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Sales managers often come to us with a simple request: they want to better understand the conversations their teams are having with customers. Their first instinct is usually to conduct a focused search into their conversation data. After all, tracking specific topics—whether it’s certain products, service points, or pricing discussions—is essential for managing key metrics and aligning sales efforts with strategic goals. But when it comes to conversation intelligence, there’s an opportunity to move beyond just looking for what you think you should find. 

In our discussions, we heard a frequent request: sales leaders wanted a clear way to validate that their teams were discussing the products and services most relevant to their business. And, with Dubber’s Moments—a targeted tool aimed at improving the visibility of high-stakes conversations, like those related to closing sales—they found a solution. This tool initially allowed managers to zoom in on the content of these discussions and quickly confirm whether strategic topics were covered. But, as they soon discovered, there was more value in conversation intelligence than a single-threaded view could capture. 

For the first time, managers were able to see beyond isolated conversations and gain a broader view of all customer interactions. This panoramic view fundamentally changed their perspective. Instead of merely verifying individual interactions, managers gained insights into larger patterns, emerging customer needs, and unanticipated obstacles. It revealed not only what was being discussed, but also highlighted gaps and opportunities to refine their training and support for sales teams. 

This new perspective demonstrates the value of open-ended exploration in conversation data. A focused search can give managers the data they think they want—but the broader view can reveal data they didn’t know they needed. Through this lens, conversation intelligence becomes more than a simple audit tool. It evolves into a powerful asset that supports strategic adjustments, whether that’s enhancing team training, refining messaging, or identifying new areas of growth.  

With Dubber Moments, managers are now able to provide real-time feedback, helping their teams have the right conversations and equipping them with the support they need to succeed. By starting with focus but expanding to perspective, true value is uncovered, making every customer conversation a building block for a stronger sales strategy.  

At Dubber, we’re not just about giving managers the ability to track keywords or topics. We’re about empowering them with a deeper understanding—an open view that brings true perspective, enriching every interaction and driving a smarter path forward for sales teams and organizations alike. 

Contact us to find out more.  

Simply recording calls is no longer enough. Organizations need more than just compliance and records; they need insights that drive business growth whilst enhancing the customer experience. Dubber Recording + Trends is redefining what call recording can achieve.  

Why Recording Calls matters 

Call Recording has become a crucial tool for businesses looking to improve operations, ensure compliance, and improve the customer experience. However, many solutions available in the market treat recording as just that – a basic functionality. At Dubber, we believe that it should be so much more.  

Dubber Recording + Trends 

Dubber Recording + Trends merges compliant call recording with cutting-edge AI-driven conversation intelligence. This isn’t just about capturing conversations; it’s about transforming them into actionable insights for optimized internal and external operations.  

One of the standout features of this solution is Highlights. This powerful tool enables users to easily identify key Trends, or recurring topics, happening within conversations.  

Picture this:

A customer service manager receives a report indicating a spike in call volume related to a specific product. With traditional call recording, they would have to sift through countless conversations to identify the root cause. With Highlights, they can quickly pinpoint that common issue, and armed with this information they can take immediate action, whether it’s escalating the issue, or proactively reaching out to the specific affected customers to offer solutions.  

Similarly, a sales team notices an unexpected decrease in performance over the past few weeks. Instead of relying on general metrics or dismissing it as seasonal slowdown, the sales manager can turn to Highlights and could discover that there has been a shift in customer sentiment as many client’s express concerns about pricing compared to competitors. With this insight, they can adapt their pitch, offer an incentive, or consider adjusting their pricing strategy to meet market demands.  

With Highlights, your customers gain the ability to act faster, make informed decisions, and drive better, mutual business outcomes for you and your customer.  

Call recording with Dubber isn’t just a service; it’s a strategic advantage. By integrating AI-driven conversation intelligence with compliant recording, we help businesses harness the power of their conversations. 

Are you ready to transform your call recording experience? Let’s talk about how Dubber can elevate your organization today: contactus@dubber.net. 

Meaningful customer interactions are increasingly important, and grasping the intricacies of conversations can set businesses apart. Making and understanding these connections are at the heart of successful business operations, as they shape our interactions, influence strategic decisions, and drive growth. 

That’s why we’re excited to introduce Connections. As a standout feature in our AI-driven conversation intelligence platform, Dubber Moments, Connections empowers businesses to unlock deeper insights tailored to customers’ unique business needs, reshaping every interaction into a strategic opportunity for growth.

