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We’re excited to unveil a series of powerful updates coming to the Dubber Platform in the months ahead! These enhancements will redefine the user experience, providing deeper insights, improved analytics, and expanded AI capabilities—helping you and your customers unlock even greater value from every conversation.

What’s Changing?

By the end of this month, all customers on our AI product plans will gain access to significant upgrades in business intelligence. Whether you’re using Dubber Insights, Unified Capture + Insights, or Dubber Recording + Trends, you’ll soon experience:

• More powerful analytics across all Dubber Moments
• Enhanced business intelligence for deeper insights
• Greater confidence in data-driven decision-making

These improvements empower you to extract meaningful trends, optimise operations, and maximise the value of your captured conversations.

But That’s Just the Beginning!

In addition to advancing our out-of-the-box business intelligence capabilities, we’re rolling out enhancements across our standard AI features, including:

• Upgraded Conversation Highlights – Instantly pinpoint the most critical moments within your conversations, now with improved accuracy and detail across all AI products.
• Advanced Sentiment Analysis – Gain a more nuanced understanding of conversation sentiment, now with speaker-specific sentiment breakdowns.
• Streamlined Conversation Actions – Keep track of key action items from every discussion, ensuring nothing slips through the cracks.

More to Come for Voice Recording Customers

We’re also working on an exciting roadmap of additional enhancements for our voice recording solutions, set to launch later next quarter. Stay tuned for more details on these upcoming innovations that will further enhance the Dubber experience.

We can’t wait to show you these improvements and discuss how they can elevate the value you’re delivering to your customers—empowering them to capture, understand, and act on their most valuable conversation data like never before!

Watch this space for more updates!

Healthcare systems are under constant pressure to do more with less. Dubber’s AI-powered insights are designed to maximise efficiency and customer service operations in healthcare, for smoother care coordination and stronger patient relationships.

Drive Productivity and Operational Performance 

Amid budget cuts and growing regulatory demands, healthcare providers face challenges to deliver quality care while adhering to internal and external duty of care standards, such as HIPAA and GDPR. 

Dubber can help ease these burdens by better organising patient consultations, tracking sales activities, and providing in-depth data on patient history and preferences. By providing healthcare providers with immediate and actionable insights, we ensure compliance with regulations while enabling informed decision-making that improves care efficiency. This not only drives the performance of teams, but also leads to better patient outcomes and maximised care delivery effectiveness, for both operational success and patient satisfaction. 

Enhance Productivity of Sales Teams

Healthcare sales teams engage with vast networks, and with Dubber’s conversation intelligence this helps them sell smarter. AI-driven insights surface key signals, track objections, and refine messaging. Automated summaries, conversations actions and sentiment analysis reduce admin work. With full visibility into performance trends, teams close deals faster and more effectively.

Improve the Staff and Patient Experience 

Improving the patient experience starts with understanding their needs. Our AI tools immediate feedback on patient interactions, allowing healthcare providers to address any concerns quickly. By compliantly identifying trends in patient complaints and identifying moments of positive engagement, Dubber supports a healthcare provider delivering tailored care that builds trust and strengthens relationships with patients. Additionally, by offering insights into staff interactions and workloads, healthcare teams can better manage stress and balance responsibilities, fostering staff wellbeing and their ability to deliver compassionate, high-quality service and care.

With Dubber’s solutions, healthcare providers can optimise internal processes, whilst strengthening customer service and patient experiences. 

For questions or to learn more, contact us here: contactus@dubber.net. 

Dubber strengthens relationships between local governments and the communities they serve, by transforming everyday interactions into immediate and valuable insights. With Voice Recording and Powerful AI Insights, governments can make more informed decisions to drive continuous improvement in service quality and community satisfaction.

Efficiently Address Community Service Requests 

Local governments often manage an overwhelming volume of service requests, from pothole repairs to noise complaints to waste disposal. Tracking, analysing and addressing these requests manually can be a time consuming and error-prone process. 

Dubber offers an efficient and compliant solution for this process by transforming community conversations into actionable data. By categorising calls – such as parking violations or animal control concerns – local governments can respond quickly and prioritise services with the highest demand and community impact. Through this, governments can identify common service request trends, optimise their resource allocation, and improve service delivery responsiveness to ensure taxpayer dollars are spent where they’re wanted and needed most.

Improve Community Experience and Satisfaction

Dubber elevates community experience and satisfaction by providing valuable insights into recurring community service issues that need attention and highlighting areas where residents are most satisfied correlating them with specific services. 

By monitoring trends and complaints across departments local governments can proactively address concerns and deepen their understanding of needs, creating a more transparent relationship with their residents. This data-driven approach helps establish clear standards for managing community engagements ensuring employees receive the training and support needed to handle conversations effectively, resulting in a higher quality of customer service and stronger connections with the community.

