Dubber Moments ‘Platinum Winner – Best AI Innovation in Telco’

We’re thrilled to announce that Dubber Moments has been honoured as the Platinum Winner in the Best AI Innovation in Telco category at Future Digital Awards for Telco Innovation 2024.  The awards mark our second major industry win since the release of Dubber Moments in June 2023. This accolade follows closely after our “Best AI Product in Telecom” award at the esteemed CogX Festival. We’re delighted to see the industry acknowledging the transformative power of Conversation Intelligence and the vital role of voice data in the future of telecom.

The Future Digital Awards, presented by Juniper Research, a leading analyst house specialising in fintech, telecommunications, and IoT, represents the best in technology innovation. Winning the Best AI Innovation in Telco category against a host of innovative competitors is a fantastic milestone for us. This award signifies the industry’s recognition of our commitment to pioneering AI solutions for providers and reshaping the future of telecom with Conversation Intelligence.

Cutting Edge AI for Providers & Users

Dubber Moments revolutionises the offerings of providers, enabling them to supply immediate, out-of-the-box AI insights for customers. Its sophisticated AI and natural language processing capabilities allow for an in-depth analysis of conversations, identifying key moments based on context, not transcripts. From detecting actions and complaints to uncovering various conversational nuances, Dubber Moments offers actionable intelligence from each conversation. This is pivotal for service providers and businesses looking to gain insights from their conversations without extensive in-house AI resources.

Dubber Moments is a revolutionary opportunity for providers to deliver AI functionality to organisations of any size, or embedded in their own network to enhance the communications experience for any user on their network. 

“Dubber Moments enables simple understanding of areas which fundamentally affect a business such as voice of the customer, employee safety and wellbeing, and sales performance” said James Slaney, COO of Dubber.

“We are continuously expanding the capabilities of Dubber Moments, releasing new Moments like ‘Abuse’ to recognise harassment and enhance staff wellbeing and ‘Sales Close’, which allows sales leaders to proactively analyse and provide meaningful feedback to ensure their teams’ optimal performance.”

“We’re so proud of the immediate impact that Dubber Moments has for customers of all sizes and are pleased to receive this recognition at the Future Digital Awards. It is a testament to our team’s vision for transforming communications across Service Provider networks into valuable, insightful data. This award not only highlights our innovation but also signals the significant impact our technology is poised to have across the communications sector.”

A Bright Future 

Securing the top spot at the Future Digital Awards is not just an occasion for celebration at Dubber; it’s a powerful validation of the continuous hard work and innovation demonstrated by our team. These awards are more than just accolades, they are a testament to our commitment to leading innovation in the telecom industry through AI.

To see an example of Dubber Moments in action, click here to learn more about how Devonport and Dubber used AI-powered Moments to change the way their call centre interacted with residents and provided valuable insights for the Council to make data-based decisions.