The Power of Connections

Dubber Connections takes conversation intelligence to the next level. Unlike traditional keyword searches that merely skim the surface, this groundbreaking feature identifies specific product names, services, or brands within each Moment in conversations.  It aggregates data on mentions, customer segments, and trends, providing organizations with a comprehensive understanding of their marketing presence and potential opportunities. 

With Dubber Connections, you can uncover insights that matter most, leading to smarter strategic decisions.

Why Choose Dubber Connections? 

Tailored Insights

Deliver insights that align with your customer’s specific business needs enabling more effective decision making. 

Improved Market Understanding

With deeper analysis, businesses can grasp their market presence and identify new opportunities. 

Seamless Integration

Dubber Moments can be seamlessly integrated into your existing operations, allowing you to harness these capabilities with minimal disruption. 

Competitive Edge

Differentiate in a saturated market with advanced insights that traditional solutions cannot match. 

The launch of Dubber Connections is more than just an upgrade; it’s a commitment to innovation and excellence in conversation intelligence. We invite our partners to explore how this feature can elevate your offerings. If you’re not yet leveraging our advanced AI capabilities, now is the time to discover the unparalleled advantages that Dubber Moments can provide.

Join us in connecting the dots for your customers – let’s redefine what’s possible in conversation intelligence. 

Ready to learn more? Contact us today to see how you can start offering Dubber Moments to your customers.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its Q1 FY25 quarterly report.

Another WebexOne in the books! As a proud Cisco partner, Dubber was thrilled to sponsor the event and showcase our commitment to enhancing communication and driving revenue growth for Cisco partners, sellers, and customers. With our latest product expansions and integrations available on Cisco, we’re redefining the possibilities in conversation capture and business intelligence. 

As expected, AI was a significant focus at the event, highlighting how technology is reshaping communication strategies across different industries. Attendees explored the transformative power of AI, discussing its role in automating processes, enhancing customer experiences, and providing business insights that were previously unattainable.  

Dubber engaged in conversations around the future of AI-driven solutions and their ability to analyze large amounts of data quickly, offering actionable insights that inform business strategies. This evolution is particularly relevant in today’s fast-paced and digital environment, where businesses must adapt swiftly to changing customer expectations. Dubber’s AI, built from the ground up, is specifically designed to harness these capabilities, providing seamless integration and real-time analysis that empower organizations to unlock the full potential of their conversations. Our proprietary AI technology ensures that every interaction becomes a source of valuable insights, driving smarter decision-making and enhancing operational effectiveness. 

We took the opportunity to discuss our new product offerings, Dubber Recording + Trends and Dubber Unified Capture + Insights. These innovations leverage our market-leading call recording capabilities while integrating advanced AI-powered conversation intelligence. By analyzing conversations in real time, organizations can uncover actionable insights that drive better decision-making and enhance customer interactions.  

Dubber’s updated products not only provide a more extensive offering to meet the diverse needs of our customers, but also present a significant opportunity for Cisco partners and sellers to drive revenue per user on Webex. Dubber users can now seamlessly upgrade and deploy paid SKUs directly within the Cisco Control Hub, simplifying the upgrade process and encouraging a seamless transition to premium offerings. This streamlined approach is designed to boost user adoption of Dubber’s advanced technology, increasing ARPU for partners and sellers alike. 

Whether you are deploying Webex for small businesses or large enterprises, Dubber’s solutions automatically deliver insights across the entire organization. Looking ahead, further enhancements in our integration with Cisco will focus on improving awareness and engagement, ensuring sustained revenue growth and greater value for customers.  

Thanks again to the Webex team for having us, let’s continue to drive innovation and unlock value together!  

To learn more about Dubber’s solutions available on Cisco Commerce Workspace (CCW), contact us at cisco@dubber.net.   

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its FY24 Annual Report.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its FY24 Appendix 4E 
& Preliminary Results.

Introduction: The Convergence of UCaaS and CCaaS

In the ever-evolving world of customer service, Contact Center as a Service (CCaaS) has become a game-changer, expected to grow by 19.1% annually from 2023 to 2030. This growth is largely driven by the surge in remote workforces, emphasising the need for flexible solutions. CCaaS provides the infrastructure and tools for quality customer service, regardless of location.

In parallel, Unified Communications as a Service (UCaaS) has made its mark in contemporary business operations, seamlessly integrating various communication tools (such as instant messaging, video conferencing, and VoIP) into a unified, cloud-based platform. The convergence of UCaaS and CCaaS is reshaping the landscape, streamlining operations and enhancing customer outcomes.

Despite this evolution, some platforms, while offering built-in solutions for recording content, may lack the advanced data and control capabilities vital for regulated environments. Operating on isolated data sets, these platforms risk providing an incomplete understanding of the comprehensive customer context, especially in scenarios requiring strict compliance adherence.