For questions or to learn more about how Dubber is transforming the way local governments connect with their residents, contact us here: contactus@dubber.net. 

Additionally, check out our case study with Devonport City Council to explore firsthand how they’ve transformed call centre interactions and enhanced council decision-making by leveraging Dubber.

Dubber’s Compliant Conversation AI helps financial services manage challenges associated with risk management, compliance, and both client and employee experiences, with actionable insights and proactive solutions.

Strengthen Compliance in High-Risk Selling Activities 

Compliance is essential when selling high-risk products, such as new investment products or complex plans to protect both clients and the institution from significant risks.

Real-time monitoring of sales interactions helps ensure products are suited to clients’ financial goals and risk profiles, while identifying opportunities for upselling or cross-selling services that better meet clients’ evolving needs. With AI-powered, conversation AI, institutions can track non-compliant behaviours, such as misrepresentation or unsuitable product recommendations. By proactively tracking these issues and other high-risk sales activities, financial services can intervene early, provide proper disclosures, and make sure sales teams are adhering to regulatory guidelines. 

With accurate, data-backed insights, managers can review conversations and refine strategies to improve productivity of the sales team through access to more detailed customer information imported into internal business workflows. 

Better Manage Client Complaints to Drive Success 

Financial services are required to manage client complaints in a fair and transparent way, adhering to internal policies and external regulatory standards to avoid any violations and penalties. 

By analysing conversations, Dubber identifies and categorises complaints related to specific issues, such as product quality, service delays, or billing discrepancies. This streamlined and compliant process increases transparency for client success and equips employees to manage these interactions effectively by providing clear details and actionable insights into concerns. Financial services can uncover patterns and trends across these interactions to identify potential threats, such as fraud, compliance risks, or evolving customer needs, allowing for timely action and prevention before they impact the organisation. 

In financial services, the cost of non-compliance, ineffective customer service, and poor risk management can have serious financial and reputation consequences. For questions on how Dubber can deliver tailored solutions that improve the customer experience and increase lifetime value, contact us here: contactus@dubber.net

Dubber’s advanced Conversation AI is a game-changer for retail businesses looking to strengthen their business operations and generate growth. With actionable insights, we deliver real, tangible results that transform how retailers manage their in store and online interactions.

Smarter Sales and Inventory Decisions

Retailers can gain a competitive edge by tracking product requests across store networks for smarter stock management and effective marketing strategies. By analysing customer conversations, businesses can identify trends in what’s selling, what’s in demand, and where stock levels need to be adjusted. 

Dubber also identifies key upselling moments, helping teams maximise sales opportunities. By detecting customer objections and understanding the reasons behind their purchase hesitation (expectations, competitor offerings etc.), retailers can reduce post-purchase dissonance and extract valuable insights to refine their sales approach, pricing, and competitive positioning. 

Building Customer Loyalty Through Better Service

By categorising frequent complaints—such as product availability issues or technical challenges—businesses can proactively address recurring problems across all locations. Identifying shifts in customer sentiment, whether due to long wait times or product dissatisfaction, enables retailers to act swiftly, preventing lost sales and negative reviews. Additionally, recognising and reinforcing positive interactions helps replicate best service practices, ensuring a consistently high-quality experience that drives repeat business.

Supporting Employee Wellbeing for Improved Performance

When employees feel confident and well-equipped to handle customer interactions, they provide better service, leading to increased sales. Dubber helps businesses by detecting inappropriate or abusive interactions, enabling swift intervention. Your retail staff may face frequent calls from inpatient and rude customers who harass or threaten them, often without your knowledge. With Dubber’s Conversation AI, businesses can proactively identify these incidents, implement targeted support and training, foster a positive work environment, reduce employee turnover, and enhance the overall customer experience.

For questions on how we generate immediate business value for retail businesses and services, or other industries, contact us here: contactus@dubber.net

By analysing customer and sales team conversations, automotive dealerships can unlock powerful and actionable insights that boost productivity and improve the customer experience. 

With leading voice recording and AI technology, Dubber captures and transcribes every conversation, providing in-depth visibility for automobile dealership teams to turn everyday conversations into valuable insights. 

Drive More Showroom Visits: AI-Powered Insights for Sales Lead Conversion

For sales teams, Dubber’s advanced AI provides in-depth visibility into how effectively conversations are converted into appointments. Dealerships can monitor the number of conversations where test drives are offered, identify common sales objections (pricing, features, availability etc.), track follow-up offers that result in further conversation, and analyse the time spent on sales activities versus non-sales tasks at an individual, team, and dealership level. 

By understanding the key interactions between sales teams and current or potential customers, dealerships can automate workflows, eliminate inefficiencies, and maximise conversion rates through tailored strategies that refine sales processes and team performance. 

