we can start to see a series of market leading and innovative servicer providers taking on and expanding’s Dubber’s Audio Call Recording platform, to enable a secure, easy to manage and on-demand scalable solution to their end users.

Audio Recording Capabilities for BroadSoft Japan