Empowering Local Governments with Insights to Better Serve Their Community

Dubber strengthens relationships between local governments and the communities they serve, by transforming everyday interactions into immediate and valuable insights. With Voice Recording and Powerful AI Insights, governments can make more informed decisions to drive continuous improvement in service quality and community satisfaction.

Efficiently Address Community Service Requests 

Local governments often manage an overwhelming volume of service requests, from pothole repairs to noise complaints to waste disposal. Tracking, analysing and addressing these requests manually can be a time consuming and error-prone process. 

Dubber offers an efficient and compliant solution for this process by transforming community conversations into actionable data. By categorising calls – such as parking violations or animal control concerns – local governments can respond quickly and prioritise services with the highest demand and community impact. Through this, governments can identify common service request trends, optimise their resource allocation, and improve service delivery responsiveness to ensure taxpayer dollars are spent where they’re wanted and needed most.

Improve Community Experience and Satisfaction

Dubber elevates community experience and satisfaction by providing valuable insights into recurring community service issues that need attention and highlighting areas where residents are most satisfied correlating them with specific services. 

By monitoring trends and complaints across departments local governments can proactively address concerns and deepen their understanding of needs, creating a more transparent relationship with their residents. This data-driven approach helps establish clear standards for managing community engagements ensuring employees receive the training and support needed to handle conversations effectively, resulting in a higher quality of customer service and stronger connections with the community.

For questions or to learn more about how Dubber is transforming the way local governments connect with their residents, contact us here: contactus@dubber.net. 

Additionally, check out our case study with Devonport City Council to explore firsthand how they’ve transformed call centre interactions and enhanced council decision-making by leveraging Dubber.