Elevate Service Excellence: AI-Powered Insights to Resolve Recurring Customer Issues

Beyond sales, Dubber empowers customer service teams to closely monitor customer feedback through conversations with service centre staff. Dealerships can categorise and track complaints, such as vehicle repair issues, service quality, part replacements, and more, helping to pinpoint common pain points. 

This real-time data  strengthens service quality by improving first-contact resolution rates and establishes best practices to streamline service processes such as inventory management and service scheduling. 

Protecting Your Team: AI-Driven Insights for a Safer, Supportive Workplace

With Dubber, automotive dealerships can cultivate a safe and supportive work environment by identifying instances of inappropriate or abusive customer interactions. Our AI analyses conversations in real-time to flag abusive language and threatening behaviours, and by detecting these early, dealerships can track the frequency and severity of incidents and implement proactive measures. With these data-driven insights, automobile dealerships can take steps to protect employee wellbeing and foster a positive workplace.

Dubber is helping automotive dealerships enhance business performance and value whilst creating more meaningful relationships with their employees and customers.  

For questions or queries on how we can drive success for Automotive businesses contact us here: contactus@dubber.net

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its Q2 FY25 quarterly report.

Managing a highly mobile workforce presents unique challenges such as ensuring compliance, tracking performance, and providing effective training without in-person supervision. Businesses with teams on the road, working from home or in hybrid situations need solutions that can provide immediate value, efficiently connect and manage teams, and support long-term growth. 

Staff Compliance with Internal Policies and Regulations 

Dubber automatically records and securely stores every call, providing a clear audit trail for all customer interactions. This ensures that staff comply with company policies and regulatory requirements at all times. With built-in oversight, businesses can actively monitor adherence, prevent HR issues, and enforce compliance across teams—regardless of their working location.

Streamlining Training and Performance Tracking

Call recordings and transcriptions provide actionable, valuable data, and by capturing conversations from team members in real-time, Dubber builds a compliant and centralised resource. 

Businesses with mobile workforces may struggle with the ability to monitor and assess employee contribution, as it becomes more difficult to ensure they are engaging in meaningful conversations, adhering to company policies, and delivering the expected output. 

With the Dubber platform , managers can manage the conversations of their teams and where appropriate reinforce best practices, highlight successful strategies, address areas of improvement, and monitor overall performance. 

Building a Collaborative Team Culture 

With collaboration through real-time call insights, managers can share successful sales strategies, common challenges, and key takeaways from conversations. By sharing these learnings, teams exchange knowledge and best practices can be implemented. 

Simplifying Remote User Activation and Onboarding

Dubber’s open API and seamless integrations allows managers to activate new users from anywhere, speeding up the onboarding process through a frictionless experience.  

Managing highly mobile and dispersed workforce comes with challenges, but with the right tools, it can become an opportunity for growth. Dubber is here to help. 

For questions or queries on how we can drive success for your business contact us here: contactus@dubber.net

As we look ahead to 2025 and beyond, Dubber is focused on delivering the next generation of voice recording and powerful AI insights, while building more meaningful connections with our customers and partners worldwide. 

Building Trust with Technology

Businesses need solutions they can rely on to provide secure, seamless, and compliant communication experiences. Dubber has earned the trust of businesses worldwide by delivering reliable and efficient solutions that meet the highest standards of compliance. We work, and continue to grow, with telecommunications providers and organisations to offer trusted, actionable solutions that deliver immediate business value. 

By prioritising transparency, security, and innovation, we provide full visibility into our security practices through our Trust Center, reinforcing Dubber’s commitment to data protection and regulatory integrity. 

Driving Innovation for the Future

From voice recording to our AI-powered conversation intelligence, our team of expert engineers and data scientists are continuously developing and executing new capabilities that deliver deeper insights and value for our users.

Through ongoing research and development, we are focused on reshaping industries and empowering businesses to increase operational efficiency, remain competitive, and improve business decision making. 

Leading with Responsibility 

As we build for the future, we are committed to responsibility by prioritising ethical practices, regulatory compliance, and the highest standards of quality. This is reflected in the way we work and how we develop and distribute our solutions.

Our in-house AI models are rigorously trained, tested, and deployed to ensure transparency and accountability at every stage. Being responsible also means making our solutions accessible, easy to deploy, and compliant, supported by quality assurance processes and an ongoing focus on data security. 

By using ethical and responsible AI practices, we’re delivering not only performance and security, but a peace of mind for our partners and customers. 

As we continue to innovate and grow, Dubber remains focused on being a trusted partner, a leader in AI-driven communication solutions, and a company committed to the highest standards of responsibility. We look forward to driving value with you.

Contact us with any questions or inquiries.

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