Understanding Your Highlights
Highlights provide a simple and powerful way to spot important changes in your recorded conversations.
Our AI detects when key metrics, such as complaint levels or sales success, deviate by 10% or more compared to the same day over the past five weeks.
This allows you to quickly identify trends—whether it’s an increase in complaints that requires action or a sales tactic that’s proving successful—so you can focus your attention where it’s needed most.
Tracking Your Performance
Track your performance over a 6-month period using our visual tools, allowing you to benchmark current results against recent history.
This helps you spot long-term trends, assess whether issues are ongoing or improving, and make data-driven decisions to guide your strategy and resource allocation effectively.
Making the Most of Your Data
To maximize the value, we recommend regularly logging into the Dubber Platform to stay informed about significant changes and listen to calls from dates highlighted to gain context and deeper insights.
Unlock the Full Potential of Conversation Intelligence
Upgrade to Dubber Insights to uncover the “WHY” behind your call data. Dive deeper into the context of every customer interaction for a richer understanding.