Solution? Dubber’s Innovative Integration with Webex Contact Center

Dubber introduces an innovative integration tailored for Webex Contact Center, taking its ongoing support for Webex to new heights and bringing a variety of benefits for businesses. Let’s dive in:

Benefits of Dubber on Webex Contact Center

• Dubber on Webex Contact Center offers businesses a secure and compliant call recording solution, leveraging conversation intelligence for powerful insights derived from every conversation. 
• Dubber on Webex Contact Center empowers businesses to utilise the entire Webex suite across front-line, knowledge workers, and contact centres. All activities are conveniently captured through one unified Dubber solution, offering a streamlined, single pane of glass for managing call-captured content. It’s worth noting that this is complemented by Dubber being a standard feature in all Webex Calling services, with our licensing seamlessly integrated into the entire Webex suite.
• Dubber equips your business with robust monitoring and reporting tools, offering a clear view of call quality, compliance, and customer service.
• The integration with Webex Control Hub portal and Single Sign-On feature adds a layer of convenience, minimising administrative hassles and ensuring a seamless user experience for your team.
• The integration also brings Dubber Moments, our award-winning, AI-powered conversation intelligence solution, (including our themes: Voice of Customer, Employee Safety & Wellbeing, Sales Performance and Security & Compliance) as a readily available feature for Webex CC.

Seamless Onboarding: Your Fast Track to Success

Getting started with Dubber for Webex Contact Center is a breeze. Whether you opt for Dubber Unified Capture or Dubber Insights package through CCW, our streamlined onboarding process ensures you hit the ground running, unlocking the full potential of your customer service.

Conclusion

Dubber stands out as the top choice for businesses requiring comprehensive solutions for their contact centres, with its advanced features and capabilities positioning Dubber as a leading provider for diverse requirements beyond call recording.

Ready to explore how Dubber can transform your contact center? Let’s chat today and uncover the possibilities!

Dubber, the global leader in Conversation Capture & Conversation Intelligence is pleased to announce the expansion of its offerings on Cisco Commerce Workspace (CCW) to include our latest growth products, available immediately. Powered by Dubber’s proprietary AI technology, this update broadens the scope of Dubber’s out-of-the-box solutions for Cisco partners and customers, providing seamless access to cutting-edge call recording and actionable business intelligence capabilities that drive revenue growth.

At Dubber, innovation drives everything we do. Our latest AI-powered solutions capture critical moments in conversations, detect emerging trends, and deliver actionable insights instantly—without any setup required. The integration of Dubber Moments with Dubber Recording provides users with immediate access to the Trends dashboard on the Dubber Platform, unlocking powerful insights that elevate customer experiences and optimize sales team performance. Demonstrating the true potential of conversation intelligence, this integration showcases the value derived from the advanced AI capabilities of the Dubber Platform and paves the way for upselling to more sophisticated solutions powered by our state-of-the-art AI.

New CCW Dubber products:

Dubber Recording + Trends: Leverages Dubber’s market leading call recording with access to AI powered conversation intelligence to analyze conversations in real-time. By combining powerful call recording with actionable trend analysis, this value-packed solution allows businesses to uncover actionable insights from their communications. 

Dubber Unified Capture + Insights: Features market leading unified conversation capture with access to AI powered conversation intelligence​. This solution provides comprehensive conversation capture across multiple channels, delivering exceptional value by transforming every interaction into meaningful intelligence. With exclusive access to One Moment, you gain holistic and transformative insights that enhance decision-making and drive business success.

“We are excited to extend our product offering with Cisco, delivering unparalleled access to the innovative capabilities of the Dubber Platform,” stated Adrian Di Pietrantonio, EVP of Global Partners at Dubber. “This partnership empowers Cisco Partners to harness the power of Dubber Moments, our patented, award-winning conversation intelligence that unlocks business insights from call recordings and paves the way for Cisco Partners to grow revenue and provide more value to their customers.”

Dubber remains the only fully embedded, fully automated OEM Recording and AI solution in Webex, setting a new standard for communication intelligence. This expansion is significant in Dubber’s ongoing collaboration with Cisco, reinforcing our shared commitment to delivering cutting-edge communication solutions to businesses worldwide. 

For more information about Dubber solutions available on Cisco Commerce Workspace (CCW), contact us at cisco@dubber.net.

Melbourne, Australia: Dubber Corporation Limited (ASX:DUB) the leading conversation capture and intelligence platform for service providers and their customers globally, today released its Q4 FY24 quarterly report.